Manufacturer: Att Category: Internet Services Clear all filters (30 of 30 reviews match)
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I was getting a discount from ATT for internet service, due to age and disability. I paid the same for nine month's and suddenly my bill doubled!! I called customer service (Ha!) and told the person what happened and he said he could straighten this out. It seems that I was on a promotion and it ended. No notice, no email, and no call. So, as I listened he explained what happened. I said that on the back of every bill from ATT it says in very...
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Anonymous

Anonymous Yes, on the back of the bill it does say call this number. Does it also say "You will get a discount for life." Um, no. Waahhhhh.

1.5
#1003103
The bill is doubled then what was quoted, most of the time I have no internet.The 5 different techs promise me they will get my internet working. The visa gift card never came. Calling and trouble shooting never works because it's an outside engineering problem. Today 2 weeks after I was promised internet a nice tech explained "my ticket was floating around" but promised me I would have internet tonight. But didn't happen!!! The nice man did...
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1.0
Att
#1001847
These are by far the biggest crooks ive ever seen.Suppose to have 4g internet speed. Almost all month long my internet speed was 1g at best. Called technical support several times. Always the same story. We have it fixed you wont have to call again. Right. Also they stopped my phone service 1 day early. I have the proof. Ok AT&T. Just called my debit card company. I get one free charge back. That means you dont get to dispute the transactions....
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1.0
Att
#999414

Att Internet Service Review

#898408
1.1
Two days without service there are no modem in the state of Florida they had to go to China to find one, could not even go China to get it, AT&T won't let me go thinking of Comcast
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Att Internet Service Review

#897877
1.4
After 3 years of "good" service with AT&T wireless, during the past couple months I cannot seem to be able to hold a single call or access email / data at all. I live in NJ and travel locally and to NYC. It has come to the point of moving to another wireless provider as this is driving all of us insane!
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Att Internet Service Review

#844512
1.0
AT&T internet is going by data usuage. I SIGNED a year contracted and they are not giving unlimited usuage!! This is 2016 no one has cable its called live streaming! This is unfair to fixed incomes to raise and put allowance on what we use monthly,but we live in free world???
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Traveling In St Marten: IPhone: cingular off, carrier off, free wifi.Got charge for text messages. What exactly did AT&T do to be allowed to charge for these? Checked to see if they had a plan to cover: they have, what they call an awesome deal: $10 a day!!! WOW what a bargain. Called company and even though it was going through the wifi internet there is a charge, really!! But they said we don't get charged for data usage. Sure, no money there....
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3.1
Att
I didn't like
  • Poor explanation of charges
#999298
I ordered Direct TV thinking I was going with Direct TV.They also gave me a quote that was very wonderful at the time. After giving them a heads up on the quote I was told that in order to get the internet I would have to call AT&T. Very confused at the time I did this. I was promised everything under the stars and installed there dish. Upon doing so I started receiving bills from Direct TV and also AT&T. It was costing me way over the amount...
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Att
#999220
I made my 1st complaint month ago then phone calls have started to come from them ,talked ,talked and talked again and again whenever I got called, told my story from its beginning to the end every each of them but all are insisted not to understand even and instead of giving for what ever I was promised for they have been offered different kind of awkward -un-related offers than the one I was offered over the phone by one of their oversea...
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Anonymous

Anonymous It only gets worse. Watch your account, they will add services, bill you, then try to cancel. They become real dumb.

1.0
Att
#994685
AT&T Internet and phone service working sporadically.I lost reliable service since the middle of December 2016. After 5 different technicians were sent to my house they all had the same conclusion i.e., wires on the outside of the house needed to be changed. All techs said they would put in a work order that never materialized. Got a hold of a support supervisor who promised he would resolve my problems. The supervisor would do a follow up, he...
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Att
#989641
Decided last minute not to get service with AT&T as I was lied to not once, twice but three times by sales reps about speed and ability to get Netflix.After talking to neighbors they informed me that service to this area sucked, and not to get it, unfortunately this was the day of install and was unable to contact to cancel. When installer arrived I informed him of my change of heart, he was OK with it and went away. I contacted AT&T and told...
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Att
#976668

had to buy a new modem back in october three week s later received a letter from them tha I was to received a special rate of 22.00dls p/m , instead all I got was 54.00 p/m , kept calling and all I heard was don't worry I will fix it yust send the difference , I then received an e-mail that I was short on my payment , got online to talk to some one , first one guy, then a specialist, she asked me my Phone # I then got a call from a "supervisor...
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1.0
Att
I didn't like
  • Dishonest salesman
  • Made me feel like a fool
#974696
I received multiple mail advertisements from AT&T right after my move to my new house.I went with a company named Source One because I believed the small companies provided better service. The service was outstanding at Source One but because I live in rural area, the signal was not great. I finally gave in a ordered Direct TV and Internet through AT&T thinking at least a big company would have better connectivity. Boy was I wrong. Their...
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1.9
Att
I didn't like
  • Unwilling to help issue
  • Condecension of the support staff
  • Customer support sucks
#953019