Att Switch To Att Deal Reviews

1.7
(7 reviews)
Price Affordability
Value for money
Product or Service Quality
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Wow, I had a similar experience.I traded in a phone that was being rented and was told that the phone was only worth $5 and that I wasn't eligible for the program because the phone was less than $10. The next day I spent close to 3 hours on the phone until I reached a rep in the northern Ill. office who shared with me that on that particular day the price dropped from $10 to $5. Prior to this happening, I had talked to about 3-4 reps about the...
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I liked
  • Dont care about you
I didn't like
  • Poor customer service they tell you what you want to hear only
#934679
Well, I can see from the internet (not just this site) that the AT&T switcher program is a complete scam. up to 650 PER LINE Did 2 lines on the family program leaving VERIZON Owed 500 and change on a brand new NOTE 5, gave me 200 credit for it (umm ya thanks). Still owed 300 I said fine I'll get that back from AT&T anyway. The ETF was $295. Total Due ME $595 right. Now that is well with in the $650 Switcher Program cap for THIS LINE. Line 2: ...
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DO NOT DO the switcher offer!!!I mailed in 4 devices from the previous carrier using the label that was sent to me with the original order and my credits were denied because "there is no record of receiving my trade". I have contacted customer service and the store in person numerous times and no one is able to assist me in locating my phones that I sent in. I did not keep a copy of the label because I did not think that I had to keep the label...
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1.0
I liked
  • I thought i was getting a good deal
I didn't like
  • Lost my returned phones using the label they sent me
  • Problem has not been solved and i have talked to numerous people
#920534
I went to AT&T with the intentions of doing the "Switch Offer" which included the opportunity to receive up to $650 per line for your switch.I was advised by store management that this offer would cover ALL expenses for the final bill for T Mobile the final bill was over $2,000.00 and I followed the proper steps in making sure upload and submit the information to AT&T. I never received any money for the switcher (besides the trade in at the...
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I am also a long-time DirecTV customer and found the offer of unlimited data coupled with the buy one, get one free iPhone promotion very attractive. When I switched I was also told I was entitled to have up to $650 per line of credits/reimbursements to cover any early termination fees I would have to pay to Verizon. I completed my transaction over the phone and my new phones were shipped to me in February. There were NO instructions as to...
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I switched from TWC to direct tv with att internet service. After talking to rep on phone for a long time, we came to terms. I would recieve cable tv , internet, and home phone line for $89 per month plus $4.93 for regional sports(FSW). They thru in $200 worth of gift cards and a free tablet( had to pay taxes on tablet of $40 , which I thought was high because it suggest that the tablet was worth $400, but I thought it was worth $40 so I agreed...
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yes I as well switched and told the same thing even said I could switch my tablets and get the promotion...... well now I have a 1100 phone bill with at&t not because I'm late or not even because I bought a phone out right that is how much it cost to activate 5 phones and 3 tablets.... and I still owe sprint now about 2100 because they didn't give me my rebate because I did mine online in March and wasn't told till May I needed to send my phones...
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2.6
I liked
  • Customer service
  • Friendly people
I didn't like
  • Unwilling to honor rebate
  • Failure to fully disclose plans
  • Unwilling to help issue
I joined AT&T March of 2016 and has been awful service since.I was told by the store rep that AT&T would pay my last Verizon bill so I can easily transition from Verizon to AT&T. Received a promotion card of $370.00 for trading in my phone and a few weeks after that, received a rebate of $255.00 to pay my Verizon Bill. No one told me I would get less than market value for a brand new iPhone 6s and only $255.00 to pay my Verizon bill that was...
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2.2
I didn't like
  • Being told one thing
  • Entire company
  • Ignorance in business
Worst service ever! I was told when I got my phones ported from Verizon wireless after being a customer that I would receive $300 credit for each phone I ported to ATT. With that incentive I decided to give ATT a try considering I was expecting $600 (2 lines). Considering this is a large credit I contacted ATT several times to check when it would be hitting my account. One of the representatives told me that you do not need to be on the...
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