Customer service is very rude and I will advise anyone not to use ATT. They hang up, they lie, they give fake names, they have different stories. My bank says they have to issue a refund check ATT says they do not it's just too bad the bank should issue a refund. It is ATT that needs to refund because they are charging for an account that has been closed and it is even in their notes but they just say too bad. I really hope this multi billion...
Att allowed an apple store to shut off all my lines and then let someone charge a new phone and accessories totaling almost $1000 to my account. Then took 5 months to correct my accounts all the while each month telling me it was fixed. The told me i would receive accommodations for the dilemma yet when it came to it I had to beg a discount off my bill. And still everytime I called insist on selling me things tho they mess up my bill everytime I...
AT&T has to be the worst phone company with the poorest management and horrible customer service.They forward customer calls to 10 different people all for them to tell you everything is correct on your account...when low and behold you receive a delinquent bill for past due amounts you tried to take care of months ago, but every time I called they said the account was correct and that we didn't owe anything more. Even more interesting is that...
For two months now (the time we have had Uverse service) I can't log into my account.They have a million number to use for the log in ID. I had to call them twice now and she keeps saying I'm not registered. No new pw was sent even if she said it was UGH They had better get their *** together. This is very frustrating. UGH When will it end???????? She tried registering me online for the third time. It still didn't work but it's MY fault. *** on...
So my rating of At&t is that it is absolutely without a doubt terrible at best and so bad I sometimes would just rather not pay them and let my credit take the hits at worst.Like I really do not know how the employees can be so incompetent, so helpless, so untrained, and incapable unless At&t were looking for those traits while hiring. I'm not some angry crazy person who hates life and go on rants, I never do this, but after speaking with many...
My housemate moves out, and I now want to get a direct TV account in my name, after he cancels the current account in his name. Because I have lived in the house for a number of years while his Direct TV account was active, AT&T will not allow me to open a new account in my name at the same address. This, according to them, is because "I benefited from their service while I was a resident at this address, and in order to open a new account in...
I contacted AT&T help desk 3 times via The Philippines.I recently switched from AT&T DSL to U-Verse and they set up a new account. I am unable to logon and pay my bill online. I am not able to choose a logon .. only a password. The primary email account belongs to my son who lives in another state. They have assigned the logon as his email address. They had things so screwed up.. my bill going to his email account etc. They finally told me that...
I have been with At&T for internet and TV for so many years I can't count.Recently, after 20 years with Verizon I moved to AT&T for the buy one get one free Samsung Galaxy S7 Edge and Combined Billing. The AT&T employee told me that doing the combine billing would cause problems but I did not listen, I wanted to save the additional $10 per month. Everyone knows how you have to pay the first enormous bill, which I paid before it was due. Since...
Identity Theft, Fraudulent use of Our Cell Phone Number.Someone hacked into our AT&T account and started ordering items. This is the second time in 3 years. In both cases, I didn't get stuck with the bill, but it amazes me that AT&T doesn't prosecute the thieves. They had mailing addresses and it would have just required AT&T to call the local Police department and ask them to stake out the fraudulent address. I wanted to press charges, but the...
On May 24th, 2016 I called AT&T to cancel my business service. I have three phone lines and DSL internet. I have decided to switch my phone service to Ooma and my internet to Time Warner. I called AT&T at 12:58PM and got an intial person who noted that I wanted to cancel my service. He then said I would need to complete this by talking with a “Retention Specialist” and that he would transfer me. He did so and I spent 1 hour and 48 minutes on...
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