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Concerning 2- 3 hours on phone today with AT&T for disconnected services: one of there representatives was supposed to give me a $95.00 credit back in February after being on the phone for over 2 hours, however she did not, so therefore when we paid our bill it was $88 short and they turned all my wireless devices off without notice. When I confronted AT&T about this I was transfered to about 7 different people that couldn't help me because they do not deal with "Combined Accts", not a U-Verse Acct or Home & Internet Acct or a Wireless Acct, it is a "Combined Acct".

When I finally got to talk to the "Right person" I was told that my credit was applied last month and that I still owed $88, however 35 minutes later the guy admitted that the credit was never applied and that he was applying it now, he also said it would take 24 hours for the credit to show up and it would take 2-4 hours to turn my wireless devices back on. I currently have 11 wireless devices, a home phone and DSL Highspeed Internet with AT&T, it's a really large acct about $600 a month and they turned my phones off over a mistake that they made and would not turn them back on for hours. I would suggest that anyone who has or is thinking about combining any accts to not do so, better yet do not get any AT&T services at all. I have had AT&T for over 20 years and if this is how they treat loyal customers I would hate to be a new one.

Communication and easy transfers is key in having a successful business, AT&T absolutely does not have this. I would never refer even my worst enemy to AT&T.

Thanks AT&T for nothing! Sincerely your loyal "Combined Acct" disgruntled customer of over 20 years

Reason of review: Problems with payment.

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