Product: Att Technical Support Clear all filters (58 of 58 reviews match)
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Been dealing with Direct TV now for 6 months .Have to call at least 1 to 3 times a month . Could call more . Just spent another 2 plus hours with them . Issue is the 4 K box from Direct TV I am told has software issues . Really 6 months and not corrected ? The TV...
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Att Technical Support
#1160541
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I went to use my cable service on Sunday.I was preparing for Sunday's College Rose Bowl. I got a "no signal notification. I was told a tech would be here between 4-8pm on Monday. "Jeremy" was just here and left. He refused any identifying information. He showed up at...
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Att Technical Support
#1160042
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It takes several hours to report a problem with their service and they transfer you to all these idiots technicians in india or vietnam who don't know what they are doing and have hardly any information.any calls takes about 1 hour miminum only to reboot the service...
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1.0
Product
Att Technical Support
I didn't like
  • Poor customer service
#1103936
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My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the...
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1.0
Product
Att Technical Support
#1078134
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You ask if I tried to contact them? The problem happens every time I DO contact them! I have power of attorney (POA) for my elderly parents, who have significant health issues. They are moving into an assisted living facility and can not manage their affairs. That is...
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1.0
Product
Att Technical Support
I liked
  • Equipment
I didn't like
  • Unscrupulous billing practices
  • Wasting my time on the phone
  • Poor service
#1064723
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I have called in probably 30+ times, and they all say they will help me, but after several minutes have passed, one of these things happen: 1.they promise to refund my credit, but nothing happens 2. they tell me that THEY aren't authorized to help me but can TRANSFER...
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1.0
Product
Att Technical Support
I didn't like
  • Non-resolution of our problem
  • Customer service not truthful
#1055506
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When I got the phone I could not receive text messages or send text messages to carriers outside of ATT. After speaking with and troubleshooting the device with several technicians, the issue was unresolved. I was then informed that I would have to have the return...
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1.0
Product
Att Technical Support
#1042042
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Worst service.28 minutes to send me to secure account representative. No one. I told them i was disabled. I needed help. My account was hacked and there was a security issue. They told me its too late. 7:30 on a sat. What? an international company doesn't provide...
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Anonymous
Anonymous

Help is not the game for any cell. companies. Just wait to get no help .. Why do the get away with all this junk. No satisfaction.

Anonymous
Anonymous

What about putting new date card on and the usage is not starting at 0? Why would you have to wait after midnight? If you put it on the date it will expire, it should hap...

1.1
Product
Att Technical Support
I didn't like
  • Customer service or billing
#1037990
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representatives on "chat" seem friendly yet are condescending and argumentative.I basically said I would take my business to T Mobile then only received threats via chat. I am paying installments for a certain phone that was defective and the replacement device is...
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Att Technical Support
#1034828
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Sometime on Friday night (4/8/2017), somebody at AT&T fooled around (played around) with my U-verse Email account.Previously, the from line said jelitch@bellsouth.net, now every Email I send out has a from line of “Lynn POLITCHFIELD ” I called about this on Saturday...
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2.5
Product
Att Technical Support
I didn't like
  • Techs who do not speak my dialect of english
#1032856
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