Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

AT & T extended/gave me a new DIRECT TV contract without my knowledge and consent for an additional 2 years. It was NEVER disclosed to me at any time.

I initially called the service provider 8/14/17 to move a TV cable connection from one room to the other. They advised me that my receiver was outdated and that they would replace my receiver with another one, at NO charge. I received my bill and not only are they charging me $15.00 monthly fee for a receiver that I DID NOT want, and they offered to me, but they EXTENDED my contract which was already fulfilled (effective 1/2017). My original 2 years contract was completed in January of 2017, so I was not obligated to continue with their cable service.

AT & T deliberately misled me and lied, that the replacement receiver was free and I would be not be under any additional obligations monetary or contractually. I was already out of my contract term in January of 2017.

They need to terminate my DIRECT TV contract without penalty, because I DID NOT authorize a new contract, authorize an extended contract, or any additional monies to be billed to me. This is misleading to consumers, and providing false information to customers.

Review about: Att Receiver Replacement.

Reason of review: Bad quality.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

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