My daughter and I went in to the AT&T store to upgrade my phone and to inquire about the $160 bundle plan which we saw advertised on TV. Our bills have generally been around $300 per month.
When the rep in the store looked over our bill, he said, "Wow, you have been paying too much. We can get your bill to below $200 easily." Then, the other rep looked at my 13-year old daughter and said, "Would you like a free iPad?" Well, what child wouldn't! They said it would only be an additional $10 per month for the iPad, so we accepted the offer and happily walked out of the store. After receiving our much-higher-than-ever bill, I discovered that we are paying for the iPad on an installment plan of $35 per month, plus insurance, plus other fees.
The "FREE" iPad will be costing us well over $700 when we finally own it. I went back into the store to complain. The guys who "scammed" us were not there. The other rep was of no help.
Then, I contacted AT&T several times through their "chat window," to absolutely no avail. We are trapped, because to terminate our contract with them will cost $1,900.
Once we are finished paying this, we are DONE WITH AT&T, SCAMMERS EXTRAORDINAIRE. Stay away from AT&T.
Product or Service Mentioned: Att Phone Plan.
Monetary Loss: $700.