Product: Att Cell Phone Upgrade Clear all filters (0 of 82 reviews match)
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ATT - Pissed off

I paid my off phone to upgrade to another now they telling i cant bc i dont pay my bill on time n i had few suspensions but i paid my phone off i should be able to upgrade
1.0
Details
Customer service
Product
Att Cell Phone Upgrade
#1338241
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In early July, myself June and significant other, Kirk decided that he was paying way to much for his mobile phone and we wanted our phones to be under one account.We were going to switch to Verizon, however, we received an offer in the mail from AT&T stating: you can...
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Product
Att Cell Phone Upgrade
#1132537
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I upgraded my device and was waiting to get my new phone. When not delivered on time, I had to spend 3 hours on call with AT&T and no solution. They transferred me to Loyalty department and no result. Some one said my order is ready to be picked up in store and when I...
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2.1
Product
Att Cell Phone Upgrade
#1121076
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We are part of the Note 7 recall.We have 2 Note 7s that we bought at Best Buy on 8/28/16 (switched from Verizon to AT&T as well it took 2 hrs). We went back to Best Buy on 9/21/16 and exchanged our Note 7s for new Note 7s (Took 2 1/2 hrs due to roll back and upgrade...
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Anonymous
Anonymous

If att showed you were upgrade eligible, why didnt you order over the phone with them ***?

2.6
Oakdale, Minnesota
Product
Att Cell Phone Upgrade
I liked
  • Them until they forced recall at their store
I didn't like
  • Being forced to their store from best buy
#939834
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A few months ago my boyfriend brought his broken phone to our local AT&T store to figure out what to do since it was insured.The representative told him we had an upgrade on our account and he can use that to get a new phone rather than wait the few days it would take...
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Aberdeen, North Carolina
Product
Att Cell Phone Upgrade
I didn't like
  • Failure to resolve issue
  • Misinformation
#923045
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After over an hour on the phone with Vanessa she informed my she could not override the system to change the date on my upgrade and that she could do nothing, that is total bull, you mean to tell me a billion dollar corp doesn’t have the technology to look up my contract, go back to May and look up the text alerts telling me I’m due for an upgrade? As I informed everyone, what you are forcing me to do is change phone service, and if I have to do that I’m moving all the phones to another carrier, and apparently non of the service reps care if I leave. I’m not asking for a free phone, I’m asking to have my upgrade date corrected so I can get a new phone. what I believe happened is someone inside ATT...
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2.6
Product
Att Cell Phone Upgrade
I didn't like
  • Customer serive
#876601
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After two years of loyalty to AT&T, I decided to upgrade my phones and spent over $2000 doing so. I bought a Galaxy S6+, an Iphone 6S+, a G2 watch, and a Galaxy Tab 4 and had all of them hooked up to a two year 6 gig plan. Unfortunately, when I got home I was not able...
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2.5
Product
Att Cell Phone Upgrade
I liked
  • That i thought i was being taken care of
I didn't like
  • That being taken care of is a ruse
  • Att not lived upto promises
  • Terrible customer service
#795719
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I have been an AT&T customer for over a decade. Always use far under the data that I pay for (the most feasible data plan is more than what I use, but the smaller plans aren't enough data), and pay my bill on time. I am eligible for an upgrade and am offered...
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Product
Att Cell Phone Upgrade
#728935
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I am recovering from an accident and I went to upgrade my phone. I have always done the 2 year plan. So I did that again. Now today I was wondering why my monthly $25. discount went to $5. I found out that when I upgraded I should have gone to the monthly. Well...
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Anonymous
Anonymous

It got better. My house is located in a little low spot and we have to use an ATT booster. So when I upgraded to a brand new Samsung 6, ATT also neglected to mention that th...

2.0
Product
Att Cell Phone Upgrade
I didn't like
  • Unscrupulous billing practices
  • Misleading information
#687914
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Why is it that to upgrade TV packages on U-Verse it costs an arm and a leg, but when downgrading those same channels decrease in their value? Also, their internet service is always 'unavailable'? Much like their customer service! If you want to add services they are...
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2.6
Product
Att Cell Phone Upgrade
#684983
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