Manufacturer: Att Category: Phone Services Clear all filters (33 of 33 reviews match)
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I have a Lumia 950XL dual sim phone (unlocked, USA) with one personal AT&T sim and one work provided AT&T sim.Up until today the phone has worked with both sims. I could receive texts or phone calls through either number without having to do anything. The phone was purchased new from Microsoft in January 2016 and has worked fine since then, till today January 2nd 2017. Now only one sim card is connected to the network at a time. After extensive...
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Anonymous

Anonymous I had the same problem. They stopped the gsm service which my phone sim 2 was running on. Spent 16 hours and 4 nights with their tech support and they never did figure out t...

Anonymous

Anonymous Update, as of this morning. AT&T has killed off the 2g towers. In order for my phone to work there has to be a 2g tower for the non LTE connected phone to use. This is the sou...

Att Mobile Phone Service Review
I chatted with ATt support an Charmaine said she is from Directv and that their system is down. She could not help me. I call into support the first time to the international number and he is from India. I had a 4 minute wait time. He did I used 312mb when my counter says 297. I call again to speak with a manager and wait an additional 14 minutes and never spoke to a manager. The second guy on the phone was not honest with getting me a manager,...
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Anonymous

Anonymous My bill is $246!

When I first asked how long it would take to change over my phone to AT&T from another carrier I was told 10 minutes, so I agreed to do it.4 days later I was able to use my phone. I could call out but not receive anything. Then they talked me into getting this tablet that can be used as a phone for only $0.99 and $10 a month. Well the thing is a phone with a $45 activation fee that they did not disclose to me. Then the DirecTV Now is ***. They...
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I liked
  • Wish i could find something nice to say
I didn't like
  • Being taken
#981234

Att Mobile Phone Service Review

#982303
Having multiple phones and an iPad you would think you could get a hotspot on your data ( not unlimited) regular data that you pay to have. AT&T just told me that's not possible. Really? I pay for the data. Shame in you and your money hungry business practices I think it's time I shop for another company Lisa Neal
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Att Mobile Phone Service Review

#930470
1.6
Really bad support for same thing that was no are foul, got disconnected and not event a temporary re store my phone line to fix AT&T mess after 12 or 15 years of service and clean records
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Att Mobile Phone Service Review

#913456
I think it's ridiculous that if you have unlimited data you can't get the mobile hotspot. They basically want you not to have unlimited data and use the hotspot to go over your data. I should be able to have a hotspot on my device if I'm paying extra for unlimited data.
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Att Mobile Phone Service Review

#908262
I can't believe the location where I work on key Biscayne Florida zip 33149 has no service for a whole week I called and complained but it does me no good what's up with that why with fixing a tower take over a week I am pissed
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AT&T is a very deceptive company and has deceptive rates.I called a couple months ago and complained and they claimed they would offer me this "special deal and it would cut my bill by 25%" I've yet to see it, the only thing I've seen is an increase in my bill. I have been and AT&T customer for years and I mean years. I currently have 2 phones on my account and my bill is never under $250 a month. The service is very unreliable and...
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1.0
I liked
  • I thought i was being taken care of
I didn't like
  • Being told one thing
  • Customer service
  • Pricing
#969779
My phone and Wi-Fi service has been out for exactly one week.After over 10 phone calls to AT&T and 4 appointments that were never fulfilled by the company AT&T is definitely deceptive in their practices. Don't be fooled by appointments given by AT&T ,I have given up time out of my schedule in order to accommodate an imaginary technician from AT&T. This company definitely cannot be trusted when their representatives state that an appointment...
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1.0
Att
I didn't like
  • 10 phone calls for missed appointments no resolution
#936892
My old cell phone stopped working so I went to Walmart and puchased a new Lg Phoenix2.A week latter I noticed that my Voice Mail no longer worked, so I went online and call AT&T to set it up on my new phone. I did not have a Voice Mail password for my old phone, but my new phone won't allow me ge voice mail, until I entered my old password. SO, I call 611 and followed the prompts to set a Temp password, which was then texted to my phone, so I...
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2freeeng

2freeeng I drove 20 miles to the AT&T Corp Office in Russellville this afternoon. I told the sales person what the problem was. He said that the procedure for setting "Visual Voice Ma...

3.2
I liked
  • Having a cell phone
I didn't like
  • Not being able to use voice mail
#921548
DON'T TRUST AT&T. THEY WILL RIP OFF. They customer person taht I spoke to to set up my account told me I would have one orice for everything that we talked about on the phone for 2 years. Now, they have strted charging me for HBO, STARZ, CINEMAX and SHOWTIME.AT&T are now claiming that they were only free for 3 mos, and that they have never offered that promotion. They are supposed to be pulling my telephone conversation that I had my the...
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I didn't like
  • I hated it
  • Prices changed during the 2 year contract period
#917944

Saw ATT ad for switching and the $650.00 per line. I did so. 4 lines to be exact. After 12 weeks of not seeing any money, I called and was told we are still processing your request. I no sooner hung up and 3 days later received notice in the mail, that they could not read my account information or that the information supplied was fraudulent. What?? I printed everything offline from my account. When I called them back to find out what they were...
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SWITCH OVER FROM TMOBILE TO AT&T AND IT END UP IM BEEN CHARGE FOR TWO BILLS BECAUSE ACCORDING TO THE STORE REP SHE SAID AS SOON AS I PORT THE NUMBERS FROM TMOBILE TO ATT YOUR SERVICE WITH TMOBIILE SHOULD BE CANCELLED WELL GUESS WHAT THEY NEVER CANCELLED THE LINES WITH TMOBILE NOW I HAVE TO PAY TWO BILLS FOR LINES IM NOT EVEN USING DO NOT GIVE THEM YOUR BUSINESS THEY ARE NOT WORTH IT .....AFTER SEVERAL ATTEMPTS TO TALK TO THEM TO SOLVE THE ISSUE...
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1.0
#903109
Does Katrina sound familiar when there was no service during the days following? How many years does it take to figure out about high water and service interruption? I guess AT&T, one of the largest companies on the planet, is a little cash strapped these days. Spin it any way you want it, Verizon will be my new mobile phone provider. We have become so dependent on our cell phones we become complacent and except the excuses AT&T gives us to...
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1.0
I didn't like
  • Dropped service
#901095