I agreed to a subscription of $51 a month for my internet at AT&T.It's been less than a year and they raised my subscription 4 TIMES.
Now it's $103 a month for the exact same subscription. What's worse, there was no notice that they were going to charge me more. I was set up for a direct pay plan so they just started taking more money from my bank account!
I then tried contacting AT&T to complain. My complaint made its way to a manager with an Indian accent, who told me that he would change it my subscription to $40 a month.
He said that he would then transfer me over to Customer Service to complete it. I got transferred to a line that said Customer Service was off hours and the call could not be completed.
The phone call did not reroute back to the manager.Then I get an email today--I'm getting charged AGAIN for $103!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Poor customer service
- Deceptive policies
- Customer service
- Reason of review:
- Problems with payment
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Internet Subscription
- Review category
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