I am an ATT customer from last years, and recently I renewed my contract with ATT by taking a new phone Nokia Lumia.
Since first day I started having Echo issues with new phone , the other person with whom I am speakig they hear a lot of echo.
So to resolve issue , I called up ATT Customer Servoice and they send me to Metuchen,NJ Device support center.
At Metuchen, NJ I met their representative "Tyshan" , who was most rude lady I have ever met in world. and most surprising was her Knowledge...She didnt have any knowledge about some of Technicaal Question which I asked her..and she asked me to stop asking Question ..Is this what is expected from a Company representative..I am paying all my dues on time...and when I have some concerns regarding a device ..how can you stop me from asking Questions...She was saying I should not ask a Question..just tell the problem and mind my own Business...
Well at the end..she didnt even bother to Troubleshoot my phone...and very rudly asked me to go away from there..when I asked her to tell me her name..she was not ready to disclose that...there was 1 guy who was sitting beside her told me her name..
and at the end ..she told me She don't care if I complain to ATT ...because she is at a Supervisor prosition..No 1 in ATT will bother to say anything to her...
This has really socked..atleast I dont expect such things..from a Sr level Customer Service Representative..from a brand like ATT.
Product or Service Mentioned: Att Customer Care.
Monetary Loss: $500.