Mount Laurel, New Jersey
Not resolved

I renewed me plan for 1 year and upgraded to a samsung focus and after using for for a little over a week they changed my unlimited data plan to one of their new plans i have contacted them numerous times and they wont change it back i never gave them any permission to change my cell phone plan and i was not asked to change my plan when i purchased the phone they broke the contract when they changed my plan i never agreed to change my plan. now i am being charged 2 timed for data because i was on the family unlimited plan and i still have to keep that for my other phones.

this was all done at fathers day2011.

this month (december) i have received text message from att saying that one of my other phones is now a smart phone and they are going to change my plan so i called them and wanted to know what they were talking about that i didn't have another so called smart phone so they couldn't really explain they just said ok and than 2 weeks later i received a letter stating that my plan was going to be changed because i now hwve 2 smart phones and that i was teathering with this phone . So i called them again and told them that ithe phone number i was talking about was not a smart phone and they did not know what they were talking about, than they sent a text message to the 3rd phone on my plan saying it was a smart phone, so i had to call them again i hope that part of this problem is solved but can they just change your plan without ur permission and sell u something without telling you about this first ?

Product or Service Mentioned: Att Phone Plan.

Monetary Loss: $30.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ATT Reviews

  1. 1128 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews