Manufacturer: Att Category: Technical Support Clear all filters (39 of 39 reviews match)
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representatives on "chat" seem friendly yet are condescending and argumentative.I basically said I would take my business to T Mobile then only received threats via chat. I am paying installments for a certain phone that was defective and the replacement device is...
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Att
#1034828
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Sometime on Friday night (4/8/2017), somebody at AT&T fooled around (played around) with my U-verse Email account.Previously, the from line said jelitch@bellsouth.net, now every Email I send out has a from line of “Lynn POLITCHFIELD ” I called about this on Saturday...
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2.5
Att
I didn't like
  • Techs who do not speak my dialect of english
#1032856
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AT&T customer service is the worse ever!!! I ordered the internet service and was sent the equipment to do a self install. Not one time was I told that I must have a land line to use their equipment. I spent one hour 15 minutes, after being disconnected once, to be...
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1.0
Att
I didn't like
  • Dealing with customer service
  • Customer service attitude
#1008945
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Att Technical Support Review

#538038
No show no call Waited 121/2 hours Assured by text 3 times and by phone once tech was on the way to hook up my unverse business account . No show no call Sent email to reginal supervisor 2 hours ago and no response. Maury Hughes 5125771035 Lockhart Texas
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Our home flooded 5 months ago and we were finally able to check our phone jacks.Of course, they did not work so we called for a repairman to come out. I took off a half a day of work and they didn't show nor did they bother to call. Then called to complain and was on...
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Att
#994959
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Tried tonight to get through to AT&T phone support because I was having problems with outbound email on high speed internet. The tech support person could barely speak English, and he was too familiar with me, calling me by my first name. He would leave the phone...
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Att
#972110
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Had U-Verse installed about 30 days in.Called customer service to try to resolve. First issue was trying to reach them, several different numbers and options. Finally reached customer service and interaction was very poor. Kept repeating issue with no resolution, then...
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1.5
I didn't like
  • Customer service and quality of u-verse
#951683
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I lost service.While waiting, an employee said he could lower my bill by $50 per month. I asked "How". He replied "By changing to Direct TV". I asked "Will this require a dish to be mounted on my roof?" He said "Yes". I said "No". He disconnected my service. I...
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3.1
I liked
  • Original deal
I didn't like
  • Unable to correct my billing
#898146
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My Daughters IPHONE (less than a year old) would not charge so she took it to the att store where they informed her that there was an internal problem and it might cost $200 to fix and because the problem was internal the fix might not last so they pressured her into...
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1.0
I didn't like
  • Poor customer service they tell you what you want to hear only
  • Getting ripped off
  • Do not care about the consumer
#881116
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Every since I signed up with AT&T I have had nothing but headaches trying to get anything done with them.I was never able to use any of the online pay services or app successfully. Every time I called the rep could never find my account and I would be transferred from...
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I called and it was determined that it was our modem. They could shipped one to us in 2-3 days. I explained that due to my husband's medical condition that we needed our phone today. It is now 3:00 and I have talked with numerous people and all say the same thing....
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