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1.6
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We signed on a new contract with ATT and I begged my husband not too. They gave me $375 for my old phone (at which I have not been credited for it) and told us that our Bill that was $203/mo would be $141/152/mo and we have less GB and our phone bill is now $57/more...
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Review
#1464440 Review #1464440 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Cons
  • Poor customer service prices to high billing screwed up
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Unprofessional And Complete Liars

ATT - Pissed off

1.0
Details
I paid my off phone to upgrade to another now they telling i cant bc i dont pay my bill on time n i had few suspensions but i paid my phone off i should be able to upgrade
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Review
#1338241 Review #1338241 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Reason of review
Problems with payment

ATT in Houston, Texas - "Service" from ***!!!!

In early July, myself June and significant other, Kirk decided that he was paying way to much for his mobile phone and we wanted our phones to be under one account. We were going to switch to Verizon, however, we received an offer in the mail from AT&T stating: you can get DirectTV, AT&T Internet and AT&T phone with a 2 year contact for $74.99/month. This sounded like something we should at least call in about before switching, after all, Kirk has been with AT&T for multiple years, so on July 8th 2017, we called in and spoke with a gal I believe named Lori. We spent well over 2 hours on the phone with her where we talked about wanting to switch to Verizon, better rates, Kirk was paying way to much for his phone. She reviewed both of our accounts and started to make us an offer which was, because I June was a pretty new AT&T customer she could work things out to get us all the best deals and lowest rates. We were listening. We expressed that we wanted to merge our mobile phones together as well, to which she said, no problem. We told Lori (again I am not 100% this was her name) about the offer we received in the mail, DirevtTV + Internet + Phone for $74.99 and that I realize the “phone” portion of that was a landline, we did not want or need a landline, we needed better rates on our mobile phones. We told her we already had Xfinitiy and loved them but were paying a high rate on that too. Lori broke down what she could do for us, it went something like this: we could get our Mobile phones (unlimited text, talk & data) DirecTV (HBO, Red Zone and NFL Ticket for the life of the 2 yr contract and 3 month for Cinemax and Starz for 3 months free plus 3 devices and a satellite no additional fees or install fee) and Internet for $79.99/month. We could not believe what we were hearing and even said, no way this sounds to good to be true, at one point in her sales pitch, she pulled on her “supervisor” to assure is what we were hearing was the case and to “close the deal”. Lori also noticed that Kirk was due for an upgrade on his account, she asked him what phone he wanted, he told her the 7 and then I paid $53.62 over the phone right then for, per Lori, the tax on the upgrade. Kirk received the phone in the mail a few days later. We also schedule a date for DirectTV to come out and install the 3 devices that she included in her “to good to be true” deal. A few days later, possibly that following Saturday, DirectTV came out and installed everything. Lori emailed Kirk an authorization of transfer form and said he needed to fill this out and email back to her so that she could then merge the accounts, and he did right then. She told us that we would have to pay our existing rates on our cell phones until the end of that billing cycle then our new rate plus internet and directtv would all be bundled together on 1 single bill which I could pay through my AT&T app which we setup under a new email address, Lori said that the first two bills we will see it being around $125 with ancillary fees and then it will balance out to the agreed amount: $79.99/ month to include  (2) mobile phones – unlimited text, talk & data  DirectTV – 3 in house devices at no additional cost, free HBO, NFL Ticket and Red Zone for the life of the 2 yr contract  Internet All along the way Kirk and I expressing that this just seems to good to be true and repeating what she was tell us. I said to her several times, this offer that came in the mail is including a landline and we do not need a landline to which she repeated to us several times, because I, June was a fairly new AT&T customer, she could get us all these little deals that add up to this amazing offer. So of course we said yes. We get off the phone and blasted this on social media and told family, friends and co-workers what an amazing deal we got with AT&T and EVERYONE should be with them. NO LIE, we were walking billboards for AT&T. Approximately 3 months later, October 2nd I believe, Kirk called me to tell me that AT&T had shut his phone off and he had to pay over $300 to get them to turn it back on. I was beside myself and told him, surely this was a mistake, I would call when I got home. I call that evening and after being transferred 4 times to different departments and “disconnected” once, I finally talked to someone who informed me that not only were Kirk and I mobile accounts not merged but either I was lying or the gal I spoke to 3 months prior was lying because that $79.99 offer we thought we were sold, DOES NOT EXIST! I was floored, I told him there must be some serious mistake we talked to the gal for almost 3 hours how could this be. I thought, wow, this guy truly feels for us because he created a Case ID# J91805372 and he reversed (credited back) the charge of $300ish that Kirk paid earlier in order to get his phone turned back on. This AT&T rep told me to call the number on the offer letter in the morning and see if they can tell what happened but in the meantime someone from AT&T would review my case and call me within 48-72 hours. (FYI – That never happened) That night I spent 2 hours on the phone and got off the line thinking, well I received terrible customer service at the beginning but I think this guy took good notes and is really trying to help us. To my dismay, that wasn’t the case at all and I have literally spent the last 7 weeks now trying to get someone from AT&T to help us. I literally stopped tracking how many hours I have spent on the phone with AT&T after I hit 55 hours……. FIFTY FIVE HOURS, this is night after night of me missing dinner time, bath time, story time and putting my 18 month old only child to bed and hours while I was in my car on my way to appointments, in my office at work, time from my life that I will NEVER get back. All that time was spent repeating this story over and over and over again EVERYTIME I called in and on most days I called, I was hung up on, left on hold for hours on end, transferred over and over again, called a liar, told that I should just leave AT&T (this was said multiple times) ALLLLL this time with still to this day ZERO resolve. Not a soul at AT&T will help me. Not a soul at AT&T has done a thing they said they would do. I have begged, cried, screamed, pleaded from day one (October 2nd 2017) that if AT&T would just pull the phone conversation we had with “Lori” back on July 8th you all would see we are not liars and not nuts that this conversation and that offer all happened. On October 12th 2017 Kirk emailed me and said, AT&T shut my phone off again. He said he called in to talk to someone about the situation, that we wanted to work this out with someone before paying his bill because we understood that his account was merged with mine and we were paying it monthly. Kirk said he was hung up on 2 times and then transferred to another department in the middle of talking, he was in mid sentence and no heads up, the rep just transferred him. Kirk was furious, his email to me said, enough is enough, I want out of this contract with AT&T and want to drag them through the mud if possible, this is ridiculous. After receiving Kirk’s email, that same day October 12th 2017 I called in to the retention center at the advice of several industry contacts I was speaking with at an event. Because at this point, I have been telling anyone who will listen to NEVER EVER go with AT&T, EVER! One client of mine said, call the retention center, surely they will help you. So I did, I called 800-331-0500 and spoke to a guy named Nick. I told Nick the entire story from beginning to end and all the horror stories I have experienced with AT&T reps along the way, and that Kirk’s phone was shut off again. Nick restored Kirk’s phone and said he put noted on Kirks account that this was being disputed and to reference my account. I felt Nick wanted to help. Nick looked over everything and informed me that oddly Kirk’s account didn’t show any record of AT&T sending him an upgrade back in July or any time for that matter and that the phone was under my account. I thought this was strange how could that be?? After talking with Nick for about an hour, which it needs to be said that Nick was and still is the first person since this all started that told me, we definitely do not want to lose your business so let me see what I can do to fix this. I told him at this point Kirk and I just want out, we have been wronged from go and want nothing to do with AT&T. I told Nick that I get this plan she sold us doesn’t exist, however, no one has even tried to honor that plan for the times we thought to be under it and help me find a real plan going forward that Kirk and I are happy with. That at the very least what AT&T should do at this point is honor the $79.99 plan we thought we were on in August and September and we will make sure that we are paid in full for that amount. Nick agreed and said that he would credit Kirk’s account for the $453.13 balance showing due, turn Kirk’s phone back on (which he did) and offered this solution for a plan: DirectTV $40.00 Internet $30.00 Mobile unlimited text, talk & data $85.00 2nd line on account (i.e. Kirk’s line) $20.00 Pay off for Kirk’s phone $20.00 Total before tax $195.00/month Nick gave me his email address nw744f@att.com and said to go over this plan with Kirk and if he feels this is a price we can be happy with and are willing to stay with AT&T, to email him and he would make it all happen. That plan, merging our phone accounts, oh and he told me they never had my direct tv and internet bill merged with my phone line either…..but he would fix it. I was so happy I was in tears, we finally 2 weeks later have resolve! I talked to Kirk and said, even though they have shut off your phone twice and we have been through AT&T account rep *** and back, this guy Nick is finally going to fix all of it and we can carry on. So I emailed Nick shortly after we got off the phone, 10/12/2017 4:54pm and said: From: June Sent: Thursday, October 12, 2017 4:54 PM To: nw744f@att.com Subject: June Hello Nick, Kirk and I will stay with AT&T on the condition that we can get this new plan in writing and promised there are no hidden fees. That his account is merged with mine and that all charges can be paid via my at&t app. We would like confirmation that Cinemax and Showtime have been taken off our direct tv plan as we tried to do at the 3 month mark. I am at a networking event this evening, can you call me tomorrow after 11:00 am? Respectfully, June A few days passed and I had not received a response from Nick so I sent another email: From: June Sent: Monday, October 16, 2017 9:15 AM To: nw744f@att.com Subject: Fwd: June Good morning Nick, Any chance we could talk today regarding this matter? I am in a meeting until 10:30 this morning and free after that. You can call my cell or my office number in my signature below. Respectfully, June A few more days passed and still nothing so I sent another: From: June Sent: Wednesday, October 18, 2017 10:17 AM To: 'nw744f@att.com' Subject: FW: June Nick, I am unsure why you have yet to respond to my emails nor called me. You assured me on the phone last Thursday, October 12th that you would do everything you could to help rectify the issues we have been having with our AT&T service and still, I’ve heard nothing. I am beyond disappointed and have ZERO faith that this will get resolved. I am in pure disbelief that a company as established and seemly customer service driven as AT&T, has such disregard for myself and this situation. That it seems to be a way of inner company policy to continuously hang up on, transfer without notice and sell out right FALSE plans to new and existing customers. I fully expect you or someone who can resolve this once and for all to call me AND to reply to this email that it has been received and when I can expect that call. I will not pay AT&T a dime until this issue is discussed and resolved. I would rather hire an attorney and drag this on than pay one cent over what was agreed upon 3+ months back when we stupidly “bought” this plan that doesn’t exist. Of all the 40+ “customer service” reps I’ve spoken with and hours I have spent on the phone with these completely untrained and uncapable people, NOT a one has resolved this issue for me. I completely believed last week when I spoke to you that you were finally the one that was going to help me. Yet again, I have been duped. I have missed copious amounts of time with my family in the evening hours while I sit on the phone with AT&T reps, dinner time, bath time, story time, bed time……time that I will not get back and that were all in VAIN! I work a full time job and the evenings are very important for my family and I. Again, I NEED someone to answer me now. Sincerely, June And still, nothing. I called in between the 2nd and 3rd email, I believe on the 17th and that conversation was like so many others, no one can or willing to help me and when I told Jessica Darling ID# V4PBXS3 this story with Nick, she told me he’s probably not responding to me because the plan he mentioned he could do for me was a lie too. Clearly anyone reading this can see a pattern here and I am so over it. I called in last week and talked to a gal named Crystal, a supervisor, she told me she was sending in a request for the original conversation with Lori to be pulled and it would take 48-72 hours for someone to get back to me regarding it. Crystal was also stating she would notate Kirk’s account as well because in all these conversations I have had along the way, no one had done so. Crystal told me she needed Kirk’s SSN# which I did not have on me as I was in my car driving to the office. Crystal said to call him and merge the calls in, I asked her to promise me if for any reason we got disconnected while I was trying to get Kirk on the line if you promised to call me back, she promised, I believed her. I switched over to call Kirk office because AT&T has turned off his phone and suspended his account, went I hit merge the call, Crystal was gone and NEVER called me back. To the point of Kirk’s phone being shut off, around October 30th-31st AT&T shut his phone off again and said they would not turn it back on until he paid a now $650 plus bill. The reason his bill hasn’t been paid is A) from the months August until October 2nd we both thought his phone was being paid under my account B) We are actively trying to dispute this and get someone anyone from AT&T to help us break it all down before we pay anything because we feel wronged, completely wronged. At this point we are exhausted, untrusting of AT&T and just want this to be over and done with. I do not want to tell this story to another AT&T rep that cannot do a thing to help me. We have a baby and Kirk being without a phone puts us in such a terrible situation, communicating daily and in case of an emergency, he cannot contact me. This isn’t a matter of us not wanting to pay our bill, you can look at Kirk’s history as an AT&T customer, he’s never missed a payment until this all happened. We want someone who can do something about this to talk to us, someone pick up the phone and call us. In all this time this has been going on, no one from AT&T has called myself or Kirk to discuss this issue. No one has called in response to the case we created back in early October, no one has called regarding the pulling of the original call back in July like we were told they would. The only time anyone from AT&T has call either of us was one rep who called me back after we were disconnected, that is it. In 7 plus weeks, hours on hours, my rollercoaster of emotions with each rep…….where do we go? What do we do? AT&T has all the power, Kirk’s credit can be majorly blemished. We have zero power here, we were sold a plan that does not exist, our accounts were never merged as promised and we are without one phone line. We have learned along the way that the only thing Lori did that day back in July was renew Kirk’s existing plan that he was unhappy with, change my plan to where I was paying more now for my cell service than before and get us setup with directtv and internet, but never merge that to my account either. I am out of options, I have no magic number to call that will get me to someone who can help us. We have never received such disgusting treatment from people who call themselves customer service representatives. A few Sunday’s ago we stopped into an AT&T store to see if anyone in there could help us, we told the lady the entire story and she said wow, sounds like you guys talked to a sales rep that twisted her wording to make it seem like you were getting a good deal. She said, straight out of her mouth and AT&T sales people are INFAMOUS for this. They will rearrange words to make it sounds like you are getting this or that and it’s almost encouraged within the company culture. ????????SAY WHAT?????? We were floored, I could not believe what we were hearing from an AT&T employee, she said this stuff happens ALL THE TIME?!?!?!? We want this resolved, we want to move on from this horrific experience. We want someone to discuss this with us, honor the “non-existent” plan, work out a new plan with us going forward, and offer us some type of compensation towards our bill to make up for the time we have spent begging AT&T to help us, the terrible service we have received at almost every turn and to make it right. Just make it right, it’s the least AT&T can do.
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#1132537 Review #1132537 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Reason of review
ALL OF THE ABOVE AT THIS POINT
Preferred solution
Let the company propose a solution

ATT - Horrible service. No respect for loyal customers

2.1
Details
I upgraded my device and was waiting to get my new phone. When not delivered on time, I had to spend 3 hours on call with AT&T and no solution. They transferred me to Loyalty department and no result. Some one said my order is ready to be picked up in store and when I asked for confirmation email, they cant do it. Not sure what will happen if I go to store now. I may have to wait another 2 hours.. I have been loyal AT&T customer for 10+ years and they cannot help you in any way.
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Review
#1121076 Review #1121076 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

ATT in Oakdale, Minnesota - AT&T forcing recalled Note 7 users to their stores from third parties like Best Buy

2.6
Details
We are part of the Note 7 recall. We have 2 Note 7s that we bought at Best Buy on 8/28/16 (switched from Verizon to AT&T as well it took 2 hrs). We went back to Best Buy on 9/21/16 and exchanged our Note 7s for new Note 7s (Took 2 1/2 hrs due to roll back and upgrade problems with AT&T since we had moved over from Verizon at time of upgrade in August). We went to AT&T Wireless (didn't realize they were a third party reseller too) on 10/14/16 to do second recall but to switch to iPhone 7 plus. They weren't able to help us because it wasn't showing our lines as upgrade eligible (spent 2 1/2 hrs at store) at their store even though AT&T showed it as eligible on their side. They said to wait for it to update. We waited several days - then were told we'd have to go to the "corporate" AT&T store and have a manager override performed. I called the AT&T corp store and was told they could do an override but we would not be able to order an iPhone 7 plus - without giving back our Note 7s. We'd be without phones until the iPhones came in as we couldn't go back to our old phones because we switched carriers. We then decided to go to Best Buy on 10/20/16 to switch our Note 7s for the Edge 7 phones. Had them all picked out and ready - guess what - they can't see our lines as eligible for the upgrade either - but their AT&T reps see it ready on their end (spent 3 hrs at store). The AT&T reps solution... go to an AT&T Corp store for a manager override. It seems like AT&T is withholding the upgrade eligibility to force customers to go to their stores. SOOOO, we go to the nearest AT&T Corp store and they don't have the phones we want. SOOOOOO frustrating. We have wasted 10 hours so far and driving back and forth from western Wisconsin to the Twin Cities to try to get this stuff done that no one along the line is standing up and doing the right thing for the customers. I'm sick of settling for whatever they have available. It's like AT&T is driving folks to their stores and then trying to unload inventory that no one wants hoping we'll just settle for whatever phones they have available. I called the AT&T Customers Service and they couldn't help with anything. You'd think I'd be able to get to someone at AT&T who has the authority to make this right. We have receipts for payment at Best Buy but can't return our merchandise there. It makes no sense!!!! If I were Best Buy and AT&T Wireless or any reseller for that matter I'd seriously look into this issue as AT&T has figured out a way to drive your customer to their stores instead. By the way - I also asked the AT&T Corp store manager if they could hold the phones for us that we'd be willing to "Settle" for and they wouldn't. Great customer service - especially considering the safety and recall issues. You'd think they'd step up a little more.
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1 comment
Anonymous
#1251302

If att showed you were upgrade eligible, why didnt you order over the phone with them ***?

Review
#939834 Review #939834 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Pros
  • Them until they forced recall at their store
Cons
  • Being forced to their store from best buy
Reason of review
Poor customer service
Resolved

Update by user Oct 21, 2016

After speaking with the resolution department and getting nowhere, I filed a report with the BBB. I then received a call from someone from the Office of the President for AT&T who apologized but also said he could not do anything for me. BBB then considered the case...

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Review
#923045 Review #923045 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Cons
  • Misinformation
  • Failure to resolve issue
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

ATT in Ellwood City, Pennsylvania - AT&T hacked my upgrade date.

2.6
Details
First off, I have been a loyal AT&T customer since it was cellular 1, over 23 years. My phone was due for an upgrade 6/16, I received several alerts on my account telling me I was eligible starting in 5/16. I’ve been waiting since last July 2015, my phone was damaged but I couldn’t do anything until 6/16, my contract stated that’s when my upgrade was due. I went to my local AT&T store for my upgrade, I was told it was not eligible for an upgrade until 10/2/17, I asked how that was possible when I have been receiving alerts that I was eligible in June. I called customer service and talked with Patrick, he looked my account up and said I was eligible, but then on another screen he saw that it said 10/2/17, I was put on hold so he could investigate, after 31 minutes on hold I figured he was never coming back and I finally hung up. I called back later on Friday and spoke with Jordan, I told him what was going on and of course all he recited to me was what his screen said, I informed him how wrong he was, I was then sent to Vanessa at the escalation department, all I heard was one unacceptable excuse after another for over an hour, first she tried to tell me that I didn’t pay my bill since March, if that was the case my phone wouldn’t be working, then I was told I didn’t pay Junes bill, I told her 4 times I have the confirmation number but she ignored that fact, then she tried to tell me another number on my account took my upgrade, that is completely impossible and never happened, that number was upgraded in 10/15, my phone was still under contract and not eligible for an upgrade, so that scenario would be impossible considering my phones contract was only 1 yr and 4 months into a 2 year contract, I asked her repeatedly to look at the date I purchased my phone, it was June 2014, with a 2 year contract my upgrade would be 2016. The one thing every customer rep kept telling me was that I could take the upgrade on the other phone on my account , as I told all the reps, that phone needs upgraded, so if I take that phones upgrade I’m out of luck with the other phone for 2 years. After over an hour on the phone with Vanessa she informed my she could not override the system to change the date on my upgrade and that she could do nothing, that is total bull, you mean to tell me a billion dollar corp doesn’t have the technology to look up my contract, go back to May and look up the text alerts telling me I’m due for an upgrade? As I informed everyone, what you are forcing me to do is change phone service, and if I have to do that I’m moving all the phones to another carrier, and apparently non of the service reps care if I leave. I’m not asking for a free phone, I’m asking to have my upgrade date corrected so I can get a new phone. what I believe happened is someone inside ATT hijacked my account and changed the date for some odd reason.
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Review
#876601 Review #876601 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Cons
  • Customer serive
Reason of review
Poor customer service

ATT in Beaverton, Oregon - Extremely Frustrated

2.5
Details
After two years of loyalty to AT&T, I decided to upgrade my phones and spent over $2000 doing so. I bought a Galaxy S6+, an Iphone 6S+, a G2 watch, and a Galaxy Tab 4 and had all of them hooked up to a two year 6 gig plan. Unfortunately, when I got home I was not able to use either of my phones because the calls would drop or the person on the other line could not hear us or we could not hear them. After 8 calls to a very incapable customer service department with no resolution to this issue (and lots of frustration) I finally asked to talk to a manager. David offered me a product called a micro cell and assured me this would solve my calling problem. He then told me that the unfortunate part was it would take seven days to ship the micro cell to me. On the seventh day the product did not arrive so I called to see what the problem was. In this call, I was transferred three times, receiving worse customer service with each transfer. Finally I again asked for a manager. When I explained the situation to Sara, I was informed the micro cell had not been ordered, but she could do it for me and it could be delivered within two business days. This is the worst customer service I have every dealt with and they clearly do not care about their long time customers. I am cancelling my service and I will never use another AT&T product for the rest of my life.
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Review
#795719 Review #795719 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Pros
  • That i thought i was being taken care of
Cons
  • Att not lived upto promises
  • That being taken care of is a ruse
  • Terrible customer service
Reason of review
Poor customer service
Loss
$450
Tags
  • AT T poor excuse for service

ATT in Arlington, Virginia - Doesn't value long term customers

I have been an AT&T customer for over a decade. Always use far under the data that I pay for (the most feasible data plan is more than what I use, but the smaller plans aren't enough data), and pay my bill on time. I am eligible for an upgrade and am offered nothing except a full price phone. What's the point of an upgrade if you pay regular price for the phone?? Then, I cancel service during the first week of the billing cycle and the final bill is not prorated. Apparently it's part of their contract. As much unused data and service I have paid for over all these years, they can't give me $30 for service that I'm not using. They are thieves!
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Review
#728935 Review #728935 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Reason of review
Pricing issue
Loss
$33
Preferred solution
Full refund
2.0
Details
I am recovering from an accident and I went to upgrade my phone. I have always done the 2 year plan. So I did that again. Now today I was wondering why my monthly $25. discount went to $5. I found out that when I upgraded I should have gone to the monthly. Well...
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1 comment
Anonymous
#1115810

It got better. My house is located in a little low spot and we have to use an ATT booster.

So when I upgraded to a brand new Samsung 6, ATT also neglected to mention that they don't always work with this booster. After many months of aggravation. Sending the phone in for replacement (they sent me a rebuilt to replace the brand new one I paid for) this still didn't work. Txts don't work, photos don't send etc.

I spent days and days on the phone and was even told by one upper authority I should consider myself lucky that ATT was handling samsung warranty. They sold me the phone?? Finally I read blogs including art's own where it states clearly this is an ATT booster problem, not my phone. I told them I was going to start a class action as I clearly would have chosen the iPhone had I known this would be a problem.

Suddenly they let me reupgrade. My husband the head of our little company was supposed to also but since he wasn't here for that phone call, that promise has been reneged upon and he is using a phone that doesn't work all the time. I argued one bill and they discounted but they are charging full price for his phone that they have been aware won't function when he is here where his main office is??? I have been a customer of ATT since before cell phones but my many hundred dollars a month (5phones) maybe should be going to a company that wants to keep their promises.

At least the president of the company should have a phone that works.

They can't even be bothered following up those well over 40 phone hours to see if the customer is satisfied. Only contact came when I didn't pay the bill.

Review
#687914 Review #687914 is a subjective opinion of poster.
Service
Att Cell Phone Upgrade
Cons
  • Misleading information
  • Unscrupulous billing practices
Reason of review
always miscommunication that costs me, and this time it's way to much.
Loss
$500
Preferred solution
Price reduction