I called AT&T to order a new phone. The customer service pulled up someone else's account.
I ask three times during the conversation if she was sure this was my account? She responded yes. When I received the conformation email it had someone elses information not mine. I called the next day and they told me not to worry about it, just reorder the phone since no activity was showing up on my account.
Apparently they shut off this womans phone and she went to the store and was told someone hacked her account. It was turned over to the fraud department and they in turn contacted local law enforcement. I had my rights read to me by an officer and was taken to the station to give a statement letting me know I am being investigated for fraud and identity theft! I called AT&T and they told me there was nothing they could do for me.
I have hired an attorney and now this Ciber Detective is investigating me and accusing me of trying to steal someones identity. I have called several times and told them to check there records and phone recordings because I have done nothing wrong. The incorrect phone was never actived and returned.
I am incurring a great deal of stress and expense, plus they will not even let me out of my contract so I can be done with them.
Product or Service Mentioned: Att Account.