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At&t resently let someone open not 1 but 2 accounts using my wifes indentity. She has a 7 year alert on her account with the 3 major credit reporting services.

Her name is flagged with At&t not to let anyone open an account with her name, but they did anyway. I called to ask how this could happen, starting with customer service, then fraud department and then to their credit department. No one could give me an answer. One lady said that they call our home and said my wife OK the accounts.

I called her a liar. Now we have been trying to close the accounts. This the stupidest proceedure I have every been through. We have to prove to At&t who we are before we can close the accounts.

It's funny that At&t can mail us the bill to our address, see our address when we call but they can't take our word we are who we say we are when we try to do them a favor and close these accounts. To close these account you must fill out a fraud packet for each account. You must have proof of residence from 3 months prior. I don't know about you but I don't keep 3 and 4 month old Light and Gas bills.

I just wish I could talk with a Supervisor from At&t and ask them what the h%$l is going on with them.

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Anonymous
#1522393

AT&T is a Rip-Off....I have all services with the company, and ALL of the customer service SUCKS!!!! The customer service representatives all give inconsistent information regarding the SAME thing.

Once upon at time AT&T was a reputable and they rendered quality customer care and service, but they have become just like the average consumer.....GARBAGE!

I am currently fighting a fraud case myself....I am prepared for the BS! I think it is time they get exposed, there needs to be a NEWS alert!!

Anonymous
#1400538

we have been spoofed (our landline)... AT&T says there is NOTHING they can do nor will the4y....it's not against the law??

She said to call the FTC and make a complaint.

We will, then I will by the EOD have CANCELLED all services with them. Others......BE AWARE!!

Anonymous
#1400280

My phone was cloned and I. Spoke to every department and fraud department kept me on hold for 2hours and I hung up .I'm not computer savvy so I feel violated and upset as a att customer.!!!!!!sincerely Anthony A.A.

Anonymous
San Marcos, California, United States #1134649

they are bunch of crooks!!! scammers!!!

please bring this issue to the media. the news. Facebook. I will do that too.

we all should get together and open peoples eyes. this company belongs to Gop. the Rep.

lets complain we should open a law suit to this company. *** bastards!!!

Anonymous
to anonymous Perryville, Missouri, United States #1282858

I agree completely. I signed up for Direct tv for 89.00 a month.

Then they offered me a free IPhone 7 to used their cell service. I started receiving bills for ridiculous amounts immediately. They had joined my account with someone in Texas with a similar name. They said it was happening a lot because of a computer glitch.

That computer glitch has not been repaired in 3 months now. They have take 407.00 from my checking account for someone's bill in Texas. I get a new bill about every week. This has been going on since Nov.

2016, and still not fixed. I told them to delete my bank withdrawal information, they said they did. Well, guess what today I paid the other persons bill again.

They never returned the first $407.00 they withdrew in January. Someone needs to start a class action lawsuit to AT&T.

Anonymous
#1062507

I just got a letter from collection from AT&T from afni of 5 phone line with a bill of $3690.10 . How the *** this happen I'm so stressed off over this *** I didn't do!!!grr apparently AT&T not doing there job and sometime I just feel like the fraud department is a fraud themselves .some there customer service is so rude.

We are the victim of the fraud don't you get it!!! Grrr

Anonymous
#1058459

A class action lawsuit against ATT definitely needs to be filed - how do we go about getting that started?? They have done this to way too many hard working Americans!

Anonymous
to Mike #1090586

Yup they put my name on 2 bills belonging to another person.. social and all.. at&t is a fraud

Anonymous
to Anonymous Perryville, Missouri, United States #1282859

Same here. They have someone in Texas added to my account.

They withdrew $407.00 from my account in Jan. for the Texas person's bill. They told me they had replaced my $407.00 back into my account. They lied.

They still have my 407.00 and still have that person's info on my account..

They said it was a computer glitch, but I have to put up with their rude employees every two weeks trying to keep that other persons bill off my account. How do we file a class action law suit.

Anonymous
#1029653

I am going through the same thing, and they inconvenience you asking that you go to the store so they can identify you???????

Anonymous
#831096

My 20 yr old granddaughter unfortunately had her personal identity information used by her crack-head mother to open up a new AT&T wireless account online in December 2013, complete with a brand new I Phone. She didn't discover it until she received a letter from AT&T about her new cell phone service.

I helped her file an Identity Theft Report with the Police Dept per AT&T Fraud Dept and submitted it with a detailed letter with ALL the facts as to how she couldn't have and didn't open the account and they still sent it to a collection agency. They claim their "investigation" determined she is responsible for the debt. I am now helping her continue fighting by filing a complaint with the Federal Trade Commission. She has yet to hear back from AT&T.

Would anyone else out there be willing to file a class action lawsuit against AT&T and if so, how does one get this process started?

Thanks.

Anonymous
to Deb Fullerton, California, United States #971765

Hi Deb! It's happened to my uncle as well.

He's a mental disability person. He lost his wallets and they used his identity to open all sources of account.at&t was one of them, we tried to contacted them but never got any help.

They don't event close the account and let the bill ran up to 2500. I think the class action may be the only way to get their attention

Anonymous
to Deb #1058467

Lets get this class action lawsuit going!

Anonymous
to Deb #1133573

ATT did not raise your crack head daughter!

Anonymous
to Deb #1149315

I would be very willing to get rid of these fraudulent people afni... why should I have to provide these strangers with all this proof after the damage is done.

Why are these companies allowing people to open accounts over the phone without proof .

I think a lot of people would be happy to sign up for a class action lawsuit. ..

Anonymous
#808617

I recently became a victim of fraud. Someone used my name and SS# to open a new account with AT & T.

AT & T called me and asked to verify the new service address, etc. at which time I was alerted to this fraud. I had two cable companies send collection notices to my home for two accounts I did not open.

Once again I had to prove I was not the one to open the services - got the police report, put fraud alerts on my credit, which is free for 90 days...and was informed by my employer that just recently over 10 people have had their SS #'s used to apply for benefits, etc. It's a shame that people can work so hard at stealing what you have worked so hard to have.

Anonymous
#688556

For 4 years I've been paying for internet and Hotspot WIFI! Thing is they already knew and has known my phone is "cloned," and that someone is or has hacked into my phone! I am paying my bill and for services that I can't use without someone looking over my shoulder and regardless of what dept. or who I speak to the problem remains mysterious according to them! After speaking with fraud department( a man ) who was rude, contacending and very arrogant; who refused to transfer me to his supervisor or back to teach services and after I was forced to hang up I believe he blocked all my services and had that cell phone blank and no one at AT&T could reactivate my cell phone not even at local store or repare store. I was forced to buy a new cell phone and do a new upgrade which caused my last 6 months of a contract to an extra 2 years and to date 7 months later the problems are worse and still I am harassed regardless of topic I attempt to search for and much of the functions of phone are disabled! Professionals and even some employee's told me that my rights as a citizen and a coustermer are being violated! AT&T cause of my continuous complaints was ordered by the companies supervisors to be placed in the compananies

Special group that anyone answering my call to transfer my call to them; whereby I'n abused and they refuse to allow me to speak to any other department and if I request at any time the cooperate phone # and address my phone will not function for days . When I attempt to cancel my contract, they always tell me I'm a favored and appricated coustermer, if this is how they treat loyal and favored coustarmers , I piety those

they dislike or ever are late on their payments. My Lawyers tell me they are holding my excellent credit and good name an reputation hostage!!! And after federal invetgators gave their reports that it IS AT&T's Freud and teach dept. causing all the trouble

by refusing to deal with those hacking into both my phone and their company :sigh :? :( :( :( :eek !!!

Anonymous
Edmond, Oklahoma, United States #613173

Same issue here...I had surgery and my 13yr old daughters aunt took her bought her a new phone(For her birthday) and so then AT&T renewed my contract.Wow I was in surgery and did NOT know she was even doing this! I would have stopped the purchase because it was sept and in oct i was planning to get away -when contract was up!I spoke with at&t and explained to them- no she just bought her a phone and I was in the hospital Operating room-But they said sorry it renewed your contract.

I wasnt even there and my thirteen yr old didnt and cant by law,renew it. They want me to file charges on her aunt now-who is a nurse in a different state. They say she paid with her card but wont tell me if she used my name.

They say I owe them 1000dollars now- but I am a single mom!Plus I was not only in surg when purchase was made,I was in hosp for 3 weeks after!I see they do Nothing to protect their customers.Now I am told by at&t fraud dept that I HAVE to file a police report and have the police investigate the problem.WOW The problem is AT&T!I am not going to let this go....I want to start a class action suit against them for permitting fraud.They expect the police to come and clean up their mess,oh I am sorry I think the police should be out doing other things,not working for att. I feel bad even having to tell them this bs!I dont understand why the police Depts let themselves be a pawn to AT&T- and be used-so the company can continue to victimize people...some thing needs to change!

Anonymous
New York City, New York, United States #608849

If ever there is a class-action suit against AT&T, I'd like to be the poster boy. The amount of paperwork required to prove to them, that you did NOT open the fraudulent account far exceeds, what's needed to open one.

It should be the other way around, of course, but they are too afraid to turn-off "impulse buyers"...

Anonymous
Signal Hill, California, United States #606552

I never thought I'd be one of the victims. Someone recently added 6 lines to my AT&T account and changed my name and home address to his.

I live in CA, his address is in MO. AT&T transferred me to Fraud Department they said they'll investigate it and sure they did. Got a mail today saying they completed the investigation and have closed the 6 lines that were added and things should be back to normal. I'm not so sure if things will ever be normal when someone can just use my info without me knowing.

It's scary. I work so hard to be where I am today and if this ever going to affect my credit, I swear I will do anything to fight to defend myself!

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