Manufacturer: Att Category: Phone Services Clear all filters (33 of 33 reviews match)
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By day three I was -- you guessed it -- a pissed consumer! The second time this happened I was trying to get some assistance in dealing with a previous owner of my AT&T phone number. I had been receiving pre-recorded messages from healthcare providers attempting to collect on the previous owner's medical bills. On both occasions, I was asked to leave the store because I dared to express my dissatisfaction with the service I was receiving. I...
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I spend all day yesterday , trying to talk on the phone with at& t costumer services , they said they can find my payments , I when to the bank I brought from the bank the statement , and still said didn't received the payment , Costumer Services At & T told me first if I pay $ 1200 my service will be activate , I did and not service , then told me to pay $ 345 more , I did and not service , from May 2016 to august 2016 I paid over $ 3200 !! and...
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I didn't like
  • Worst costumer service
  • Taking of our money and not solving the problem
#899150
I have to say at&t customer service is a joke!!!!It use to be if you had and issue with your phone all you had too do is go to your local store to resolve any issue. Not anymore, those days long gone. .you have too call customer service to try to resolve any issue. When i had problems with my phone...it took me over a month to receive my new phone by mail. I kept losing calls, i had no signal, my phone was over heating and most of all at&t...
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Att Mobile Phone Service Review

#870030
1.1
I have no signal for as much as I pay. Anywhere and T-Mobile phones have great signal. This very poor service.
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Hey Randy buddy, Just wanted to let you know how much your company sucks. Wife spent over 11 hours trying to get resolution on your sucky service, but alas, you and your staff have your tech support staff trained so well that nothing was done, no resolution was met, your goal of *** off, irritating and frustrating your customers was done to perfection! Bravo my friend. You must be happy as a little wet wealthy clam. Be rest assured that after...
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I didn't like
  • Non-resolution of our problem
  • Tone
  • Repeated problems that occur and the non-resolution
#897699
I called ATT and was told to disregard the bill and I would receive corrected bill. Two weeks after that, I received bill by email for $195. I then called Customer Service and after being transferred four times, I was told that they show that the cell phone had been returned but not the tablet and because I bought them at Best Buy, I would have to have them contact the company and let them know that I returned the tablet before I can get credit.
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After 2 store visits (5 hours) & 2-1/2 hours on phone with various departments, issue not resolved (although they admit fault) & forced to change number that I had for almost 20 years. Their Customer Relations department tried to work things out, but was cut off every time a transfer was made & had to retell story - 8 times total in 2 days. Sorry excuse for a supposedly customer-oriented organization. I only wish leaving them for another company would have more of a financial impact. Maybe my complaint to the FCC will get some att...
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1.0
I didn't like
  • Treated like dirt after so much loyalty
  • Fake empathy
  • Condescending attitude
#883577
The AT&T sales sold me $80 a month with 2gig data, free telephone and texting. They included a 'free' tablet which would 'share' the 2g data. I was not told about a $45 activation fee for the tablet. I was not told i was authorizing a 2 year contract at $10 a month in order to use the tablet. I was not informed i had two weeks to change my mind about the tablet. As soon as i saw the billing information on the tablet, i called and told them i...
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I was duped into leaving Verizon after 12 years with a promise of a rebate.The rebate never came and after more hours than I can count On the phone with customer no service I am told it will not be coming. They teach their employees to lie, to up sell, to fake that they are a supervisor, to say they will have a supervisor call you that doesn't. I have spent so much time on hold being transferred from department to department. I tried using their...
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DISappointedC

DISappointedC ATT is just a monopoly with a customer service that is really only a SALES team. The Customer Service you speak to when you call are told by the monopoly that their job is to ...

I didn't like
  • Bad record keeping
  • Lack of lte coverage
  • Incompetency and training of customer service staff
#862928
We've had cell service w/ AT&T for 6 years with no issues until NOW!!We needed to lower our cell bill due to a job lost and they offer no help for long time users only new customers! Ugh, really!?!? We own our phones so we decided to switch cell service and they even make that a hassle!!! Ugh so disappointed with them! They even made it a pain to get a phone off our line so they could start their own plan. Here we are waiting for AT&T to unlock...
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Now I get a bill of 200 after I was quoted 164 (including phone install for the one phone) Now somehow they added $3 mobile protection plan without my consent and also said that I have to make installments on the 2nd phone until the credits get posted which can take 2-3 months. I was NEVER informed about this and I am applauded by the way AT&T handled this whole thing. I was even charged $20 for each upgrade and $30 activation fee, neither of...
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