4601 E Main St #120, Farmington, NM 87402, USA
Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Last month I made the final payment on my iPhone 7 and decided to try a new cell phone company. When I got the new SIM card I was told my phone could not be unlocked because it wasn’t paid for.

I went to the store and apparently when I had filed an insurance claim on my 1st phone because the camera was broken something was done incorrectly on AT&Ts side. The associate called and spoke with an agent and finally the were able to figure out what happened. I was told to wait 72 hours and then the phone would be unlocked. After 72 hours I tried again same message the phone hasn’t been paid off I spoke to another customer service representative and we went over everything again she said to wait 72hrs.

So I did and guess what? Same thing I went through this 2 more times and same thing. So I filed a complaint with the BBB and got an email from Jonathan Bennett. He said he was from AT&T off ice of the presideuand he would like to speak with me about this.

He left his number for me to call after 3 phone calls and 1 email later he finally called me back. He told me that I was lying and that I did not purchase this phone from AT&T and it was not paid for and someone else was still making payments on it. I have never bought a phone from an individual and I am the only one who has ever owned this phone. He said that unless I could produce a recipient from the original transaction 2 years ago that he would not help me.

He said that there is nobody higher up than him and he didn’t care what I had to say. He said there was no way I wasn’t lying about this because things like this do not happen it’s impossible. Well I’m telling you it is possible. I still have a open account with AT&T I pay my direct tv bill though AT&T and my bill was only going down $25.00 a month what reason do I have to lie.

In 15 years I have never missed a payment or even been late on a payment. This can all be proven fact.

Tomorrow I will go to the AT&T store and see if I can get one of the small guys to help me. Obviously the higher ups are incompetent and incapable.

Product or Service Mentioned: Att Cell Phone Unlock.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: I want my PAID OFF PHONE to be unlocked. .

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I too have those problems.