I had the misfortune of getting Iphones for my wife and four kids - 4 phones in VA and 1 in NJ. Decided to combine into 1 plan to save $ - big mistake.
Had to go to an AT&T store - and sign a form that the store didn't have which converted the account to a business account...go figure! And then got first bill for double my previous bills. After speaking to multiple agents/supervisors each with different stories, finally got bill adjusted only to have them charge my Visa/Checkcard for $1100 when I authorized only $500. Hours later on phone, finally got them to fax my bank to ask them to release the funds hold...5 minutes after they left for the evening because the supervisor in the Phillipines doesn't have a fax...can't wait for the checks to start bouncing.
AT&T has got to have the worst customer service that I have ever seen...unbelievably imcompetent! I cannot wait for Verizon to support Iphones!
I will be gone in a heart beat. And to top it all off...they offered a $25 credit for my trouble.