Horrible and unethical - AT&T flat out lied to me when I went to the store to add my parents to my phone line. I added two lines and they said "you are eligible for Digital Life at NO EXTRA COST." I made sure to ask the store representative whether there were any hidden fees and she said no there are not as AT&T is trying to push this new benefit.
Come to find three months later I have 3 past due bills from Digital Life and a monthly charge of $40/month. I called and if I wanted to cancel Digital Life I would be charged $600 early termination. Apparently, they had me sign electronically - which I was completely unaware of. Moreover, the representative I spoke to on the phone said that this is not the first time she has dealt with the issues I am having.
Basically, AT&T is pushing Digital Life as a "FREE BENEFIT" in their stores to those who add multiple lines to their service. AT&T - It is unethical and wrong, and you make me sick to my stomach. I will tell all my friends, colleagues, and contacts what you have done and when my contract is up in two years I will cancel my cell phone accounts and digital life, and never do business with your company again.
I will also make it my business to tell everyone I know to stay FAR AWAY from AT&T as you are liars and have ZERO integrity.
Product or Service Mentioned: Att Phone Service.
Reason of review: LIARS.
Monetary Loss: $960.
Preferred solution: Let the company propose a solution.