Detroit, Michigan
2 comments

hi

i order a at&t service on sept,26,2012

The person I spoke with initially to order service provided me with faulty information resulting in a large amount of money differences.he offer me a bundle for 127 $/month (unlimted calling w/features,24mp internet and ufamily plus 400 back visa card with free equipement & installation ,

i found out same day they change the order to different internet speed,i call customer service try to tell them about wht i got offered , they try to help and promise to lower my bill,on sep 10,i log to my email i found out the bill is 274.00$ i called customer srvice i found out they charge me for receiver and activation, Everyone I've spoken to on the phone since then has apologized and agreed with each other about pricing.last call italk to a person he helped me with a credit my acoount and give me 20$ discount for 6 month, i agreed and i still feel not fair whathappen to me they trick customers i call to cancel service i ask for supervisor,asking him to listen to the first call when i made the order for att service ,he told me we wont give u anymore credit stop calling here i try to tell him im not calling to ask for credit

and he hung the phone on me ,How can I contact the company to file a complaint? I realize it may not result in money back, but I would like them to know that someone is providing faulty information. but thats what the supervisor do by hung the phone on me , thats the very bad customer service i ever see ,i need help please

Product or Service Mentioned: Att Bundle.

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Anonymous
#555512

Hi-I am so sorry to hear this! I hope that you will allow me the opportunity to help.

Email me the details directly at attlesliec@att.com referencing this post in the subject line. Please include account and contact information so that we may work to a quick resolution for you! I am available M-F 8-5 CST.

Thanks. Leslie-AT&T Social Media Manager

Anonymous
#555509

Hi-I am so sorry to hear this! I hope that you will allow me the opportunity to help.

Email me the details directly at attcatherinew@att.com referencing this post in the subject line. Please include account and contact information so that we may work to a quick resolution for you! I am available M-F 10-7 CST.

Thanks. Leslie-AT&T Social Media Manager

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