I go into a an AT&T store to make a payment. The salesman informed me that if I pay my bill with cash, there would be a $5.00 'convenience' fee charged to my account to do so.
????? He explained that paying by check, debit or credit card doesn't require a 'third party' to be involved but cash does. ???? I left the store without paying.
I went home and called AT&T. I got the same thing from them. I talked to a supervisor who, the more he tried to validate their reasoning, was doing nothing more than making himself look ***. Telling me that it cost them extra to have a person take my money (versus a check, credit or debit card) BUT if I were to prepay each month...with cash...instead of paying a monthly bill AFTER using the service, there would be no extra charge to pay cash.
?????So, how is it that the CASH I pay AHEAD of time doesn't require a third party that costs AT&T but the cash I pay upon being billed DOES require a third party? Don't the people who work there get paid once they punch the clock and they are standing behind their desks whether they are doing anything or not OR is it that they get paid per function they preform? The supervisor could not answer my questions.
I'm aware of the fact that this country is in a state of financial disparity but last I've heard, cash still works.....unless you're dealing with AT&T.
I'm going to go shopping for another cell phone provider. I put AT&T in the same box with Bank of America.....too big for their britches.
Product or Service Mentioned: Att Phone Service.