Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

After ordering an upgrade, I went through the trade-in site where they were offering up to $200 for my old phone. 3 Weeks later I did not receive any updates nor the money or credit so I called At&t.

After 1 hour over the phone, the lady mentioned that there was a confusion and her manager authorized sending a trade-in credit card for $200. Ten days later no hearing back from At&T nor having received the credit, I called again At&t. After 30 minutes over the phone they wanted me to call somewhere else, I refused and asked to take to a manager.

15 minutes later they finally put a manage on the line who was uninterested in talking to me and keep repeating "I apologize I do not see any notes about us paying you anything". When I asked them to return my phone he replied "I apologize but I cannot return your phone" AT&T STOLE MY PHONE SHAMELESSLY - I AM MOVING MY 4 ACCOUNT SOMEWHERE ELSE.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: False promises.

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