I have probably been paying the extra 2.99 for AT&T's Roadside assistance for at LEAST 3 years, and never used it. I had a breakdown yesterday, and called AT&T who was quick to answer and help me.
This is the only reason they got a 2, and not a 1. I needed my truck towed 10 miles to a shop that I know and trust. What I did NOT think, was that i was going to have to pay an ADDITIONAL 35 dollars out of pocket, with no real good answer as to why I should have to pay ANYTHING out of pocket for a 10 mile tow other than telling me "they changed providers", whatever that means. Needless to say, I am not happy, and have already canceled the service.
Not only that, I found a MUCH better plan through my insurance company, for about the same price, and much better coverage! AT&T, your roadside assistance is a FAIL.
Product or Service Mentioned: Att Roadside Assistance.
Reason of review: Pricing issue.
Monetary Loss: $35.
Preferred solution: Full refund.