Reluctantly, I signed up to have AT&T internet installed in my new home. Only because they were the only available provider in my neighborhood.
Set up an appointment -- closest appointment was one week away before they could get somebody out to my house.
Today was that day. Appointment between 1-3 p.m. No call. No show.
Called to ask what the issue was and first operator couldn't help had to transfer to another department. That department said there was some problem between AT&T and my home that would not allow me to get service today. They would have to reschedule. Before I could get angry and reschedule, i got disconnected. Conveniently.
Called back and got more apologies, but they would have to reschedule the next available appointment. When is that? Three more days.
So far been on the line with them for an hour still trying to expedite the installation.
How about the integrity of missing work to be home for an appointment by a major company like AT&T. No respect for the customer and they really don't care. Saying sorry 30 times doesn't fix the poor customer service and the fact that they are obviously working with unreliable third-party services and technicians.
I only wish I had another option for internet because I would never give AT&T a dime -- for anything.
Product or Service Mentioned: Att Installation.