I have been systematically overcharged for my DSL service from ATT for 9 months now. They admit to overcharging me $186.30 and every month that amount gets higher(about $207.00 now).
They have taken this out of my checking account. Now, even though they admit to overcharging me, they refuse to credit my bank account. Insisting instead that I take it in future services. NO THANKS!!!
The sooner I can stop dealing with this disreputable company the better. At one point they credited my bank account $120.00 but took it back two weeksd later. Was this in hopes of making me believe that I got the refund and that the withdrawel might get lost in the paperwork? I find it hard to believe that it is legal for them take money from my account that isn't owed to them and they have no obligation to return it.
It seems like a form of embezzlement to me. And I won't even go into the $100 visa gift card scam that no one can seem to get from them. If they don't return this money I WILL be filing a claim with the BBB, my bank, and looking into a class action lawsuit. After seeing dozens of posts from people saying that ATT did the same thing to them it won't be too hard to prove.
I also have 833 Facebook friends who will be getting a warning from me about ATT.
I think ATT knows what they are doing, but assume that the average person won't go through the trouble to fight it or they think that because ATT is such a big company they won't win. But if more people stood up to these thieves/bullies they would know they can't get away with it.