I was told that Tier II onshore support would not be possible and that offshore was the only support center, so....
Randall Stephenson, AT&T CEO
phone: 210-351-5401 (direct to his secretary)
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
AT&T Headquarters Info
The AT&T headquarters is located in Dallas, Texas. Despite the fact that the company headquarters is in Dallas, the corporate phone number is out of San Antonio, Texas.
Address: If you need to write to AT&T headquarters you need to address the letter to the Dallas office. This is not an address capable of processing account payments. The mailing address for accounts payable is located on your AT&T bill. Contact customer service if you do not have a bill, but want to make a payment by mail.
AT&T Headquarters 208 S. Akard St. Dallas, TX 75202
Phone Number: You can call the AT&T headquarters at 1-210-821-4105. This is not the customer service phone number. To reach someone in customer service call 1-800-331-0500 for mobile accounts and 1-800-288-2020 for Uverse products.
Email: When you click on the contact page on the corporate side of AT&T headquarters, you are taken to the contact information for the small business department within the company. You can use the contact form [+] on this page to reach the corporate office.
Website: The official website for AT&T headquarters [+] is located on the Investor Relations side of the website. Most corporations offer information on both investor relations and corporate contacts on Investor pages.
AT&T Headquarters Executive Team
The executive team at AT&T is comprised of 11 members, according to the official website.
Randall Stephenson – Chief Executive Officer and Chairman of the Board of Directors
William Blase Jr. – Senior Executive Vice President
James Cicconi – Senior Executive Vice President
Cathy Coughlin – Senior Executive Vice President
Ralph de la Vega – Chief Executive Officer and President
John Donovan – Senior Executive Vice President
Andrew Geisse – Chief Executive Officer
Lori Lee – Senior Executive Vice President
John Stankey – Chief Strategy Officer and Group President
John Stephens – Chief Financial Officer and Senior Executive Vice President
Wayne Watts – Senior Executive Vice President
http://www.att.com/gen/investor-relations?pid=23854 - Lori Lee Sr. Exec VP Home Solutions
Product or Service Mentioned: Att Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Let the company propose a solution.