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Not what expected | ATT

1.3
Details
Months of poor internet signal, no techs or customer service people able to resolve problems. if cancel service will charge you regardless, collect in advance for a full month, no refunds or pro-rating not very ethical, no good business practice. Do not appreciate old good customers. A giant going down for lack of good service and high rates and tricky billings.
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Review
#1745612 Review #1745612 is a subjective opinion of poster.
Service
Att Internet Service
Cons
  • Nothing was resolved
  • Bad attitude
  • Not reliable
Reason of review
Poor customer service
Loss
$111
Preferred solution
Full refund
Tags
  • At t Mobility Fraudulent Billing
1.0
Details

Update by user Jan 13

att did it again, about three years I was being overcharged for internet service{I had a letter from ATT giving me a promotional rate for 6 months) and when I called I got transferred to two "supervisors" and told that they were going to take care of it, after three...

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Review
#1729211 Review #1729211 is a subjective opinion of poster.
Service
Att Internet Service
Cons
  • Bad service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Non existent | ATT

Tomorrow I’ll be calling the Michigan Better Business bureau on AT&T. I had a verbal contract with them to pay only 20 dollars for internet with my tv package for a one year contract and a couple weeks later they hiked my internet to 30 dollars! I have a feeling that if I decided to break our contract they would still expect the fee associated with that!! So why can they break the agreement? I’m going to plaster there name everywhere as this is illegal. Reginaschreck@yahoo.com
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Review
#1717203 Review #1717203 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Pricing issue

ATT SCREWS Consumer AGAIN!!

1.0
Details
ATT's moving consumer to "CURRENTLY" UNWANTED & LOUSY !! First of all the BEGIN ATT page allowed consumers to customize with options, NOT AVAILABLE on CURRENTLY. Another NO OPTIONS FOR CUSTOMERS who are stuck with ATT phone svs because they have also SCREWED UP OUR PHONE SERVICE , AFTER MULTIPLE ATTEMPTS to CORRECT. To add to aggravation ATT will ONLY refund us by BILLING CREDITS. We've already switched Internet to XFINITY COMCAST as result of ATT LACK OF CUSTOMER SVS!!!.
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Review
#1660591 Review #1660591 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality
1.0
Details
AT&T deserves zero stars!!! My internet has been slow and not working for a few weeks so I made an appt for a tech to come out and fix it. They were supposed to be here between 10 am and 12 pm. After 1 pm and still no tech I called customer service and they said he was...
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1 comment
cary w
#1741534

i have to reboot my boxes about one a week it sucks

Review
#1630422 Review #1630422 is a subjective opinion of poster.
Service
Att Internet Service
Cons
  • No manangement intervention
  • Unprofessional
  • Worst customer service
Reason of review
Poor customer service
Loss
$96
Preferred solution
Price reduction
Tags
  • AT T poor excuse for service

INTERNET | ATT in Los Angeles, California

1.0
Details
INTERNET.... I would do better with a tin can and some string! Constantly drops wifi signal and I mean constantly! I have to reboot internet and the computer... They also charge way too much money! Apparently I am putting some Shareholders child through college! I will be getting rid of them and will be signing up with another internet service.. I also dodged a bullet.. I was thinking about getting Universal.. and see that they are having issues with missing channels and nobody is helping out consumers.
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Review
#1594995 Review #1594995 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality

Billed for Wi-Fi equipment after being assured it was free of charge. | ATT

Called directv on 04/17/19 to cancel. Loyalty dept. offered great deal on equip. upgrade & wifi bundle. Cust. service told me all equipment and installation would be free. After tech. installed cables, router, etc. he went to vehicle came back with 2 small boxes. Told me I needed them for better wifi coverage. I asked him how much cost he said none. No bill until more than 7 wks. later ( am sending att bill for late fee). Charge on bill of $105.98 for wifi extenders. Called cust. service twice ,complete waste of time. Transfered to loyalty dept. once, he hung up on me! I will absolutely never pay this charge. Customer (directv) since 2000
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Review
#1560266 Review #1560266 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Pricing issue

Billing and customer service problem. | ATT in Bloomingdale, Illinois

I cancelled by Direct Tv and kept internet. I got billed for 1 month for Tv service I did not have. I made several attempts to correct bill and they have just transferred me from person to person and have not corrected bill. I have been overcharged and they are unwilling to help me.
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Review
#1528364 Review #1528364 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Poor customer service
Loss
$208
Preferred solution
Full refund
1.0
Details
This is a letter of Complaint to AT&T and Direct TV My Wife and I asked Direct TV to install Wi-Fi that would be able to produce upload speed to run the security cameras installed in our home. They told me that they use Century Link Co. for all Wi-Fi services, which...
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Review
#1526335 Review #1526335 is a subjective opinion of poster.
Service
Att Internet Service
Cons
  • Long waiting periods
  • Inefficient
  • Att direct tv false advertisement overcharges cannot sue
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Bad Service At Att

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Does AT&T actually provide access to the internet? | ATT

1.0
Details
AT&T has implemented a cap in my area. No new DSL customers are being accepted. They also aren't providing u-verse. This is ridiculous. They are the only ISP in my area. I would be happy with 1 Mbps down. Currently, I have nothing. Their lines are in my yard, but they won't give me access. They receive federal funds to provide access to rural customers. It seems like they put that money towards implementing U-Verse for the people that already had DSL. According to some of my neighbors, they have been waiting years for AT&T to provide DSL down our road. When I go online and look up information about other people waiting on DSL from AT&T, it becomes clear. I am extremely disappointed in AT&T and the FCC for letting this happen.
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Review
#1521346 Review #1521346 is a subjective opinion of poster.
Service
Att Internet Service
Reason of review
Bad quality