Three months ago I went into an ATT store to rectify something on my Wireless bill. Of course the representative told me he could get me ATT U-verse at twice the speed for half the cost that I was currently paying too.
He sold me the service told me everything would be switched automatically. This did not happen. After three store visits and five phone calls I was eventually told that U-verse wasn't even available in my building. I went onto the ATT website myself and this was confirmed.
So after a three week saga, I was back to my old, slow service. I sent the equipment back with the return label they sent me and got... a bill from ATT. I phoned again.
Explained the situation. I was told that this would be rectified in the next billing cycle. Of course, I got another bill. When I refused to pay it, they turned me over to a collection agency.
I went back to the ATT store that sold me the service in the first place and was told by a manager that the service WAS available. Just went back to the website. It isn't. My next step is to file a complaint of fraud at the attorney general's office against ATT.
They sold me a service that wasn't available and now they are damaging my credit because I refuse to pay them. Sounds like extortion to me.
Product or Service Mentioned: Att Internet Service.
Monetary Loss: $82.