Manufacturer: Att Category: Cell Phone Upgrade Clear all filters (9 of 9 reviews match)
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We are part of the Note 7 recall.We have 2 Note 7s that we bought at Best Buy on 8/28/16 (switched from Verizon to AT&T as well it took 2 hrs). We went back to Best Buy on 9/21/16 and exchanged our Note 7s for new Note 7s (Took 2 1/2 hrs due to roll back and upgrade...
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Anonymous

Anonymous If att showed you were upgrade eligible, why didnt you order over the phone with them ***?

2.6
I liked
  • Them until they forced recall at their store
I didn't like
  • Being forced to their store from best buy
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A few months ago my boyfriend brought his broken phone to our local AT&T store to figure out what to do since it was insured.The representative told him we had an upgrade on our account and he can use that to get a new phone rather than wait the few days it would take...
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I didn't like
  • Failure to resolve issue
  • Misinformation
#923045
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After two years of loyalty to AT&T, I decided to upgrade my phones and spent over $2000 doing so. I bought a Galaxy S6+, an Iphone 6S+, a G2 watch, and a Galaxy Tab 4 and had all of them hooked up to a two year 6 gig plan. Unfortunately, when I got home I was not able...
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2.5
I liked
  • That i thought i was being taken care of
I didn't like
  • Att not lived upto promises
  • Terrible customer service
  • Run around customer service
#795719
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I have been an AT&T customer for over a decade. Always use far under the data that I pay for (the most feasible data plan is more than what I use, but the smaller plans aren't enough data), and pay my bill on time. I am eligible for an upgrade and am offered...
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I am recovering from an accident and I went to upgrade my phone. I have always done the 2 year plan. So I did that again. Now today I was wondering why my monthly $25. discount went to $5. I found out that when I upgraded I should have gone to the monthly. Well...
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Anonymous

Anonymous It got better. My house is located in a little low spot and we have to use an ATT booster. So when I upgraded to a brand new Samsung 6, ATT also neglected to mention that th...

2.0
I didn't like
  • Unscrupulous billing practices
  • Misleading information
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Why is it that to upgrade TV packages on U-Verse it costs an arm and a leg, but when downgrading those same channels decrease in their value? Also, their internet service is always 'unavailable'? Much like their customer service! If you want to add services they are...
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FRUSTRATED BEYOND BELIEF...On 5/13/15 I went in to the Plano Pkwy AT&T store to upgrade two phones on my plan. The rep who helped us, Nashwa Khan, was extremely helpful that day getting us a good discount on our plan and upgrading our phones. We were very happy...
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Anonymous

Anonymous I am currently experiencing similar issues with AT&T, and am preparing to draft a complaint letter to the company CEO. I would agree that this lack of accountability is co...

Internet disconnected, after paid, told that I had to subscribe to an entire new service, give social security number and run credit check and after service for over 40 years. Held on the phone forever with pitiful apologies and appreciation for loyalty but none...
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I didn't like
  • Poor network reliability
  • Bad service
#631370
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I have an AT&T cell phone that was recently upgraded. I have had so many problems, I don't know where to start. I cannot access my e-mail, apps, or watch videos. The clerk input my passwords incorrectly and after several trips, he apparently does not know how to...
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Anonymous

Anonymous thumbs up :)