Manufacturer: Att Category: Accounts Clear all filters (323 of 323 reviews match)
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I was about to cancel my Directv service and had a date scheduled for disconnect after multiple issues and poor customer service.My contract of 2 years was UP! For 3 consecutive days reps called me offering me free this and free that, and $ off my bill. Okay, so...
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1.5
Att
Product
Att Account
I liked
  • Wish i could find something nice to say
I didn't like
  • Hidden costs
  • Customer service contact system
  • Fake empathy
#1078837
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It is 2017 and the foundation for AT&T is one of the earliest communication companies in the entire world.I got divorced several months ago and made arrangements for a cell phone (wireless) and Uverse for TV and internet. I'm here to tell you that AT&T can NEVER tell...
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3.3
Att
Product
Att Account
#1078047
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Over the past several weeks I have been trying to get my bill cleared up..my final bill is paid yet I am sitting in collections. Check cleared the bank two days after sending it in. No one can help me get this *** out of collections. I have been on the phone with at&t...
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1.0
Att
Product
Att Account
I didn't like
  • Criminal billing practices
#1076350
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Att Account Review

#816432
1.7
Long term customer, suffered loss of my daughter bill was over $1000.00 was able to make payment arrangements paid it, now bill is 2 weeks late only $300 and I have to pay it by midnight or service is off I'm so pissed off, really thinking about just switching to any other carrier never missed a payment arrangement I'm just still in shock over this.......
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Att Account Review

#812585
1.0
AT&T has NOT refunded my $100 security deposit. I have waited more than the one year I am required to wait and I still haven't received any credit to my account or check. I've called customer service so many times I lost count and everyone gives me a different answer. They are so quick to charge your credit card but they can't help with just one refund??
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Att Account Review

#794858
1.0
AT&T Crooks. My bill went up and continues to grow slightly every month. No change in usage. When I try to talk to a service rep, they intentionally hang up on me
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Att Account Review

#787737
I never was told by AT&T that an email was set up to log on to my account online. It took 1.5 hours to finally resolve the issues. The customer service rep was foreign and constantly interrupted me when I was trying to either ask or answer questions. Extremely incompetent customer service. Had to keep going back and asking questions .it was frustrating and terrible experience.
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I experienced the real AT&T side today when money was taken from my bank account that I did not authorize I talked to several different Representative no one could replace my money telling me it would be at least 14 days before the money can go back into my account but...
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1.1
Att
Product
Att Account
#1073126
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I have been having issues with Att&t billing services since March 2017. I tried making changes to my account and that's when the issues begin. They erroneously closed my account. I got it back on within a few days. Then I started receiving letters to return my...
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Att
Product
Att Account
#1060667
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I bought my phone in att , I payed cash this is my 4rd month paying for not service and you told me know that I must aloud you thiefs to pay until I reach six months. Someone should look into it, you are stilling from a senior citizen, i will advertise it in face book...
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1.0
Att
Product
Att Account
#1052972
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Meanwhile, ATT bought them out and combined my accounts-phone, internet and tv. They automatically "charged" my account the $250.00 fee. However, on the Direct TV side, my balance was zero. I kept getting late notices, messages, etc from ATT. It was absolutely...
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3.3
Att
Product
Att Account
#1021578
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My wife just spent 2 hours on the phone with AT&T trying to get a late charge taken off of one of our accounts.We have home and office landlines and uverse internet for both. They kept demanding a password. I have been doing business with them since 1976...41 years......
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Att
Product
Att Account
#1014818
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In December ATT data crammed our phones. When I called and complained the rep gave us a $30 credit for the overcharge and then made unauthorized changes to my account. At the time, I was told my account was changed to prevent future data cramming charges and assured...
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2.0
Att
Product
Att Account
I didn't like
  • Data cramming and fraudulent erroneous charges
#1011914
Reply to reviews
Customer service is very rude and I will advise anyone not to use ATT. They hang up, they lie, they give fake names, they have different stories. My bank says they have to issue a refund check ATT says they do not it's just too bad the bank should issue a refund. It...
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h.kitchener
h.kitchener

Close out the account at your bank and open a new one with new numbers, etc. but be aware that banks sometimes will honor the auto deduct even after this and take the money fr...

Att
Product
Att Account
I didn't like
  • Bad managerment
  • Billing practices
#979993
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