Product: Att Technical Support Clear all filters (60 of 60 reviews match)
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I recently spoke with your call Center wanted to take off one of my devices he told me that he could leave the device on and save me ten dollars so I did what he said and he also told me if there was any problem I could switch back to my old plan Every bit of it was a...
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Anonymous
ray ray

I lost phone,internet service,power and cable during a storm along with about 50 customers in my area, my power and cable service was restored in about one day but the att pho...

1.6
Product
Att Technical Support
#1217899
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AT&T does not care about the elderly!They gave my 91-year-aunt a 72 hour wait period to fix her phone. She has limited mobility, takes tons of medication and had no other way to contact the outside world. Their response was they will give her a call if someone cancels...
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1.0
Product
Att Technical Support
#1208353
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Last week I spent FAR too much time trying to get my account unlocked. It had been locked because a new application I installed on my SmartPhone triggered a Fraud Alert and the result is that my online access and access to my voice mail was locked. I'm actually happy...
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Att Technical Support
#1186260
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Been dealing with Direct TV now for 6 months .Have to call at least 1 to 3 times a month . Could call more . Just spent another 2 plus hours with them . Issue is the 4 K box from Direct TV I am told has software issues . Really 6 months and not corrected ? The TV...
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Product
Att Technical Support
#1160541
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I went to use my cable service on Sunday.I was preparing for Sunday's College Rose Bowl. I got a "no signal notification. I was told a tech would be here between 4-8pm on Monday. "Jeremy" was just here and left. He refused any identifying information. He showed up at...
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Att Technical Support
#1160042
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It takes several hours to report a problem with their service and they transfer you to all these idiots technicians in india or vietnam who don't know what they are doing and have hardly any information.any calls takes about 1 hour miminum only to reboot the service...
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1.0
Product
Att Technical Support
I didn't like
  • Customer service
#1103936
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My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the...
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1.0
Product
Att Technical Support
#1078134
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You ask if I tried to contact them? The problem happens every time I DO contact them! I have power of attorney (POA) for my elderly parents, who have significant health issues. They are moving into an assisted living facility and can not manage their affairs. That is...
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1.0
Product
Att Technical Support
I liked
  • Equipment
I didn't like
  • Unscrupulous billing practices
  • Poor service
  • Wasting my time on the phone
#1064723
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I have called in probably 30+ times, and they all say they will help me, but after several minutes have passed, one of these things happen: 1.they promise to refund my credit, but nothing happens 2. they tell me that THEY aren't authorized to help me but can TRANSFER...
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1.0
Product
Att Technical Support
I didn't like
  • Customer service not truthful
  • Non-resolution of our problem
#1055506
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When I got the phone I could not receive text messages or send text messages to carriers outside of ATT. After speaking with and troubleshooting the device with several technicians, the issue was unresolved. I was then informed that I would have to have the return...
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1.0
Product
Att Technical Support
#1042042
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