Manufacturer: Att Category: Customer Care Clear all filters (217 of 217 reviews match)
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Been a customer for 20 years.I have three phone and they put the insurance on the wrong phone. So for the first time in 20 years I dropped and damaged my phone I get the run around for 4 hours and they send me to a store 45 min from my house to pay $290 when I get...
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1.9
Product
Att Customer Care
I liked
  • Manager at local store was very kind and tried to help
I didn't like
  • Managers at home office could care less
  • Misinformation
#1050315
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what happened.I have had multiple issues with both my phone and my wife's phone since we joined this *** hole company a year ago. bottom line run from these greedy do nothing pigs. when I call to have them address my complaints they want to do "trouble shooting?...
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Att
Product
Att Customer Care
#1049532
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Called to have repair to one of my phone lines with no dial tone and associate was very helpful.When I asked about another repair I needed, all of a sudden Mr. JC was not so helpful and became snippy as he was telling me that they don't do those repairs. As I was...
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Att
Product
Att Customer Care
#1048004
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Att Customer Care Review

#1047636
1.0
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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Att Customer Care Review

#1036618
1.3
Sales rep makes false promises just to make you buy a new connection... then loyalty team comes in and says "we apologize for the wrong information " Pathetic and cheating business. If you guys can't keeep up your promise why do you even give them???
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Att Customer Care Review

#1001670
1.1
Switched to At&t expecting them to do as advertised and buy me out of my old sprint contract. Low and behold now after i switched now they r saying you pay the bill and we will eventually pay you back. At&t is a scam like all the others not caring about the customers. Hidden *** never told to you untill after the fact
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Att Customer Care Review

#983019
Terrible customer service on hold 15 mins just to ask simple question I pay over 200.00 a month time to go to someone who values my time finally got a rep alls I needed is to get user if for on line app on hold 10 mins more finally hung up
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we cancelled after being a good paying customer for years.our bill was always paid on time - cell, home phone, internet and tv. they send us a statement that shows a credit every month now for the last 3 months and refuse to send us the money they owe us. customer...
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Anonymous
Anonymous

they don't care about their customers at all !

1.0
Product
Att Customer Care
I didn't like
  • Billing and customer service
#1047153
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After reading reviews till I'm near "cross eyed", I must say I can't dispute not even one regarding AT&T!From the constantly increasing bill, the customer service attitude, a worthless voip phone that wont work when the lights are out, and 3 hard inquiries on my credit...
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1.8
Att
Product
Att Customer Care
I didn't like
  • Uverse phone service
#1045435
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I had four phone lines and Internet with att for over 10 years. They started making you have a data plan even if your and old person who doesn't use that. So I pulled two phone lines and went to another competitor. I went in today to ask about a new plan or no contract...
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1.4
Att
Product
Att Customer Care
#1043582
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Please sign my Petition on Change.org addressed to Randall Stephenson CEO for the need to change their horrible customer service. We are stronger in numbers and if you are just as fed up as I with the horrendous customer service you are receiving including, then please...
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Att
Product
Att Customer Care
#1037541
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Dragged my wife into a promotion and gave misleading information about devices they were offering in order to sign up for cell service. The sales person gave her false information about how much she would be charged for those devices. When she tried to cancel the...
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1.0
Att
Product
Att Customer Care
#1036896
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one year ago I connected at@t internet which was a promption for 25$. Last January the promotion was over and so I paid it for 52$for 2 months .last march I did call the at@t if it was any promotion available and they offer me higher speed which was 77$ but I was going...
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Att
Product
Att Customer Care
#1035971
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I have been dealing with them for over a year on disputed charges with uverse.I put my service on hold for 2 months because the lady said i could do that while trying another service. At the 2 months i paid what i owed. Low and behold they say i owe them another $123...
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1.0
Att
Product
Att Customer Care
#1033092
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