I had both mobile service and At&t U-verse at my home. While moving to another town during my divorce, I cancelled the U-verse, paid it off in full & closed the account.
I kept my cell phone. Six months later, I cancelled my cell phone service as it did not get reception where I was living and there was already a landline there. I paid my cancellation fee & ended service (a service that was only $108./mo to begin with. And a few months later, I am getting bills from BOTH departments stating that I owe $232.
to U-verse & $886. for my mobile phone. I called them & they told me that their records show that I owe them nothing and the accounts were paid & closed, BUT, THEY sent me the letter! They told me it was a mistake & to disregard them.
Problem is, they start showing up on my credit report. Not directly through At&t, but through two different collection agencies. These two things occurred in 2013 and yet now, in Sept. 2015 they continually pop up on my credit report.
I call & dispute them, they disappear & then resurface a month later through different collection agencies. At&t say that they don't show money owed, yet my credit remains below average for ONE reason only- these two beasts that At&t set forth and then cannot correct. I am ready to strangle someone! I can find NO WAY to resolve this nightmare!
Any advice? Let me know
Product or Service Mentioned: Att Phone Service.
Reason of review: Problems with payment.