Indianapolis, Indiana
Not resolved

Update by user Sep 20, 2012

Finally we have resolved the $99 service fee but of course our service is semi-out again.Our internet speed is clocking in at 4 mb and we are paying for the 18 mb service.

Hmmm-a service call didn\'t fix it.

I think the line to the house is bad but no one is willing to run a new line.Again-run fast and far from this company!

Update by user Aug 20, 2012

This is the \"professional installation\" of Uverse in our home.It is on the floor of our son\'s bedroom upstairs.

We have been living with this mess for 2 years!The original technician was too lazy to install it in a logical place and no one will change it now.

Original review posted by user Aug 20, 2012

In July our uverse tv went out AGAIN (about the 6th time in 2 years).Three days later a technician came and replaced modem.

When he left we had no landline service or DVR capabilities. Don't worry AT&T, I dont mind paying a bizillion dollars for service that doesn't work! Three days later another tech shows up and is nothing short of rude. I seriously called my husband to get home because of this man.

I tried to explain to him how this problem started and he held his hand in my face and said he will fix it-clearly didn't want to know any information. Fine. Two modems and one new DVR box later he says he's finished. Now comes the kicker.

"Um I am going to say this job was cancelled when I came to your door so our service rating numbers wont be affected. Callbacks are bad for our scores. I fixed everything but as far as AT&T knows, turns out you didn't need us." Huh? Whatever, just get out of my house.

Well August bill comes and guess what? AT&T billed us for $99 repair for that day. Evidently he told them it wasn't an equipment issue to save the union rating. I am in dispute with AT&T now.

I advise anyone who has service calls to never let a technician pull this on them. The whole company is such a mess-we are in the process of dropping everything and taking our exhorbitant Uverse money elsewhere!

I truly have never dealt with such a horrible customer service company.If you are thinking of getting Uverse-RUN FAST AND FAR TO ANOTHER COMPANY!!!

Review about: Uverse.

Review #340379 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Att?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"My ATT Uverse webmail works fine but why does it have to overload the page with advertisements? See screen shot below. I am already paying ATT a monthly..." Read more
"So upset after my husband paid $450 deposit for uverse installed on Friday not working on Saturday, need a new receiver didn't they know that it was old when they..." Read more
"Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program ..." Read more
"Will take 2-6 months to port phone number - I have been trying to port my number since april 2014 and today, october 8th, 2014 still not ported... I had a..." Read more
"Give your head a shake Nascar. you had a winner in 2001. NOW THIS STAGE STUFF. i'M A 74 YEAR OLD WHO LIVED FOR THE BRICKYARD TILL THAT WENT DOWN..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more
"Few months ago I decided to go back on pof. I signed up for it, I even got a email saying it is registered, everything was fine in the beginning...." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more