Product: Att Cell Phone Unlock Clear all filters (14 of 14 reviews match)
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3.0
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Update by user Dec 16, 2018

I paid iPhone off nov 5,2018

Original review posted by user Dec 15, 2018

00 month service I paid off phone to upgrade a phone and asked to unlock phone and they cant because they say i still owe after i was told it would be unlocked even when i have bank statement proving i paid off. I never thought i would say I am very disappointed with att customer service for not being knowledged in their company I have had it with att...
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1 comment
EmbellishedEstrelaMountainDog275
#1619494

Att employees have no clue what they are doing but thing for sure they are driving customers away by their stupidity

Review
#1424944 Review #1424944 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Pros
  • Until i got run around on unlocking my old phone
  • Until this happened
Reason of review
Poor customer service
Loss
$600
Preferred solution
unlock my paid off phone or im leaving ATT service with my 10 devices
1.5
Details
Last month I made the final payment on my iPhone 7 and decided to try a new cell phone company. When I got the new SIM card I was told my phone could not be unlocked because it wasn’t paid for. I went to the store and apparently when I had filed an insurance claim on...
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1 comment
FragrantBeaver725
#1581933

I too have those problems.

Review
#1372767 Review #1372767 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Reason of review
Poor customer service
Loss
$800
Preferred solution
I want my PAID OFF PHONE to be unlocked.
I have been trying to get my phone unlocked since July 28th. After four calls and two sessions with a customer service rep. my phone is still locked. I was promised that it would be unlocked by end of business day August 2 and that did not happen. I went to the At&t...
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Review
#1320406 Review #1320406 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Cons
  • Customer service
  • What i specified in my text
Reason of review
Order processing issue
Tags
  • Customer Service No Help

ATT - AT&T Non Customer Service

2.4
Details
I have been an AT&T customer since 2006 when we moved into our current house. We have 3 mobile phones, home phone, U Verse TV and Internet. These services were bundled, in Oct 17 I terminated 2 of the mobile phones and got unlock codes for them. Somehow it seems that when I was terminating service on 2 of my phones the representative terminated my account and then restarted the account so I could not get an unlock code for the third phone, I was told my AT&T that the account had to be at least 60 days old to get the unlock code. I thought I had fixed the problem a week ago after spending an hour on the phone with a representative (I am in Afghanistan so spending an hour on the phone is not cheap or easy) I found out tonight that the unlock code was not issued again and I am wondering if anyone at AT&T cares anything about customer service what I have to do get the company to actually complete the services I request or if they are just going to keep stringing me along with excuses and non performance.
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Review
#1156565 Review #1156565 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Cons
  • Takes hours to deal with customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

ATT in Tomball, Texas - Terrible service

we are moving to a new carrier due to att horrible service. Have simply been trying for a month to unlock a phone and all we get is *** from every one we are passed onto. stick it up you know where. will never ever, ever, ever, consider att again. Need one hundred words. Have been passed around, know one knows what they are doing. Have (and will soon not be) a customer for over 4 years. Using your website followed all of the proper procedures to simply unlock a phone. The request to unlock was not approved due to service not active for over six months. Are you kidding me. We have been active and on time for over four years. Stick it, stick it, stick it, stick it, stick it, and 100 hundred times that.
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Review
#1075506 Review #1075506 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Cons
  • Evil mgt
  • Att period
Reason of review
Poor customer service

ATT Wireless - Unlocking Device, Cancelling Account

1.0
Details
Due to increase in monthly rates for grandfathered unlimited plan, I made the decision to move my wireless account along with my dad and sisters to another carrier. Note: I had been with ATT for over 10 yrs. On March 3rd: paid early termination fee as requested by ATT Customer Care for my dad's line in order to request device unlock On March 4th: request device unlock for my dad's phone On March 5th: received unlock code. Proceeded to follow instructions and unlock was indicated as successful. Unfortunately, it didn't stay unlocked. I ended up on the phone with ATT Customer Care, transferred to numerous departments for almost 12 hrs on March 5th. Not one customer care person was able to assist AND each time I was transferred to someone, I was told something completely different. At midnight on March 5th, I finally was transferred to a supervisor who said (and I quote) "The issue is made up in your head" and hung up on me. I resolved this issue by going to both ATT and another carrier store. Now, I am trying to unlock my sister's device (who, for the time being, is with ATT). March 7th: paid remaining balance of phone (she bought a new one recently). the ATT customer care person didn't even realize we would need to do this first before requesting unlock. I had to tell him. March 8th: submitted device unlock request online. A few hours later, we receive email indicating the IMEI # requested doesn't match ATT records. Immediately called ATT Customer Care who confirmed the IMEI # we had is the same on ATT system. They submitted a claim. It is now March 10th and I am still waiting for a resolution. Every time I call ATT Customer Care, I am told there is no way of expediting, no way of contacting the group that works on this. In addition, I am told that resolution is targeted for March 10th afternoon, however afternoon can me up to midnight! I have explained numerous times that we are travelling and cannot wait nor call ATT every few hrs looking for a resolution. I am looking for: 1. apology and monetary compensation for what I went through for unlocking my dad's device on March 5th. The sheer ineptitude and rudeness was ridiculous. A simple request turned into a 12 hr ordeal. 2. unlocking of my sister's device ASAP. It's a simple request. Thanks
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Review
#1019225 Review #1019225 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

ATT in Spokane, Washington - Horrible service, hung up on...TWICE

2.6
Details
Was told my phones were unlocked, so I ported numbers over to T-mobile...only to find the devices were locked. Now I have no phone service. Called ATT back, agent said he sent in request escalated, they would be unlocked in an hour. Next day, still nothing, said I needed to unlock them on the website. Can't do that because I can't access my IEMI number, because my phone is locked. Told me it would be 1-2 more days for them to do it, which is unacceptable, because ATT TOLD ME THEY WERE UNLOCKED to begin with. They ended up hanging up on me. After waiting a few, I called back, nice and calm, and I asked if they could just confirm that ALL 4 phones would be unlocked. She now says a case was sent in, but could not confirm, and no one could see the case. She hung up on me as well. I will never do business with ATT again, as long as I live.
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1 comment
Anonymous
#1228483

Most of the time the IMEI is either printed somewhere on the back of the phone, in the settings of the device itself, or shown by dialing *#06#.

Hope this helps :-)

Review
#936068 Review #936068 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Cons
  • Being lied to twice
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • customer service person
  • Unresolved Problems
  • Unlock Phone

ATT in Brigham City, Utah - Horrible experience

1.0
Details
I have been trying to unlock two phones all day. Both are paid for and the bill is not late. I have been put through hoops and still no satisfaction. I have been told that they need to review my "request". Request?! I am not asking for permission to do as I please with property I own and I outright own these two phones. I wonder if their policy is even legal (something I am definitely going to look into). I have now spend the last 15 minutes on hold with an amazingly annoying voice telling me how special I am and how AT&T is the service for me since they care so much. Apparently the fact that having been customers for 10 years means nothing. Our latest contract is soon over and AT&T will be losing our business.
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1 comment
Anonymous
#1184806

try code #1234, it was the preset on my phone, good luck, and remember to never allow att vehicles to enter the freeway safely, no merge considerations, and no decent treatment is what they deserve, if you have a 30 minute call to make with them stretch it into a 4 hour call, (they love it if YOU waste their time for a change)

Review
#877383 Review #877383 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Reason of review
Order processing issue
Preferred solution
Unlock my phones now and get rid of this annoying voice that I have no choice to listen to while forever on hold!
Tags
  • Unresolved Issue
  • Rules Make No Sense
  • At t Wireless Poor Customer Relat

ATT in Saint Petersburg, Florida - Unlock service and internet Unlock Portal

Took days and incredible effort to get several of the devices in my contract unlocked. The website Unlock Portal is extremely slow, and many times will tell you that there are technical issues after you have finished entering all the information (IMEI number, cell number, etc). Even when you get the message to try later, days may go by and the portal still does not work. Then you call a representative and he/she may process your request, to only obtain a partial result (In my case, they then demanded an early termination fee that was never mentioned by the first rep. AT&T violates the law with technicalities; they try every trick not to allow you to effectively switch to another company. They want to squeeze every last dollar out of you and they use dirty tactics to this end. I AM PLANNING TO FILE A COMPLAINT WITH THE FEDERAL REGULATORY AGENCIES; THEY DESERVE NO LESS.
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Review
#757818 Review #757818 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Reason of review
Bad quality

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ATT in Temecula, California - AT&T has the WORST customer service ever!!!!!!!!!!!!!!!!!!!!!!!!

1.0
Details
I am absolutely LIVID right now, I have to send this email now! I dealt with AT&T's non customer service having *** for the last 7 hours on Saturday (2/14/15). I might as well be paid for this day that I have wasted on them!! I ordered a phone from att.com on 02/10/2015 (to pick up in store). I picked the phone up in Temecula, CA (Promenade Mall) on Tuesday February 10th. The woman who assisted me was Carrie M. She asked me for a pass code to "verify my identity" to pick up the phone and that was that. No issue. She activated the phone, turned it off and put it back in the box. I verified with her that it was good to go for my son to open the next morning on his birthday and she said yes. I gave the phone to my son on the morning of Wednesday February 11th. He opened it up, turned it on and the screen on the phone was faulty/defective. There were lines in half the screen. When my son got out of school that day, we took it back to AT&T, who has a 14-day return policy for your money back (so I thought). When I went back to AT&T in Temecula, the girl who assisted said to just take it to Apple to get it replaced. I made an appointment with Apple for Saturday morning and the girl who helped me verified that it was just a faulty screen and she could replace the screen, but it was completely my decision if I wanted to leave the phone with them to get the screen replaced or take it back to AT&T with the receipt and all my paperwork in return for a new phone. I said that's exactly what I'll do. So I drove around to AT&T (back to the same one in Temecula) and was greeted by a man with red hair. Unfortunately, I did not get his name but he's very hard to miss, so he's not hard to identify. He proceeds to try and assist me with this iPhone that they sold me with this faulty screen, all while cutting me off every chance he gets. We end up getting into an argument because he's telling me something about a $35 restock fee. I inform him that I was never made aware of a $35 restock fee and I should not have to pay that for w faulty phone they they sold me. In addition my son wants a white one, so I want to return it for a white one. I ended up raising my voice numerous times because he was trying to talk over me and "explain explain explain." As far as I was concerned, there is no reason for him to continue talking to me because he's just infuriating me more and more. So I ask him for the manager and told him to stop talking to me. I also said "this is exactly why I stopped dealing with AT&T because you people lack f%#@!*g customer service." So the rude manager comes out, Anthony Shirard or something like that, and has an attitude the entire time he's talking to me. So of course I'm not backing down.. I'm just becoming even more livid because he's doing nothing to help the situation. He lacks any sort of compassion for me as a customer, and he was flat out RUDE! He said they would return the phone and still charge me the $35 restock fee although they sold me the phone with the defected screen. He gets the guy with the red hair to do the return. I said he's not helping me he's rude, so can you do the return. Anthony said "I'm not doing the return but one of my other reps will." I said ok whatever, do you have a card. He gets Matt to assist me in the return and walks to the back to get his card. When he comes back out he says, "Here's my card and I've changed my mind.. We are not doing the return for you. My rep informed me of how rude you were and you can take it back somewhere else." From there, I left the store calling him every swear word in the book. Clearly I'm PISSED!!!!!!!!!!! It's now 10:20am and I am extremely furious!! I dialed 611 on the phone for customer service and I told the rep what happened and asked for a manager. She notated what I said and transferred me John Lee, who was very helpful! I made the complaint to him and he notated the account that I would not be charged the $35 restock fee because the phone had a faulty screen. And he sent me to the location in Murrieta, CA. I did not get the managers name there who assisted me but she had brown hair with some kind of choppy bangs, and blonde (ombré) on the ends of her hair. She called the Temecula location and verified that there was no physical damage to the phone and that it could be returned just fine for the white one and that they would put it on hold for me to come back and pick up, and wouldn't charge me the restock fee, but now........ she could not do it because I didn't have a physical i.d. I only had a copy of my i.d. and my passport, along with the my original birth certificate, my original social security card, the card I paid with, my original receipt and the other papers they gave me the day I picked up the phone. She still wouldn't accept any of it, stating she couldn't even get into the account without it. Once again, I'm ready to go 0-100 because it made absolutely no sense to me that when I picked up the phone, all Carrie M. asked for was a pass code to enter the account. She got in and she said it worked. So anybody could have picked this phone up and had service in my name without showing any i.d., yet it's a problem for me to return. That had to be the absolute dumbest thing I ever heard. At this point, I'm calling customer service numerous times trying to find John Lee because apparently, each time you dial 611, you are getting routed to a different call center that could be anywhere. Everyone I spoke to said there was no way for them to get me back to John Lee, so I finally spoke to Donna Davis. Apparently she is the Warranty & Advanced Support Manager. She ends up placing me on hold so she can call the Temecula location to verify that there was no physical damage to the phone and they did that. So she got back on the line and suggested that I add an Authorized User who has a valid i.d. Then, I can then take them into the store with me so they can do the return with their identification. My son and I live in Temecula, CA, so I had to drive an hour down to San Diego, CA to pick up his dad. By the time we get to his dad, it's 1pm. I add my son's dad as an authorized user, then take him to a location that's about 10 min away from his house on University Ave. I explained everything that was going on and the guy there checked the acct. He told us we needed to go to Mission Valley location because it's corporate and they are not. I get to Mission Valley and this nightmare only continues when I am greeted by a pregnant woman (never got her name). I ran down the whole story, gave her the faulty phone, receipts, paperwork, verified my son's dad with his i.d., then she got her manager Ernesto. Ernesto only made the situation worse! First he tells me he cannot return the phone at all because it's a 5c and all 5c's are Final sale! Now this is a new one. I told him your the first person I've talked to today that has said anything like that and you are wrong!! I said that is absurd! I inform him that I've been to multiple AT&T and made multiple calls to managers on 611, and they have all called and verified with the Temecula location that the phone is faulty. He continues to argue with me saying the phone has physical damage, he can't return it in that condition, he can't call Temecula, he's contacting his Tech support... just excuse after excuse. Then tells me to take it to Apple. At this point, I'm raising my voice, once again PISSED because he's telling me to drive somewhere else to take the phone then bring it back fixed, then he can change it out. WTF! You sold me this faulty phone!!!!!!!!!! Now, it's about 2pm... I'm furious, crying, yelling, and dialing 611 to try and reach one of the managers that I had previously spoke to. I also had to file a complaint on the manager Chris because he called me back just to hang up in my face, and THAT is another story! There is NO WAY that man should be a manager in customer service! Anyway, one of the reps sends a message to Donna and she calls me back about 20 minutes later. I explain to her what happened with Ernesto in Mission Valley and she tells me to ask him to call Temecula to verify that it isn't physical damage. I told her I'd already asked him to do that and he said he couldn't. She suggested that I get something from Apple saying there's no physical damage to the phone. 3 Apple technicians (in Fashion Valley mall) verified that it was in fact a faulty screen and it happens to 1 out of every 100 iphones. So I get a signed print out from Apple stating just that and take it back to AT&T mission valley. Where's Ernesto? Nowhere to be found. He didn't come out from the back the entire time I was there to assist or see what was going on because he was completely WRONG! I end up telling Dolores (who said they refer to her as Mama D) the entire story and she gets her manager to assist me, my son and his dad. Jesse is her manager.. I believe his name tag said he was the Sales Manager. He was a breath of fresh air and very accommodating. He offered us water, and had Ari assist us. Ari was trying to charge me the $35 restock fee before she even knew the entire story or read the notes on the acct. Jesse then stepped in and said there would be no restock fee.. He knew I had been back and forth all day, and told her to take care of whatever I needed. I did not leave the AT&T store in mission valley until 4:50. So I had been dealing with these people for just under 7 hours. It makes no sense that I had to go through this. This was definitely the worst day I've had this year, and it's definitely the worst experience I've ever had with any cell hone company. Honestly, I will probably end up returning the phone before the 14 days are up next week because this is not a company that I will willingly be tied to for 2 years. This was the worst customer service experience of my life!!
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Review
#596572 Review #596572 is a subjective opinion of poster.
Service
Att Cell Phone Unlock
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution