Manufacturer: Att Category: Customer Care Clear all filters (260 of 260 reviews match)
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This is the worst company i have ever dealt with.they installed my tv service in May and when they did the installer damaged my tv. it is now Sept and still they have done nothing but lie to me over and over for months. promises to call me back, to have a supervisor do...
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1.0
ATT
Product
Att Customer Care
#1100958
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Asked to have phone line disconnected almost 2 years ago and found out they have been billing me the entire time.The folks at the store said they were sorry but they couldn't disconnect so i called customer care (what a joke). They got it disconnected but even though...
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3.1
Product
Att Customer Care
#1100824
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We switched from US Cellular to AT&T because the US Cellular store left our town (and state) entirely.We didn't want to deal with problems strictly online or over the phone. We wanted to be able to walk in on a needed basis and talk to a person face to face. Since our...
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ATT
Product
Att Customer Care
#1100700
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ATT - No Service yet

#1102477
Text from ATT saying outage had been repaired--still no service Snellville Ga 30078-- Why tell a lie!!!
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ATT - Terrible service

#1086377
1.3
Details
Told service person would be there between 8-12. No show called and they said they would be there next day. Again no show. This happened for 3 days. Now they tell me they don't know when they can fix my issue (no phone service or internet) it has been two weeks without it already. What the heck is going on????
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Customer service
Diversity of Products or Services
Product or Service Quality
Reliability

ATT - Poor customer service

#1080277
Spoke with 39 people. No help every excuse. It is a scam
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ATT - No customer service

#1047636
1.0
Details
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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Advertised vs Delivered
Billing Practices
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We switched from Verizon to AT&T in early June 2017 and were told once we received our final bill from Verizon all we had to do was submit the documentation to AT&T at a particular address and we should hear from them within 6 weeks!HA HA HA!!! After about a month I...
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Anonymous
Compassion

People make mistakes. Have a little compassion. Pissed of people calling them all day treating them as if everthing wrong in life is their fault. I can see how mistakes are m...

1.3
ATT
Product
Att Customer Care
#1098874
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I am prepared to cut the line, but I do not want to interrupt my neighbors service. ATT is a joke, empty statements and absolutely no regard for peoples property. (FYI, I have the right to cut the line because it is a nonessential utility (i.e.: electric, gas, water,...
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1.0
ATT
Product
Att Customer Care
I didn't like
  • Being lied to when i know what arrangement dates i was told
  • Technicians who do not know to follow-up on possible issues
  • Multiple lies pertaining to removal of a cable over my property
#1096997
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I switched to Cox Communication on 5/10/17, but my phone line wasn't switched until May 15 due to regulatory guidelines which I didn't know about.I spoke to one of At&t representative on the same day while Cox technician was over at my house. At&t representative told...
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1.0
ATT
Product
Att Customer Care
I didn't like
  • All the lies
  • All the lies from customer service
#1096799
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WAITED 7 DAYS FOR DIAL TONE TO BE RESTORED ON LAND LINE .SPENT MANY WASTED HOURS DEALING WITH RECORDINGS AND PUSHING BUTTONS FROM 1-6, AND OVER AND OVER AGAIN. SPOKE WITH LIVE PERSON ON MONDAY 8-21 WHO SAID PHONE WILL BE RESTORED AS SOON AS POSSIBLE AND DID NOT KNOW...
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1.0
Product
Att Customer Care
#1090288
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We've been out of Internet, voice and wyfy for five days and no att rep has answers or time estimates or are even on same page as our neighborhood. (Much less in same country or even state) I never expected a communication company to have such poor systems where no rep...
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1.4
Product
Att Customer Care
#1087553
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I find it interesting that AT&T sells devices for communication but yet they themselves dont know how to communicate or pick up the phone to call someone.We have a service call in for a technician to come out between 1:00pm- 5:00pm. We called at 2:30 and at 4:40 to the...
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1.0
Product
Att Customer Care
#1083508
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This man said I do not have an account with ATT. He transferred me to a third man. He said he count hear me and to call back and hung up on me.... I called back spoke to a woman and she was VERY hard to understand and I could hardly hear her. She was able to help me,...
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Anonymous
Anonymous

August. Att is a rip off. I was charge for some thing I did not have I cancel my att and direct. Tv Back in April 20017 was charge for May an June. They sent me to a bil...

1.0
ATT
Product
Att Customer Care
I didn't like
  • Long waiting periods
  • Poor customer service they tell you what you want to hear only
#1083464
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