Product: Att Account Clear all filters (343 of 343 reviews match)
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Att - Social security hacked no one helped

I went to add a line to my account only to find someone in another state hacked my social. Att has no security measures if you open an acct online. Been trying to get this resolved since 11 am. Now 7pm still not resolved. Been to two stores and 5 phone calls. No help...
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Att Account
#1204391
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Att - Terrible customer service

What a waste of time 1hr 45 min. One time transferd to the spanish line because of an ignorant agent. All for a $9 late fee that should never have been there in the first place. Not to mention my account isnt even in my name!!! It comes addressed to a name I dont know. Its my last name but not even close to my first name. Get it together at&t. Geeze!!
1.0
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Summit, Illinois
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Att Account
#1204057
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I have had major issues with ATT ever since I changed over from time warner, I read the great reviews about Direct TV, that great support is not there. Not sure if ATT is driving it to the ground or this is the norm. Support is horrible, I just had an issue escalated...
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Att Account
I didn't like
  • Att customer service
#1195187
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Was in phone store discussing problem and agent tried to make me lower my voice in an attempt to not have other's in store hear what the problem was. A gentleman next to me was very " interested in the issue ". Come to find out another worker from AT&T had the same...
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Att Account
#1187144
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Att - 20 a mouth I don't think so

Galaxy S8 $21 a mouth and add line 20 dollars to att account not telling you your first account has to get a upgrade of 16 dollars then 20 on top of that
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Att Account
#1180411
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They hit you with a late fee when you make the payment on time.I would not trust there automatic bill pay because they find a way to nickel and dime you to death. If the payment is post marked on or before the due date then, it should not be late. At&t is notorious for...
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1.0
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Att Account
I didn't like
  • There billing practices
#1178823
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Att - Awful Customer Service

At&t is the most disfunctional entity and creates enormous hassles for their customers. For one small issue, spent almost two hours on the phone and now have to drive 50 minutes one way to have my account password reset so they can resolve the issue. Are you kidding me!
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Att Account
#1176725
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I never sign up for automatic payments because I have 8 people on my account and I make there payments for them somehow att went and change my account to automatic payment. they took the whole bill out of my account. I call and talk to some foreign guy couldn't...
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Att Account
#1163151
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Can not believe in the age of computers that this tech company can not program their systems for every department to see notes for customers accounts from another department so you don’t have to spend hours being transferred from department to department oh and let’s...
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Att Account
#1147167
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You need to improve phone service on fraud Department my account been hacked I try get contact with fraud Department they put me on hold 2 hours still don’t answer yet That is fk poor customer service fraud department. It’s suck I want to move to other service soon ....
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Anonymous
Anonymous

I'm witting this while on hold with ATT (45 minutes into this)... Was told the average wait time for the fraud department is 2.5 hours. Same thing, someone ordered a iPhone ...

Anonymous
Anonymous

I'm going thru the same thing. Someone hacked my account and ordered an iPhone X. I caught it before they shipped it but have been on hold for 4 1/2 hours trying to get ahold ...

1.0
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Att Account
#1146318
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