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1.3

We switched from Verizon to AT&T in early June 2017 and were told once we received our final bill from Verizon all we had to do was submit the documentation to AT&T at a particular address and we should hear from them within 6 weeks! HA HA HA!!!

After about a month I contacted them to learn they did not have any record of receiving the information because they had given me the wrong address to submit the paperwork! Then I was given another address and a fax number so submit to, so I re-sent the documentation by mail and faxed twice to them. Still they had no record of receiving the documentation! Come to find out they gave me the wrong fax number and address again!

I also learned they had entered the wrong phone number for the main number on our account, they used the number associated with our HUM system with Verizon instead of my husband's phone number which was ported over! Just in the past 10 days have they actually, supposedly, sent the rebates which will take at least a month to receive, I do not believe them when they say we should receive the rebates in 10 to 14 days! I do not believe anything AT&T has told me! And their phone service is not as good as the phone service we had with Verizon, but the customer service is just as bad!!!

When is our government going to start putting controls on big businesses like AT&T, Verizon or Comcast??? Very dissatisfied customer!!!

Reason of review: Poor customer service.

Preferred solution: STOP LYING TO NEW CUSTOMERS.

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Guest

People make mistakes. Have a little compassion.

Pissed of people calling them all day treating them as if everthing wrong in life is their fault. I can see how mistakes are made with that kind of stress.

Its really sad to such lack of caring or empathy in this world.

Just sayin

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