I agreed to a subscription of $51 a month for my internet at AT&T. It's been less than a year and they raised my subscription 4 TIMES.
Now it's $103 a month for the exact same subscription. What's worse, there was no notice that they were going to charge me more. I was set up for a direct pay plan so they just started taking more money from my bank account!
I then tried contacting AT&T to complain. My complaint made its way to a manager with an Indian accent, who told me that he would change it my subscription to $40 a month.
He said that he would then transfer me over to Customer Service to complete it. I got transferred to a line that said Customer Service was off hours and the call could not be completed.
The phone call did not reroute back to the manager. Then I get an email today--I'm getting charged AGAIN for $103!
This person wrote the review because of problems with payment at Att and attached a photo. Reviewer claimed that he or she lost $150 and wants Att to issue a full refund.
The most disappointing in user's experience was deceptive policies, charges, lies and poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.