Not resolved

I am having a huge issue . They sent me a phone I could not activate .

So new phone sent out . I returned the phone , received April 19 yet still charged me for not returning . All we have gotten is out sourced call centers and run around . They lie I mean bold face lie .

Told me would be fixed This past Friday then not fixed then today by five still a grand in my bill . I have the email they sent too that my phone received . People need to be fired how bad this has been . I say do not use att .

When a problem happens they refuse to fix it even with proof . They just lie and lie . It is crazy . Seems we all may need to hit our local newspapers and fcc because they refuse to help .

Now the issue is we could loose service due to their error .

My kid is out applying for positions and now due to incompetence I have to worry over this . I have all proof they just reuse to credit it back .

Product or Service Mentioned: Att Cell Phone Replacement.

Reason of review: Order processing issue.

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