Manufacturer: Att Category: Customer Care Clear all filters (242 of 242 reviews match)
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TO AT&T You have our number published under AT&T .We get 4-5 calls a week asking for Accounting. Today we received a call from an Allen Wilson that wanted his bill put on an ACH - I called AT&T your rep SARAN - PLEASE CHECK THE RECORDED MESSAGES - as she would not help...
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1.0
Att
Product
Att Customer Care
#1079298
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I have been a loyal customer of AT&T for 10-plus years and have never dealt with any problems that couldn't be resolved easily and efficiently.I am inclined to post this review to thank them for actually caring about their customers and working hard to solve problems...
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4.9
Product
Att Customer Care
#1078820
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I was fully planning on switching over my service to ATT with intentions on buying a new phone and everything. I have worked in retail for over 10 years and this was the worst customer service I have ever received. Not sure why he even works there when he knows...
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Att
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Att Customer Care
#1077890
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Att - No customer service

#1047636
1.0
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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Att Customer Care Review

#1036618
1.3
Sales rep makes false promises just to make you buy a new connection... then loyalty team comes in and says "we apologize for the wrong information " Pathetic and cheating business. If you guys can't keeep up your promise why do you even give them???
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Att Customer Care Review

#1016879
1.0
Unable to speak with representative to switch phone plan. Automated voice says I will be transferred then puts me on hold until I hung up. It hung up on me when I asked to cancel my cell phone plan. Is this the new customer service?
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Att Customer Care Review

#1001670
1.1
Switched to At&t expecting them to do as advertised and buy me out of my old sprint contract. Low and behold now after i switched now they r saying you pay the bill and we will eventually pay you back. At&t is a scam like all the others not caring about the customers. Hidden *** never told to you untill after the fact
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I received my July 2017 AT&T u-verse bill, and it showed that I had not returned my equipment.I had returned it back in May and was told it had been received (by an AT&T representative). I then receive the July bill. I dispute the charges. I then get a phone call...
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1.3
Att
Product
Att Customer Care
I didn't like
  • Retaliation
  • Treated poorly
  • Quoted one price but billed for another
#1077118
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Internet wouldnt come up.Called them. Had to wait a while and went through a lengthy phone tree. Rep answered but didn't speak English well. I asked for a US rep. She said she would transfer but hung up on me. Called back went through same phone tree. Another person...
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1.2
Att
Product
Att Customer Care
#1076150
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I asked if there was an American representative I could talk with ? They kept transferring to another role over call back to the Philipines??? Att what is your real problem with customer service. And why do I the customer have to speak with customer service person who...
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Att
Product
Att Customer Care
I didn't like
  • Uninformed unwilling customer service
#1073818
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TWICE! Last time was with a supervisor who didn't even have the professionalism to call me back. (I never swore or raised my voice either.) On hold now for over 30 more minutes while I type this. Where is our Congress to hold these crooks accountable?!!? ATT...
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1.3
Product
Att Customer Care
I liked
  • Offer sounded great
I didn't like
  • Criminal billing practices
  • Customer service
  • Honesty with consumer
#1072577
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Talked to 3 people about charges that should not have been on my bill and they couldn't help me. Needless to say Im stuck paying charges that I shouldn't have and have *** poor internet service that always cuts out.Switching to a different service provider ASAP.
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Anonymous
Robert

Why as a ATT so dumb & inept?I have been an AT&T customer for 20 to 30 years. It appears that they have gotten so big after the breakup that they are unable to work together....

1.0
Att
Product
Att Customer Care
#1071167
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Today I had to talk with a representative from the Aon Retiree Health Exchange.The rep was condescending, impatient, rude, and possibly the most ill-informed individual alive. They make money selling health care (which is immoral to begin with - this should NOT be...
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Att
Product
Att Customer Care
#1070193
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I have called numerous numbers and been transferred at least 3 times to someone who cannot schedule a repair visit to my home even though I pay for that coverage!!I have spent over an hour on the phone trying to get assistance. When I try to report it on line, they...
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Anonymous
Anonymous

Call 18882882020 and go through automated system. Report as a "no dial tone". It will warm you about charges if it turns out to be inside but you can verify that at your pho...

1.0
Att
Product
Att Customer Care
#1068536
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