My wife and I recently had 2 AT&T lines established at our new home - I considered Voice over IP as an alternative but was concerned about voice quality. I should have worried more about being ripped off by the unbelievable LIARS at the phone monopoly AT&T.
We were told the total connection charge for both lines would be $80. I now sit here with two initial bills - one for $266.86 and one for $179.24, which include nearly $200 in wiring and other charges I was NEVER told about when I bought the service from the salesperson on the phone. When I called to complain the "customer service" rep asked me "did you ask about whether you would be charged for wiring and these other charges"? Truly. If you want wired phone service, AT&T is our ONLY choice, so if it costs money for them to get you hooked up I think they have a responsibility to tell you what those charges will be. Apparently they don't believe they need to be honest about this.
Oh - and if I want to cancel it is going to cost me $224.00 to break this contract.
I didn't know at the time that my contract was apparently with the Devil.
I cannot begin to tell you how much I hate this unconscionable company right now. They are liars and rip-off artists and should be shut down.
Product or Service Mentioned: Att Phone Service.