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Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

I have had ATT for phone, internet and Uverse for several years--no other choice. I have had NOTHING but problems from day 1.

They lie about their promotions, and have outdated products that regularly need replacing. It is nearly impossible to actually speak to a live person. Their chat line is terrible and I often get disconnected. The final straw was today.

I was trying to pay my bill with their app, which wasn't working. I couldn't access my account info to pay online, because it's stored in their app. I had to call the billing number and wait on hold for 10 minutes before I got an agent. I explained what happened and that I was trying to pay my bill.

The agent let me know that he could process my payment, for a $5 convenience fee. Needless to say, I let him have it and told him that I refused to pay he fee.

He immediately agreed to waive it, and was very helpful, but this is just another example of how ridiculous ATT is. If you have any other options, do NOT use ATT.

Product or Service Mentioned: Att Bundle.

Reason of review: Bad quality.

Monetary Loss: $200.

Preferred solution: Price reduction.

I didn't like: Misinformation, Att and a dishonest company.

Company wrote 0 private or public responses to the review from Sep 17.
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