Yesterday my husband, 8 week old daughter and myself went to the Costco in Norwalk, CT. Right next to the Costco is an Att store.
We parked in the Att lot because the Costco lot is full. Apparently we missed the sign saying the we could not park there as there were many costco customers parked in there so we believed it was okay. When we returned to our car a half hour later, it had been towed. When we called the number on the sign, we were told that an At&t employee had called the tow company.
Now we are not arguing that we were in the wrong for parking there, we understand that HOWEVER... we had to take a cab to a very bad area of South Norwalk where we were told that we had to have 250.00 cash or the tower would not tell us where our car was located. My husband went into a bodega near by and took 250.00 out an ATM. Finally a tow truck pulled up with a 50,000.00 Audi on the back and told my husband to get in leaving myself and my 8 week old in lot for Fedro's Autobody which was gated and surrounded by barbed wire.
The truck driver then pulled over and asked my husband how much money he had. When he replied that he had 250.00 as he was told to bring, the driver told him to take it out and count it in front of him. Marc did so and the driver took him to a lot filled with high end cars where he left him to find his car on his own. All the while, I was left with my 8 week old daughter and a bunch of costco groceries in a very bad area of Norwalk.
Something suspicious is going on with the towing and we feel that someone in At&t is getting a cut to have this company tow high end cars.
We will be reporting this to the Norwalk Police and we are switching carriers after over ten years with At&t because we do not want to have our service with a company who employs people like this!
Monetary Loss: $280.