I had been an ATT customer for over years. When we recented moved, I called to tranfer and even asked about adding internet and cable service.
Well I received conflicting info every time I called. Even to reach a human being to answer a question could take up to 30 min on hold. One time, just as a reached they accidentally disconnected me and I had to start again. Then I wanted to cancel the order (before it was even activated).
It was next to impossible to do. I sent email to cancel which was ignored. Then I called customer service (after being on hold for 20 min). They said I had to call another number, (which was disconnected).
I finally demanded to speak to a supervisor (another long call). SHe said everything was fixed and I thought it was over. But no, I continue to get bills for service I had cancelled before it was activicated.
They now claim I am still responsible for activation fees (for service I never had). I would like to file a consumer protection complaint.
Product or Service Mentioned: Att Internet Service.
Monetary Loss: $121.