Manufacturer: Att Category: Installation Clear all filters (101 of 101 reviews match)
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I am a professional in the customer service industry and have been for 15 years.This is the worst customer service experience I have ever seen or experienced. My husband and I moved to an area that unfortunately for us, AT&T is the only internet service for our area....
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1.0
ATT Leicester, North Carolina
Product
Att Installation
#1083538
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We just moved into a new house and thought we would try att uverse since you can now get internet and security with them as well. NIGHTMARE! Spent 3 hours on the phone talking to somebody who "set up" our account. Got confirmation email so we thought it was good to go.
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Anonymous
Smitski

My sympathy.But if this is "hands down the absolute worst" ... you haven't lived very long ....

1.0
ATT
Product
Att Installation
#1073947
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Beware of deceptive fast talking installers who will say one thing and never back their promises!A camera was installed at my residence with promise of being replaced with and updated version only to be left as is because their supervisor said it was working and could...
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1.2
Product
Att Installation
I liked
  • Telephone service
I didn't like
  • Not following thru on
  • Not treating customers fairly
  • Refund practices
#935132
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Att Installation Review

#1012517
2.0
Details
First bill arrived with $99. Charge for Free installation.
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Att Installation Review

#747258
Had an AT&T crew show up at 34th and Clinton in Berwynn they knock over my planter Kick all of my plants in the way that I planted on the corner it *** me off that they didn't come knock on my door to tell me they just destroyed my corner and then laugh about it I got it all on video How they just trample over everything there that I planted
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Att Installation Review

#648990
I called Att to connect service.they gave me a date of 6-4 - 15 between 2 &4 tech came told me he had a different address would get new ticket be here next no show called back got big apology gave me $50 credit set date 6-11-15. No show called back still got wrong address no record of $50 credit and give me new date . Pissed missed two day work waiting Mike Walker 3645 Canyonland Dr 70814
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Att Installation Review

#648486
1.8
Details
THEY HAVE RESCHEDULED MY INSTALLATION OVER 5 TIMES IN ONE WEEK. NEVER SHOWING UP CALLING OR ANYTHING. ANDROID I JUST TRYING TO GET IT TRANSFERED
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We set up an appointment a week ago (july 23rd) for that saturday to have them come out and reinstall our service in our new home.Called twice to confirm and they stated the same date. Saturday (July 30th) rolls around and the technician scheduled was nowhere to be...
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2.3
Product
Att Installation
#892806
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today, ATT personnel dug up in my yard with a small bulldozer. I told them that there was a sprinkling system in place, but they did a terrible job of digging, ruining the sod in the lawn, and they left even though I was available to check the system while they were...
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1.9
Product
Att Installation
I didn't like
  • Very poor customer service and availability
#853731
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8 days of being lied to by AT&T now, and no end in sight. They were supposed to install our UVerse internet on 3/26, and AFAIK, have only been here once, as scheduled. The first person blew off the appointment, saying we weren't home, when we were. Later that day, the...
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2.0
ATT Oak Cliff Place, Texas
Product
Att Installation
#822400
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Horrible service, your placed on hold forever, no one seems to know what the problem is and the tech even complained about their own company. Training is an issue, and billing is horrible. I am dropping service! 3days with no service because they screwed up and I had...
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1.0
Product
Att Installation
I didn't like
  • Poor costumer service
  • How dishonest they are
  • Incessent hold times
#806129
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AT&T techs came to my home on Friday, February 12, 2016 to install Uverse; one tech worked inside and one outside. All they had left was to connect the cable through the conduit directly across the street and activate which they said would take another 20 minutes;...
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1.0
Product
Att Installation
I liked
  • Will def not recommend based on your customer service
#800056
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I have been a customer with AT&T for 30+ years and I’m disgusted by what has happened. My iPhone wasn’t staying charged and I was going to be traveling for almost a week, which obviously made me very nervous. I stopped at the AT&T store, located at 3314 University...
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1.0
Product
Att Installation
#772489
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A couple of months ago, I went to AT&T as I was thinking about going back to AT&T regarding my wireless phone. I had them previously and I was always happy with them. I saw that they were now involved with DirectTV so I inquired about it. The gentleman told me that...
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Anonymous
Anonymous

This has not been resolved.

1.2
Product
Att Installation
I liked
  • Quite disappointing
I didn't like
  • Very rude and careless
  • Incompetency and training of customer service staff
  • Deceptiv
#772410
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