Att Mobile Phone Service Review

83 of 4454 Att reviews

Update added by user Dec 29, 2016

‪@ATTCustomerCare hashtag Always Terrible and Tacky.I have to pay $60 for 300mb.

I have paid an average of $1096.88 for phone service plus an extra $150 for Jan. With T Mobile my friend pays Around $840 and has unlimited data in Europe and the USA. I want a refund or discount, or I am leaving. My login data was erased and I have spent all day today without my iPhone and iWatch.

I have a MacBook Air that I can only use on WIFI.

Your plan is 50% more expensive for half the service.I expect a phone call, text or a reply to this message within 24 hours!‬

Update added by user Dec 29, 2016

I shared my experience on messenger and twitter to their care department and I have received no response. I will post this to Facebook

Original review posted by user Dec 29, 2016

I pay $91-$95 per month for phone and internet service with no wireless hotspot.I am on vacation and paid $60 for an international package.

I have 6 days to go and ended up using 297 MBA and then I shut off my internet. Now I have to keep my phone in airplane mode the rest of my vacation. I tried to login and my Touch ID settings disappeared. I chatted with ATt support an Charmaine said she is from Directv and that their system is down.

She could not help me. I call into support the first time to the international number and he is from India. I had a 4 minute wait time. He did I used 312mb when my counter says 297.

I call again to speak with a manager and wait an additional 14 minutes and never spoke to a manager. The second guy on the phone was not honest with getting me a manager, but waived the overages, but would not waive the $60 data fee or give me more data to complete my vacation. I have a 700 minute plan and never use my call minutes. I have been a loyal customer since 2003.

Meanwhile my friend pays $79 with T Moblile and has used 5.8GB with his unlimited plan. He did not have to call anyone to purchase an international plan.

I will pay double this month for bad service!I am leaving ATt!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Style and Design
Advertised vs Delivered
Value for money
Billing Practices
Coverage Area
Discounts and Special Offers
Diversity of Products or Services

Reason of review:
Poor customer service
Product or service
Review category
review #981576

Author wants to be contacted by the company. Learn more

Had an experience with Att? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
83 of 4454 Att reviews

Jan 08 #1267683

My bill is $246!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Att. However, many companies do monitor reviews on our site.

You were reading a complaint about Att.
Filing a new complaint about