Manufacturer: Att Category: Phone Plans Clear all filters (66 of 66 reviews match)
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AT&T upgraded me to plan 15 GB plan without my permission.I received notes via my iPhone that I had exceeded my current data plan. I called and spoke with a customer service representative about the high monthly bill. The representative stated the 15GB plan was the...
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2.6
Att
I liked
  • Ability to email chat sessions
  • Bundle service with direct tv
I didn't like
  • Information not recorded
  • Price increase with no conversation with the customer
  • We have
#1008938
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Just got off the phone with AT&T.Not only did they give me false information about my billing cycle I just found out that their so called curtsy txt message can be up to 72 hours late when you are about to go over your usage which means if you receive the message on...
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Att
#1003602
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My son was recently in Panama City and we obtained International Gold Plan, recommended by customer service. The whole time he was there he was unable to get any service with At & t. Thank goodness his friends all had Verizon with International Plans and they had no...
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Att
I didn't like
  • Very poor interface with customers
#1003529
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Att Phone Plan Review

#632017
2.0
DISHONEST. Went to AT&T Store Scottsdale AZ Fashion Mall. Told upgrading plan with free phone but salesman, aka a crook, submitted installment sales contract to company. I did not sign it, and both AT&T and store ignore requests to provide copy of signed contract. Manager at store, Nick, biggest liar of them all. Not going to pay - good luck getting phone back.
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Was made promises as to no contract had to be signed, the mobile share plan would go up by $25.00 each month and activation would be waived.Received my bill and activation was charged, rate went up by $40 and am in a 2 year contract. AT&T direct is a bunch of liars and...
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Att
#993309
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When I called the first time I spoke with a pleasant young lady who I explained I have 6 numbers that I wanted to bring over to Att. Without hesitation she was explaining that with the direct tv package I could qualify for a free line and all new phones when I...
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1.0
Att
I liked
  • People at the store
I didn't like
  • All the other bs
#989876
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TIPS FOR CURRENT & NEW ATT CUSTOMERS FROM A FORMER ATT CUSTOMER FOR 10+ YEARS 1) DROP YOUR PLAN W/ ATT OR DONT CHOOSE ATT AS YOUR MOBILE CARRIER 2) DONT ENROLL INTO THE ANY OF THE INSURANCE PROTECTION PLAN 3) DONT BELIEVE ANY ATT CUSTOMER REP AT THE STORE CUZ THEY DO...
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Been a customer for many years...have 6 lines plus a tablet.Lately they have been charging more and more every month and when i call to change data packages etc to lower it, the next month i get charges for that!!! $30 a month increase for the past few months...and...
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1.4
Att
#952575
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Watch out when you call a customer service agent .I called in to change credit card and to refill for month.She put it on autopay without my permission and were charging us 32.34 per month .That was starting in july 2015.We attempted to cancel when we happened to...
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1.0
I liked
  • Awful
I didn't like
  • Deceptive billing
  • Deceptive sales tactics
#948675
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Att Phone Plan Review from Baytown, Texas
To say the least, I am extremely unsatisfied with the service of AT&T.Before going out of the country I was advised to purchase a minimal data plan after telling them I had wifi at my all inclusive resort. I did as I was advised and the day before coming back I got two...
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sometime last my mom's plan was changed 6 mths when she realize shes called n was told it -the calling will be working that afternoon , well she called last month n again they lied...3wks ago she called n was told the next day will be fixed. last Friday I called after...
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1.0
I didn't like
  • Customer service at all
#942559
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