Arlington, Texas
1 comment
100% full Not resolved

WE MOVED TO TEXAS IN JUNE WE HAD TIME WARNER CABLE FOR A LITTLE WHILE, BUT WERE OFFERED $300.00 VISA REWARD CARD IF WE SWITCHED TO THEM SO WE DID, ON JULY 30TH WE CALLED TIME WARNER AND LET THEM KNOW WE WERE SWITCHING AND THEY CANCELED OUR SVC.AND AT& SAID THEY WOULD HAVE SOMEBODY TO COME OUT FOR INSTALLATION THE NEXT DAY, BUT THE NEXT DAY CAME AROUND AND THEN THEY CALLED AND SAID IT COULD NOT BE INSTALLED UNTIL AUGUST 7TH SO WE WAITED AND FINALLY GOT IT, THINGS WERE OK FOR ABOUT A WEEK, THEN ALL OF A SUDDEN THE SERVICES STARTED MESSING UP, FIRST TV, THEN PHONE, THEN INTERNET, AND IT JUST KEPT UP.

WE CALLED BUT WHEN YOU CALL THEY DON'T KNOW ANYTHING BUT TO MAKE EMPTY PROMISES, LIKE WE WILL GIVE YOU CREDIT ON YOUR ACCOUNT, WATCH OUT FOR THAT ONE, BECAUSE THEY SAID THAT AND TURNED AROUND AND DOUBLE BILLED US, THEN TOLD US BECAUSE MY HUSBANDS CREDIT REPORT SCORE WAS 725 HE HAD TO GO ON THEIR AUTO PAY (725 IS AN EXCELLENT SCORE) BUT WE THOUGH IT HARMLESS AND DID AS THEY ASKED, BUT THEN COME AUGUST 28TH THEY TOOK $187.64 OUT OF OUR BANK ACCOUNT WHEN I HAD CALLED THEM A WEEK BEFORE THIS AND SAID NOT TO TAKE THE PAYMENT OUT UNTIL SEPT.9TH THAT MADE OUR BANK ACCOUNT GO OVERDRAWN BY 214.94 AND SEVERAL OVERDRAFT FEES, AND CAUSED US NOT TO BE ABLE TO PAY OUR RENT ON TIME WHICH IN TURN LEFT US WITH $190.00 LATE FEES ON OUR RENT, I CALLED AND KEPT CALLING THIS COMPANY AND ALL THEY WERE ABLE TO TELL ME WAS WE WILL CREDIT YOUR ACCT.THEN THEY WOULD JUST PUT THE AMOUNT RIGHT BACK ON THEIR, ONE TIME WE GOT SMART AND RECORDED THE CONVERSATION OF THE GIRL NAMED CHRISTINE (SUPERVISOR OF BILLING- I HAVE EMP.#S FOR EVERYONE I HAVE SPOKEN TO AND INCIDENT #'S) SHE PROMISED US A 2ND VISA REWARD CARD FOR ALL OUR TROUBLES BUT WHEN I CALLED THE REWARD CENTER TO VERIFY, THEY SAID "THEY DON'T GIVE CARDS FOR INCONVENIENCES" SO THEY REFERRED ME TO BILLING AGAIN, FINALLY I HAD IT AND CALLED THE OFFICE OF THE PRESIDENT AND STILL KEPT GETTING THE RUNAROUND WITH NO CALL BACK, I EVEN CONTACTED LEGAL AID BUT THEY TOLD ME TO GET A REAL ATTORNEY SO THAT'S WHERE WE ARE AT WITH IT NOW, ATTORNEY TIME, SORRY BOUT YOUR LUCK AT &T NEXT CONVERSATION YOU'LL BE HAVING WITH US WILL BE IN COURT WITH OUR ATTORNEY PRESENT.

Review about: Att Uverse Bundle.

I didn't like: Will be hearing from our attorney.

Review #730412 is a subjective opinion of a user.

1.0
Customer service
Discounts and Special Offers
Price Affordability
Billing Practices
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss ALL OF THE ABOVE IF THERE WAS A PLACE FOR BEING UNHAPPY WITH THE COMPANY FOR EVERY REASON I WOULD MARK IT ALL / $794
Preferred solution Full refund

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Anonymous
#1068691
AT&T AUTOMATICALLY ENROLLED CUSTOMER IN AUTOPAY IF THEY DON'T HAVE A GOOD CREDIT SCORE. THAT'S THE TRUTH.

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