Point of the story is: AT&T is NOT into helping the small business owner succeed, they will lie and scam you to get what they want ($$$) and when they do not get what they want, they will use their muscle to sue you into submission. I suggest to NEVER deal with AT&T advertising and NEVER believe what they say.
See my story below:
I am a small business owner and was convinced to sign up for the Pay Per Call yellow pages advertising 2 years ago. It is basically a program where they design an ad and then you pay every time someone calls you from that ad (anywhere from $12 - $34 in my case).
After many initial problems, not least of which my "sales guy" never returning my phone calls with questions, I was finally directed to someone who helped and was temporarily satisfied, with the intention of cancelling at the contract end. Very shortly afterward, I was contacted by a new rep about the following year and told her I was not interested. She was persistent and got me to sign up for another year, promising it was better.
Long story short, they changed the rules mid term (said they contacted me, but never did) and started charging for fake calls. I tried and tried to get satisfaction but never have to this date. My bill was well over $3,000 and after months of discussions with customer service it is now $1,000. I think it should be about $250, but offered to pay $750 (of which they have said is impossible, so now I am not willing to pay even that much). They have sent my account to a lawyer to try and collect. The account manager I was working with has failed to return my latest e-mail and I am willing to go to court to settle this matter (hope it costs them THOUSANDS!).
Product or Service Mentioned: Att Deal.