Manufacturer: Att Category: Customer Care Clear all filters (132 of 132 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Just tried to contact customercare@att.com, and it does not go through.Good tactic, let it look like they are actually interested in your problem but can't get through. Also, the chat line has been busy for 2 days. Lots of unhappy people?? Although I have sent a message and also posted on this site, nothing has been received from AT&T. Not very good customer service. I have also been contacted by other users of AT&T and although they purchased...
Read more
1.3
Att
I didn't like
  • Lack of concern
#999682
I am sooo mad!My mom is on a fixed income and AT&T is so expensive for an emergency line. They said I could apply to California Lifeline, which I did immediately. In the meantime I got a $148.00 bill! When I called to say the Lifeline hadn't come through, they said too bad, you owe that much it we'll disconnect!Now that lifeline approved, the phone is disconnected and now I have to f---ing start all over again with a new application and...
Read more
Att
#996688
This company is a JOKE!I run a small business if I conducted consumer service like At&t and Direct TV I would be out of business. After spending a combined 8 hours on the phone with various folks, they scheduled my install for my 2nd home/vacation home from sat 8-12. No one came no one called, at 3pm sat i called to check and they told me it was rescheduled for sun from 8-12. Another morning of waiting as well as missing church. Long story short...
Read more
1.2
Att
#995514

Att Customer Care Review

#1001670
1.1
Switched to At&t expecting them to do as advertised and buy me out of my old sprint contract. Low and behold now after i switched now they r saying you pay the bill and we will eventually pay you back. At&t is a scam like all the others not caring about the customers. Hidden *** never told to you untill after the fact
Comment
Show

Att Customer Care Review

#983019
Terrible customer service on hold 15 mins just to ask simple question I pay over 200.00 a month time to go to someone who values my time finally got a rep alls I needed is to get user if for on line app on hold 10 mins more finally hung up
Comment
Show

Att Customer Care Review

#947724
1.0
AT&T Cellular Services, not good customer service, charges a client for another phone, when all you needed was software upgrade from vendor tech.
Comment
Show

Att Customer Care Review

#947467
1.0
Literally the worst company ever. They promise one price when you sign up and then blast you with fees for everything. The worst customer service ive ever delt with. I cannot wait till February when i can free myself from this company and get a new internet provider.
Comment
Show
Well Well how I HATE at&t , horrible costume service one horrible than another one , she yelled at me and overtalking like crazy I couldn't talk , can you help me ?The answer was I dunno why your bill been charge I know it's charge ? Really thank you for telling me it's charge let me hang up and call you back and complain about what you just said .... it's a JOKE , and she was saying it's look like , like they are reading a script be...
Read more
Anonymous

Anonymous It only gets worse. Watch your account, they will add services, bill you, then try to cancel. They become real dumb. My bill changed every month, they said the promotion expir...

1.0
Att
#994169
I was an AT&T customer for about ten (10) years.I suffered through every call to Customer Service while they tried and tried to bundle my services. These calls or online chats always lasted 30 to 45 minutes of my valuable time. They wanted to trap me into a home phone (always told them no, I don't need it) and/or a TV package (on my budget, I'm an antenna TV watcher only). All I ever needed was cell service and internet. Now I live in an...
Read more
2.1
#993373
We had Directv installed in July of 2016.At that time we was told that we would be in a lock in price. Now we have to call every month to deal with some sort of billing error. Our bill has never been right and it usually takes at least 2-3 hours for them to get the bill straight. They usually start by saying it's a late fee but have never been late on a payment since it comes out of the bank directly to them. This is a never ending problem and...
Read more
1.0
Att
#991519
To put a very very long story in a nut she'll cause I don't have the time to write a book and ironically I'm on hold AGAIN from att, this time so far its been 1 hour and 14 mins. I have tried to get our service changed from our old address to our new address, not only did they terminate our service 5 days early ( my business line btw, so I lost potential work) now they have promised 4 different occasions to come out to our new house and hook up...
Read more
1.0
Att
#990744
Cannot email customers. You are a tech company, use technology. Why do I have to start every conversation over. On phone with retention group, she is trying to get issue resolved with another rep and is frustrated herself. ATT customer reps do not listen to people. I dread having to call you people. Nobody gives you the same answer!! Can't talk to same person!!! Whoever is responsible for setting up how customer service is organized should be...
Read more
1.0
Att
#990485
How in the *** does at&t stay in business??Years with their *** and now I have had it! Absolutely the worst ever live person customer service (if you have the patience to wait for one to answer). Many of them are not understandable! If you get cut off they wil NEVER call you back you have to call and get back in *** and begin at ground zero. Had one the other day who promised to call me back in ten minutes---STILL Waiting. Also, worst web site...
Read more
Att
#989435
1st time I called on hold for 45mins and then hung up..I called again, and I've been on hold another 30 mins... and still waiting.... I want to buy a new service, but apparently that's not important to this company.... So What is a reasonable wait time?????? 3 hrs? 4 hrs? oh, and I can't submit this unless I have 100 words. so here goes ... da da dada da da da da da da da da da (let me know when I f'ing close) da dada da dad a da da da da da ada...
Read more
Att
#987683