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ATT - RIP OFF PROFESSIONALS

2.0
Details
i cancelled my account with them then i get a bill for $200+. Now how can that be? i'm not using their service next month so they can't bill me for that and i paid off my last bill, so wtf is the $200 for? Now my acct is with a collector. This company is ripping every single one of their customers off.
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Review
#1632515 Review #1632515 is a subjective opinion of poster.
Product
Att Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

ATT in Stoughton, Massachusetts - Customer service is useless.

1.0
Details
Have called the last five months to resolve a billing dispute and each it's the same old song and dance
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Review
#1621026 Review #1621026 is a subjective opinion of poster.
Product
Att Account
1.0
Details
Two days ago I received my first "AT&T" bill for my DirectTV service. The last previous bill was received from DirecTV in January. I paid it on time. Apparently AT&T made a change in their billing department and is now sending a bill payable to AT&T instead of DirecTV....
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1 comment
Anonymous
#1716114

when I received my current Directv bill I was surprised by a credit card payment of $288.55. I had auto pay for my tv bill which is around $95.00 a month.

After talking to my husband he realized that the $288.55 was supposed to go for our home phone and cell service. Here is the funny part if you want to call it funny, I call it stupidity on ATTs behalf. The TV bill is in my name and the phone bill is in my husbands name with 2 completely different account numbers. TV bill was on auto pay with a debit card and my husband paid the phone bill through our bank payment center, no credit card associated with this.

After spending over 2 hours on the phone trying to get the $288.55 from the tv bill to the phone bill we were told they could not do that, that they have to send the $288.55 back and that took 5 days for them to return it to our bank account. My husband resubmitted the $288.55 again.

We were assured that we would not be charged a late fee for there screw up, just received our current phone bill and it is over $500 and also a LATE FEE. I have been a Directv customer since 1996 before it was called Directv, December 26, 2019 my 2 year sentence is up and Directv will be out of my house for good.

Review
#1496678 Review #1496678 is a subjective opinion of poster.
Product
Att Account
Cons
  • Billing service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • AT T Poor Customer Service

ATT - Renew autopay

1.0
Details
tried to up date autopay info, used their link and could not get to my account to update . a lousy system at best. shoud be able to enter account # and get to up date page
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Review
#1495110 Review #1495110 is a subjective opinion of poster.
Product
Att Account
Reason of review
Problems with payment
Preferred solution
easy and direct access to account

CONTACT FTC AND FILE A COMPLAINT-IGNORE SMOKESCREEN THREATS ABOUT THEIR ATTORNEY T

I IGNORED THE THREATS ABOUT THEIR ATTORNEY THREATS AND TOOK MY ISSUES TO FTC. GUESS WHAT - THEY ARE SERIOUS ABOUT IT AND SOLVED MY ISSUES. DO THE SAME. DO NOT LET THIS COMPANY BAIT AND SWITCH YOU, TAKE UP LOTS OF YOUR TIME FIGHTING THEIR ERRORS, OR INTIMIDATE YOU. WE HAVE FEDERAL PROTECTION AND THEY ARE WELL AWARE OF AT&T ABUSES. I CONTACTED THEM TWO DAYS AFTER THE SHUT DOWN STOPPED. I FILLED OUT THE ONLINE FORM AND SENT IT IN AND GOT IT RESOLVED WITHIN A MONTH.
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Review
#1487571 Review #1487571 is a subjective opinion of poster.
Product
Att Account
Although AT&T says We are “Platinum” customers, they can not get wi-fi to work throughout my home! It is even worse as our cell phones also only work in parts of the home! AT&T has been here a couple of times, but can’t improve the service. Repeated calls only resulted...
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Review
#1475009 Review #1475009 is a subjective opinion of poster.
Product
Att Account
1.0
Details
If you need reliable cell service then I wouldn't count on AT&T. I've been with them for over ten (10) years and finally got feed up with over billing, unreliable service, Promises and lies they feed Their customers. AT&T filled for LLC Status. Which stands for limited...
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Review
#1438015 Review #1438015 is a subjective opinion of poster.
Product
Att Account
Pros
  • Easy to sign up
Cons
  • Inefficient
  • Services
  • Did not get service agreed upon
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • deceptive
  • att services a joke
  • att bill
  • Terrible
  • Hate Clients
  • Bad Service At Att
I return a trade in phone in Bloomfield NJ at the post office when tracking I found the phone was shipped to York in the United Kingdom first before return to Texas where the label listed. Why did it go across seas to come back to the USA. I think this is a way ATT can...
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Review
#1386605 Review #1386605 is a subjective opinion of poster.
Product
Att Account
Reason of review
Problem with delivery
1.2
Details
I paid the landline account for the U-Verse account. Landline department would not give me my money back. This department told me to stop payment on my check. I could not stop payment but had to do a dispute saying the landline department was not authorized to take my...
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Review
#1359198 Review #1359198 is a subjective opinion of poster.
Product
Att Account
Cons
  • Lip service and no action
  • Ignorance in business
  • Never took care of my issue
Reason of review
Problems with payment
Preferred solution
Remove the returned check from my landline bill
1.0
Details
AT & T allowed someone to access my account and ran a credit card twice with that the consent of the card holder or Me the account holder. I have a pin set up on my account because this phone was being used for an 82 year old woman in a nursing home. Now they are...
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Review
#1313572 Review #1313572 is a subjective opinion of poster.
Product
Att Account
Reason of review
Poor customer service
Loss
$122
Preferred solution
Full refund