Product: Att Technical Support Clear all filters (56 of 56 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
It takes several hours to report a problem with their service and they transfer you to all these idiots technicians in india or vietnam who don't know what they are doing and have hardly any information.any calls takes about 1 hour miminum only to reboot the service...
Read more
1.0
Att
Product
Att Technical Support
I didn't like
  • Customer service
#1103936
Reply to reviews
My internet service has been great for the first 13 months of service. A month and a half ago, the service became unavailable/inconsistent. I called ATT to describe the situation, as a result, a technician was sent out. The tech stated he was unable to access the...
Read more
1.0
Att
Product
Att Technical Support
#1078134
Reply to reviews
You ask if I tried to contact them? The problem happens every time I DO contact them! I have power of attorney (POA) for my elderly parents, who have significant health issues. They are moving into an assisted living facility and can not manage their affairs. That is...
Read more
1.0
Att
Product
Att Technical Support
I liked
  • Equipment
I didn't like
  • Poor service
  • Unscrupulous billing practices
  • Wasting my time on the phone
#1064723
Reply to reviews

Att Technical Support Review

#538038
No show no call Waited 121/2 hours Assured by text 3 times and by phone once tech was on the way to hook up my unverse business account . No show no call Sent email to reginal supervisor 2 hours ago and no response. Maury Hughes 5125771035 Lockhart Texas
Comment
Show
I have called in probably 30+ times, and they all say they will help me, but after several minutes have passed, one of these things happen: 1.they promise to refund my credit, but nothing happens 2. they tell me that THEY aren't authorized to help me but can TRANSFER...
Read more
1.0
Att
Product
Att Technical Support
I didn't like
  • Non-resolution of our problem
  • Customer service not truthful
#1055506
Reply to reviews
When I got the phone I could not receive text messages or send text messages to carriers outside of ATT. After speaking with and troubleshooting the device with several technicians, the issue was unresolved. I was then informed that I would have to have the return...
Read more
1.0
Product
Att Technical Support
#1042042
Reply to reviews
Worst service.28 minutes to send me to secure account representative. No one. I told them i was disabled. I needed help. My account was hacked and there was a security issue. They told me its too late. 7:30 on a sat. What? an international company doesn't provide...
Read more
Anonymous
Anonymous

Help is not the game for any cell. companies. Just wait to get no help .. Why do the get away with all this junk. No satisfaction.

Anonymous
Anonymous

What about putting new date card on and the usage is not starting at 0? Why would you have to wait after midnight? If you put it on the date it will expire, it should hap...

1.1
Att
Product
Att Technical Support
I didn't like
  • Customer service or billing
#1037990
Reply to reviews
representatives on "chat" seem friendly yet are condescending and argumentative.I basically said I would take my business to T Mobile then only received threats via chat. I am paying installments for a certain phone that was defective and the replacement device is...
Read more
Att
Product
Att Technical Support
#1034828
Reply to reviews
Sometime on Friday night (4/8/2017), somebody at AT&T fooled around (played around) with my U-verse Email account.Previously, the from line said jelitch@bellsouth.net, now every Email I send out has a from line of “Lynn POLITCHFIELD ” I called about this on Saturday...
Read more
2.5
Att
Product
Att Technical Support
I didn't like
  • Techs who do not speak my dialect of english
#1032856
Reply to reviews
AT&T customer service is the worse ever!!! I ordered the internet service and was sent the equipment to do a self install. Not one time was I told that I must have a land line to use their equipment. I spent one hour 15 minutes, after being disconnected once, to be...
Read more
1.0
Att
Product
Att Technical Support
I didn't like
  • Dealing with customer service
  • Customer service attitude
#1008945
Reply to reviews
Our home flooded 5 months ago and we were finally able to check our phone jacks.Of course, they did not work so we called for a repairman to come out. I took off a half a day of work and they didn't show nor did they bother to call. Then called to complain and was on...
Read more
Att
Product
Att Technical Support
#994959
Reply to reviews