Product: Att Technical Support Clear all filters (59 of 59 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
AT&T does not care about the elderly!They gave my 91-year-aunt a 72 hour wait period to fix her phone. She has limited mobility, takes tons of medication and had no other way to contact the outside world. Their response was they will give her a call if someone cancels...
Read more
1.0
Product
Att Technical Support
#1208353
Reply to reviews
Last week I spent FAR too much time trying to get my account unlocked. It had been locked because a new application I installed on my SmartPhone triggered a Fraud Alert and the result is that my online access and access to my voice mail was locked. I'm actually happy...
Read more
Product
Att Technical Support
#1186260
Reply to reviews
Been dealing with Direct TV now for 6 months .Have to call at least 1 to 3 times a month . Could call more . Just spent another 2 plus hours with them . Issue is the 4 K box from Direct TV I am told has software issues . Really 6 months and not corrected ? The TV...
Read more
Product
Att Technical Support
#1160541
Reply to reviews
I went to use my cable service on Sunday.I was preparing for Sunday's College Rose Bowl. I got a "no signal notification. I was told a tech would be here between 4-8pm on Monday. "Jeremy" was just here and left. He refused any identifying information. He showed up at...
Read more
Product
Att Technical Support
#1160042
Reply to reviews
It takes several hours to report a problem with their service and they transfer you to all these idiots technicians in india or vietnam who don't know what they are doing and have hardly any information.any calls takes about 1 hour miminum only to reboot the service...
Read more
1.0
Product
Att Technical Support
I didn't like
  • Customer service
#1103936
Reply to reviews
My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the...
Read more
1.0
Product
Att Technical Support
#1078134
Reply to reviews
You ask if I tried to contact them? The problem happens every time I DO contact them! I have power of attorney (POA) for my elderly parents, who have significant health issues. They are moving into an assisted living facility and can not manage their affairs. That is...
Read more
1.0
Product
Att Technical Support
I liked
  • Equipment
I didn't like
  • Corporate arrogance and dishonesty
  • Poor service
  • Wasting my time on the phone
#1064723
Reply to reviews
I have called in probably 30+ times, and they all say they will help me, but after several minutes have passed, one of these things happen: 1.they promise to refund my credit, but nothing happens 2. they tell me that THEY aren't authorized to help me but can TRANSFER...
Read more
1.0
Product
Att Technical Support
I didn't like
  • Customer service not truthful
  • Non-resolution of our problem
#1055506
Reply to reviews
When I got the phone I could not receive text messages or send text messages to carriers outside of ATT. After speaking with and troubleshooting the device with several technicians, the issue was unresolved. I was then informed that I would have to have the return...
Read more
1.0
Product
Att Technical Support
#1042042
Reply to reviews
Worst service.28 minutes to send me to secure account representative. No one. I told them i was disabled. I needed help. My account was hacked and there was a security issue. They told me its too late. 7:30 on a sat. What? an international company doesn't provide...
Read more
Anonymous
Anonymous

Help is not the game for any cell. companies. Just wait to get no help .. Why do the get away with all this junk. No satisfaction.

Anonymous
Anonymous

What about putting new date card on and the usage is not starting at 0? Why would you have to wait after midnight? If you put it on the date it will expire, it should hap...

1.1
Product
Att Technical Support
I didn't like
  • Customer service or billing
#1037990
Reply to reviews