I have been a good costomer for 30 years or more. Pay my bills on time.
In Jan 2012 I paid my bill in full, $108.47, in Feb. I received one bill, but I ususally received 2 bills, one for my Fax account and one for my home telephone service, I paid what was charged then added more money to equal January's bill and even added a couiple dollars. Then in March I get a letter saying I am behind and I better pay up or I will have my phone service stopped. After hours of being on the phone trying to talk to someone, I spoke with someone whom I thought understood everything and took care of everything.
Then I received a refund then I received another bill stating I am behind. I discovered your company can't transfer funds from one account to another. My husband gets on the phone, experiencing the same lengthy wait to actually talk to someone. The agent gets my husband to pay what your company wanted by credit card.
My husband was so sick of the entire affair, he agreed to pay just to end the deal. Today 4-17-2012, I receive a bill saying I owe $158.37 which I do not owe and I will not pay. Fortunately I do not need your service and have cancelled so you cannot disconnect.
I will report this to everyone I know and hopefully you will loose many costomers because you are nothing but a bunch of thieves and are totally incompotent. Lois reilly
Product or Service Mentioned: Att Phone Service.