Manufacturer: Att Category: Phone Plans Clear all filters (12 of 12 reviews match)
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Was made promises as to no contract had to be signed, the mobile share plan would go up by $25.00 each month and activation would be waived.Received my bill and activation was charged, rate went up by $40 and am in a 2 year contract. AT&T direct is a bunch of liars and crooks. NEVER will recommend to anyone, ever. Spent over 4 hours trying to resolve the issue. Although I had everything in writing, AT&T would not honor the agreement made. I...
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Att
#993309
When I called the first time I spoke with a pleasant young lady who I explained I have 6 numbers that I wanted to bring over to Att. Without hesitation she was explaining that with the direct tv package I could qualify for a free line and all new phones when I switched. All sounded great but I told her I did not have any interest in doing this since Comcast has taken care of me. When it was done my bill would of saved me approx. 120 a month....
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1.0
Att
I liked
  • People at the store
I didn't like
  • All the other bs
#989876

TIPS FOR CURRENT & NEW ATT CUSTOMERS FROM A FORMER ATT CUSTOMER FOR 10+ YEARS 1) DROP YOUR PLAN W/ ATT OR DONT CHOOSE ATT AS YOUR MOBILE CARRIER 2) DONT ENROLL INTO THE ANY OF THE INSURANCE PROTECTION PLAN 3) DONT BELIEVE ANY ATT CUSTOMER REP AT THE STORE CUZ THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT. THEY SCREW UP MY ACCOUNT SO MANY TIMES AND THIS WAS THE FINAL DRAW! I AM IN THE PROGRESS OF CANCELING ALL OF MY LINES AFTER DISCUSSING WITH...
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2.1
#982657

Been a customer for many years...have 6 lines plus a tablet.Lately they have been charging more and more every month and when i call to change data packages etc to lower it, the next month i get charges for that!!! $30 a month increase for the past few months...and they say "they must not have informed you of the charges for changing services to lower your bill"... What the...am i dumb or is that *** as ****..ugh!!!!
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1.4
Att
#952575

Watch out when you call a customer service agent .I called in to change credit card and to refill for month.She put it on autopay without my permission and were charging us 32.34 per month .That was starting in july 2015.We attempted to cancel when we happened to notice it on five different occasions. We went to a retail store and they told us we would have to do it in florida and then when we went to original one in florida Mark C.told us to go...
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1.0
I liked
  • Awful
I didn't like
  • Deceptive sales tactics
  • Deceptive billing
#948675
To say the least, I am extremely unsatisfied with the service of AT&T.Before going out of the country I was advised to purchase a minimal data plan after telling them I had wifi at my all inclusive resort. I did as I was advised and the day before coming back I got two messages saying I would be charged for the overages. I went to an AT&T store and was told to call customer service. The rude manager I spoke to told me there was nothing he could...
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1.3
#947863
sometime last my mom's plan was changed 6 mths when she realize shes called n was told it -the calling will be working that afternoon , well she called last month n again they lied...3wks ago she called n was told the next day will be fixed. last Friday I called after the 4th time I was finally able to speak to someone who eventually made things worst... o by the way yall have the worst system automation service!!! she messed up the phone where...
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1.0
I didn't like
  • Customer service at all
#942559
I was leaving on a Cruise and thought it would be a good idea to take ATT on their $40.00 International calling plan. The employee told me that the plan was a ONE TIME fee of $40.00 and that it would expire within two weeks of me buying the plan. I inquired three times, so your telling me that it is only $40.00? Again she assured me that was the plan. But that the only thing I needed to remember is that I must turn the cellular mode off while...
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1.0
I didn't like
  • Billing and customer relations
Yes, I'm beyond furious at the moment, and until this matter is resolved I can promise you my attitude towards this company will not change. I switch for Verizon to AT&T due to their "SWITCHER" program. Before I made the switch, I chatted online with AT&T chat about the pricing. I told them that I wanted 2 lines, both IPHONE 6S PLUS, and unlimited data. I also told them that I was paying $155 a month at Verizon so I wanted it to be about that...
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1.0
I didn't like
  • No communication
  • Fraudulent pricing and false advertising
  • Getting passed around
#907762
I have 3 lines, 2 of which were grandfathered as unlimited plans when AT&T started charging for data usage on new plans. My daughter bought a new phone at an AT&T store and unbeknownst to me or my daughter, AT&T unilaterally changed my daughter's data plan to 3gb which she has gone over repeatedly. I have called every month since May trying to resolve this matter, and have been stonewalled by AT&T reps opening new complaint file, but never...
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Anonymous

Anonymous They are doing the same to me. I had an extra phone added to my plan which was unlimited text and calls. My bills are so high that I barely can make the payments. Mine had ...