Manufacturer: Att Category: Phone Services Clear all filters (33 of 33 reviews match)
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Yes I also get drop calls at&t say the has 4gigabytes thats a lie.I get dropped calls all the time expecially at wrong times . I had an emergency and could not use my phone and you are supposed to use it no matter what in an emergency. What kind of stuff is that. I have a child with autism and need to be contacted at any given time and could not. I have been with AT&T for numerous of years. I felt like throwing my phone that day because the...
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I cancelled mobile service after 5+ years in mid March 2016. It took about 10 days to unlock phone after cancellation. At the same time, ATT improperly charged me an early termination fee of $270, then charged my card, without permission, for an additional $330 and gave the credit to other customers. It took over a month to clear the $270 charge. Fortunately, Wells Fargo fraud department is crediting me for the $330 unauthorized charges. If...
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Sprint, T Mobile, or a local smaller carrier...but these are the worst! I have asked for work outs, I "OWN" an iPhone free and clear...they refuse to give me the unlock code. They've retaliated in shutting off service, sending messaging to a third (unknown party...then "fixing it remotely from the international office...turning around and blaming the customer). I've been through the BBB and here, next step is file a report with my states...
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1.3
I liked
  • Varies from helpful to rude
I didn't like
  • Promises from one area not upheld in another
  • When told something then it should be the truth
#834713
After was able to get one, and used it about 3 months, then 2 days now been trying to ask for a replacement as att employees have lied to me after saying they had put the order thru and found out they were lying to me as a consumer. I tried to get the order number and was able to get that but then found out they wanted about $147 when the phone was about $48 Less when I purchases it. So now they told me that they were going send another as a...
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With my daughter in tow we went to our local ATT store, my wife couldn't make it so she would have to get her phone later. I recognized the same woman that handled our phones two years prior. We decided on our new phones. I was asked which plan I wanted to be on. I asked what is the difference, she went on to tell me that the newest plan they have would save me money over my current two year upgrade plan. She also went on to tell me that the...
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I didn't like
  • I was mislead
#826420
Do Not USE AT&T!I have been a AT&T cell phone service user for 9 years, a couple years ago we decided to try the U Verse. It didn't work half the time so we switched to another cable service. I never received a notice as to what to do with the equipment. Finally I called them and they instructed me how to return them. Yesterday I was looking at my credit report only to see they have turned over a balance to a credit reporting company for $656.79...
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1.0
I didn't like
  • Lack of honesty
#825293

We are Canadian snowbirds and setup our prepaid directly billed to credit card US cellphone with this bad company, AT&T.Traveling thru Nevada on our way home, we had no service for over 24 hours. Called to complain and were given a $20 credit. Great, no problem. Yeah right. Called to cancel our cellphone service today. No problem. We're told to call a separate number to request our credit be returned to our credit card. Problem. The customer...
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rollo2016

rollo2016 Your mistake was in allowing them to bill your credit card automatically. Never a wise move. Even when away from home, you can pay your monthly recurring charges via your bank...

Att
I didn't like
  • Being told something by one employee and disputed by another
  • Deceptiv
  • Being told one thing
#824701
With my cellular phone provider I get 6GB of data per month.If I go over that I get charged $15 for an additional GB. That sounds okay, I can deal with that. However, I am sitting here right now with two hours left on my billing cycle and I just got told that I went over so they automatically added another GB of data for another $15. The problem is that this data that I pay for now, for 2 hours use, does not roll over. If I pay for it, I should...
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