Manufacturer: Att Category: Accounts Clear all filters (208 of 208 reviews match)
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Meanwhile, ATT bought them out and combined my accounts-phone, internet and tv. They automatically "charged" my account the $250.00 fee. However, on the Direct TV side, my balance was zero. I kept getting late notices, messages, etc from ATT. It was absolutely...
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3.3
Att
#1021578
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My wife just spent 2 hours on the phone with AT&T trying to get a late charge taken off of one of our accounts.We have home and office landlines and uverse internet for both. They kept demanding a password. I have been doing business with them since 1976...41 years......
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Att
#1014818
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In December ATT data crammed our phones. When I called and complained the rep gave us a $30 credit for the overcharge and then made unauthorized changes to my account. At the time, I was told my account was changed to prevent future data cramming charges and assured...
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2.0
Att
I didn't like
  • Data cramming and fraudulent erroneous charges
#1011914
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Att Account Review

#816432
1.7
Long term customer, suffered loss of my daughter bill was over $1000.00 was able to make payment arrangements paid it, now bill is 2 weeks late only $300 and I have to pay it by midnight or service is off I'm so pissed off, really thinking about just switching to any other carrier never missed a payment arrangement I'm just still in shock over this.......
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Att Account Review

#812585
1.0
AT&T has NOT refunded my $100 security deposit. I have waited more than the one year I am required to wait and I still haven't received any credit to my account or check. I've called customer service so many times I lost count and everyone gives me a different answer. They are so quick to charge your credit card but they can't help with just one refund??
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Att Account Review

#794858
1.0
AT&T Crooks. My bill went up and continues to grow slightly every month. No change in usage. When I try to talk to a service rep, they intentionally hang up on me
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Att Account Review

#787737
I never was told by AT&T that an email was set up to log on to my account online. It took 1.5 hours to finally resolve the issues. The customer service rep was foreign and constantly interrupted me when I was trying to either ask or answer questions. Extremely incompetent customer service. Had to keep going back and asking questions .it was frustrating and terrible experience.
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Customer service is very rude and I will advise anyone not to use ATT. They hang up, they lie, they give fake names, they have different stories. My bank says they have to issue a refund check ATT says they do not it's just too bad the bank should issue a refund. It...
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h.kitchener

h.kitchener Close out the account at your bank and open a new one with new numbers, etc. but be aware that banks sometimes will honor the auto deduct even after this and take the money fr...

Att
I didn't like
  • Bad managerment
  • Billing practices
#979993
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Att allowed an apple store to shut off all my lines and then let someone charge a new phone and accessories totaling almost $1000 to my account. Then took 5 months to correct my accounts all the while each month telling me it was fixed. The told me i would receive...
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1.6
Att
#979490
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AT&T has to be the worst phone company with the poorest management and horrible customer service.They forward customer calls to 10 different people all for them to tell you everything is correct on your account...when low and behold you receive a delinquent bill for...
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For two months now (the time we have had Uverse service) I can't log into my account.They have a million number to use for the log in ID. I had to call them twice now and she keeps saying I'm not registered. No new pw was sent even if she said it was UGH They had...
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2.0
I didn't like
  • Non resolution of problem
#941950
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So my rating of At&t is that it is absolutely without a doubt terrible at best and so bad I sometimes would just rather not pay them and let my credit take the hits at worst.Like I really do not know how the employees can be so incompetent, so helpless, so untrained,...
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1.9
#940183
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My housemate moves out, and I now want to get a direct TV account in my name, after he cancels the current account in his name. Because I have lived in the house for a number of years while his Direct TV account was active, AT&T will not allow me to open a new account...
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1.0
I didn't like
  • Absurd policies
#935558
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I contacted AT&T help desk 3 times via The Philippines.I recently switched from AT&T DSL to U-Verse and they set up a new account. I am unable to logon and pay my bill online. I am not able to choose a logon .. only a password. The primary email account belongs to my...
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3.6
I liked
  • Prompt install service
I didn't like
  • Not being able to view and pay my bill online
#929238
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