I actually have 2 formal complaints on AT&T which will never go any where. #1 I called the wireless customer service and asked when my contract was up b/c I knew it was getting close and I wanted to switch to Verizon.
I was given the date by their CSR. The day after the date I went to Verizon, sign up, then cancelled with AT&T. I received a bill from AT&T for $1000 for cancellation fees. When I called them to inquire they said, "Yes, that was the date YOUR phone contract ended, but the contract date on the other 3 phones on your account don't end until Sept!" OMG!
Really? I stated look at your records, you must be able to see where I called to inquire about my contract ending. As a matter of fact they COULD see whre I called, but no one logged the content of the call so they said they had no way of verifying the conversation. I guess I just made the *** up so I could pay AT&T $1000 freaking dollars.
I'm not *** WTH would I just canel a contract knowing there would be cancellation fees!! I wrote multiple letters complaining and never recieved one response. Oh wait, yes I did when they sent my account to collections!!!
Just yesterday I called AT&T to transfer my home phone service which I have had for 2 years. AT&T is the only option where I live or I would not have them as my provider..... I received an alert from LifeLock ( which I highly recommend) that a credit check was ran on me. Tiffany, the CSR NEVER asked for my permission to run my credit nor did she ever mention that it was going to be ran.
I am seriously pissed off that as she was verifying my information (after I had already given the same information to "Mr. Absolutely Worthless Automated Man" she was running a credit check on me.
I have also wasted my time writing a formal complaint letter on this illegal act which I anticipate will go no where. That's my rant for the day.
Product or Service Mentioned: Att Service Transfer.
Monetary Loss: $1000.