Att Phone Plan Review from Baytown, Texas

121 of 4411 Att reviews

To say the least, I am extremely unsatisfied with the service of AT&T.Before going out of the country I was advised to purchase a minimal data plan after telling them I had wifi at my all inclusive resort.

I did as I was advised and the day before coming back I got two messages saying I would be charged for the overages. I went to an AT&T store and was told to call customer service. The rude manager I spoke to told me there was nothing he could do other than make me pay for the maximum package. I felt he didn't want to help me at all.

He said it was my fault because I didn't put my phone on airplane mode. Then another person on the phone told me I was supposed to turn my data off. None of this was told me before I left.

I am very displeased.I plan on switching once I pay my phone off.

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Exchange, Refund and Cancellation Policy
Billing Practices
Value for money
Style and Design
Diversity of Products or Services
Discounts and Special Offers
Advertised vs Delivered
Product or Service Quality
Coverage Area
Price Affordability
Customer service

Reason of review:
Problems with payment
Product or service
Review category
review #947863 by

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