Product: Att Customer Care Clear all filters (406 of 406 reviews match)
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ATT in Houston, Texas - Worst service EVER

2.1
Details
I tried to transfer my service on-line and after 30 minutes of errors, I call ATT. My call was dropped twice before I actually spoke with someone. He tried to transfer my account for me - and received the same errors. He said he would have to cancel my service but offered to transfer me to another team to see if they had options. The lady was laughing from the moment she picked up the phone and was zero help. Worst service ever. I asked for a transcript of the call and was told I had to go online to get. Worst experience - wasted over an hour of my time.
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Review
#1644616 Review #1644616 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
1.0
Details

Update by user Sep 25

We dropped AT&T Wireless and went with a competitor.

Update by user Aug 28

No contact from AT&T yet.

Original review posted by user Aug 26

On 8/22 our UVerse DVR stopped working. All recordings are gone, and we're now also missing several channels on our other TVs. We spent an hour with their customer "service" who finally decided that our DVR has stopped working!! They said a new one would be shipped on...
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Review
#1635601 Review #1635601 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Terrible communication
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Service
1.0
Details
This is the worst company now and I will never use them again. Just one instance I will tell which is when I pulled all four services from them. I called on the 18th of the month which is the last day on my billing cycle to ask if I could wait a day to connect my new...
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Review
#1601663 Review #1601663 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service

ATT in Mobile, Alabama - Inept. Customer Svc.

1.0
Details
This company is as corrupt as it is large. Employees in cust svc do not have xero knowledge of what they speak. Worst service I have EVER experienced.
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Review
#1589636 Review #1589636 is a subjective opinion of poster.
Service
Att Customer Care
4.0
Details
One is lighting hit a bank in Indiana which Att uses. I was told that they charged him a lay fee and cut his system off spent two days 2 -3 hours each day to get his television back on he waiting for his contract to end and will change to another provider. Have one...
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Review
#1565480 Review #1565480 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Service manage respond
  • Directv
Reason of review
Poor customer service
Tags
  • Att Quality Control

Att customer service, Diriectv

Security questions are all unrecognizable. Being billed two months when I set up automatic billing after this happened before and here we are again. Website is the worst I've ever experienced. I'm 75 years old and this is without a doubt senior abuse. Will change providers ONLY because of customer service and the worst designed website I have ever seen.
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Review
#1534022 Review #1534022 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

ATT - Canceling A New Order

1.9
Details
I have called AT&T to cancel an order just placed last week I spoke with a human being yesterday morning I am still getting messages about the install After researching Uverse I do not want it; I don’t want to make any changes I have changed my mind and do not want to switch the Internet Cable or Landline I told the rep this yesterday Why is AT&T making it difficult I don’t want Direct TV I want to cancel the order I placed I don’t want more sales pitches I want to cancel just the new order placed last week please
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Review
#1530764 Review #1530764 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Return, Exchange or Cancellation Policy

ATT in Mckinney, Texas - They have no customer service and especially their rewards center.

I have held the phone for 1.5 hrs. The dis not pap me my fill rewards Billing also sucks and I think it is outsourced. big big mess *** ***
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Review
#1526530 Review #1526530 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Poor customer service
AT&T -(was DirecTV) They said they had to replace my boxes (2) or i will loose my channels. I asked if there was a charge to do this - they said no. I asked if there was a charge for the equipment - they said no. i asked if there was a charged was a charge down the...
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Review
#1514576 Review #1514576 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Problems with payment
Loss
$50
Preferred solution
Full refund
At&T came into my senior housing project and put in hundreds of flags and brought in a trenching Device WITHOUT NOTICE OUT AUTHORIZATION.
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1 comment
Anonymous
#1672949

They don’t need permission buddy!! Sorry but they qualify as a PUBLIC UTILITY!

This gives them the right. Just because you don’t understand how things work any more doesn’t make them bad.

I’m sure you can use the internet to explain how public utilities work is done and what rights you do and don’t have. Durpa

Review
#1513968 Review #1513968 is a subjective opinion of poster.
Service
Att Customer Care