Product: Att Internet Service Clear all filters (649 of 649 reviews match)
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ATT SCREWS Consumer AGAIN!!

1.0
Details
ATT's moving consumer to "CURRENTLY" UNWANTED & LOUSY !! First of all the BEGIN ATT page allowed consumers to customize with options, NOT AVAILABLE on CURRENTLY. Another NO OPTIONS FOR CUSTOMERS who are stuck with ATT phone svs because they have also SCREWED UP OUR PHONE SERVICE , AFTER MULTIPLE ATTEMPTS to CORRECT. To add to aggravation ATT will ONLY refund us by BILLING CREDITS. We've already switched Internet to XFINITY COMCAST as result of ATT LACK OF CUSTOMER SVS!!!.
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Review
#1660591 Review #1660591 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality

ATT in Los Angeles, California - INTERNET

1.0
Details
INTERNET.... I would do better with a tin can and some string! Constantly drops wifi signal and I mean constantly! I have to reboot internet and the computer... They also charge way too much money! Apparently I am putting some Shareholders child through college! I will be getting rid of them and will be signing up with another internet service.. I also dodged a bullet.. I was thinking about getting Universal.. and see that they are having issues with missing channels and nobody is helping out consumers.
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Review
#1594995 Review #1594995 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality

ATT - Billed for Wi-Fi equipment after being assured it was free of charge.

Called directv on 04/17/19 to cancel. Loyalty dept. offered great deal on equip. upgrade & wifi bundle. Cust. service told me all equipment and installation would be free. After tech. installed cables, router, etc. he went to vehicle came back with 2 small boxes. Told me I needed them for better wifi coverage. I asked him how much cost he said none. No bill until more than 7 wks. later ( am sending att bill for late fee). Charge on bill of $105.98 for wifi extenders. Called cust. service twice ,complete waste of time. Transfered to loyalty dept. once, he hung up on me! I will absolutely never pay this charge. Customer (directv) since 2000
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Review
#1560266 Review #1560266 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Pricing issue

ATT in Bloomingdale, Illinois - Billing and customer service problem.

I cancelled by Direct Tv and kept internet. I got billed for 1 month for Tv service I did not have. I made several attempts to correct bill and they have just transferred me from person to person and have not corrected bill. I have been overcharged and they are unwilling to help me.
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Review
#1528364 Review #1528364 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Poor customer service
Loss
$208
Preferred solution
Full refund
1.0
Details
This is a letter of Complaint to AT&T and Direct TV My Wife and I asked Direct TV to install Wi-Fi that would be able to produce upload speed to run the security cameras installed in our home. They told me that they use Century Link Co. for all Wi-Fi services, which...
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Review
#1526335 Review #1526335 is a subjective opinion of poster.
Service
Att Internet Service
Cons
  • Inefficient
  • Long waiting periods
  • Att direct tv false advertisement overcharges cannot sue
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Bad Service At Att

ATT - Does AT&T actually provide access to the internet?

1.0
Details
AT&T has implemented a cap in my area. No new DSL customers are being accepted. They also aren't providing u-verse. This is ridiculous. They are the only ISP in my area. I would be happy with 1 Mbps down. Currently, I have nothing. Their lines are in my yard, but they won't give me access. They receive federal funds to provide access to rural customers. It seems like they put that money towards implementing U-Verse for the people that already had DSL. According to some of my neighbors, they have been waiting years for AT&T to provide DSL down our road. When I go online and look up information about other people waiting on DSL from AT&T, it becomes clear. I am extremely disappointed in AT&T and the FCC for letting this happen.
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Review
#1521346 Review #1521346 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality

ATT internet commercial disturbs me

I find the ATT commercial in which the parents won't let their teenage son go to visit a friend, to play video games, very disturbing. They make it sound like your choice of internet service is a serious social issue. The parents' reaction makes it seem like they are discussing a moral issue, or maybe even some prejudice that they are inflicting on their son. At the least, it sounds snobby, as though using cable instead of ATT internet means the friend's parents have something mentally wrong with them.
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Review
#1468350 Review #1468350 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
commercial in bad taste
Preferred solution
better commercials
2.7
Details
I returned a bad gateway in October 2018. Today for the 3rd time since then AT&T interrupted my internet service claiming they didn't receive it. Last month I had given them the tracking number from UPS. They told me it was from May. I believed them because I had...
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1 comment
Anonymous
#1633063

That's what they are good at, giving you the run around until you have spent Hours on the phone and you give up!

Review
#1449562 Review #1449562 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Problems with payment
1.8
Details
This our second internet outage in a month. My wife works from home and it takes days to get service technicians to come out. Worst of all there are no Americans working their customer service. They're all in india, Pakistan, the Philippines or Mexico. The first time...
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Review
#1423140 Review #1423140 is a subjective opinion of poster.
Service
Att Internet Service

ATT s u c k s behind S U C K S

Wish I had never gotten it.. Wasted my money on products and services .. Reception BEYOND sucks it' DOUBLE sucks and they really do slow your internet down to an absolute stand still .. Don't believe it when they say unlimited and don't believe their coverage maps .. It's all lies and they won't fix it and even worse they don't care !
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Review
#1412438 Review #1412438 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality
Loss
$1000
Preferred solution
Deliver product or service ordered