I forgot to mention that they credit you a measly $5 dollars a day to cover the time you've spent waiting for nobody to show, the level of frustration and stress they cause you because you get nowhere with any agent or supervisor except more choreographed apologies, and the loss of money you get because you can not work from home with no internet service!!! Pathetic and I highly recommend that NOBODY choose this service provider or any that they now own. A monopoly of sheer frustration. Here's a picture of that burnt out pole and notice not one engineer is shown att...
DONT NOT GET ATT!!!! THE prices jump the customer service is horrible thats if u can get someone u can understand that soeaks good English! I have autopay my bill was supposed to be 54 a month was getting charged 158 a monthe when i asked y they told me i went over usuage every month whick was a lie! One month we we not not home for 3wks and they still said we went over! They say check data usuage on website but it kept saying it had...
came back and ask my # in case phone got disconnected, Ben i remember never came back wated on hold for 32 minutes call att&t on 3 way talk to another agent, ask for a manager, that agent ask to see can they help me, that time in mad because I hold for so long is 45 minutes now ask to please speak with a manager and log a complaintn agent said the manager will log a compaint, hold time 5 minutes for manger took almost 15 minutes, told ...
Direct tv and at&t uverse *** me in the *** dry *** style, the saleskank told me it would be 68 a month for the combo with free installation after 2 months my bill is already over 165 dollars a month for basic cable for one tv and slow Internet wich they also lied about the speed ,these people will tell you whatever you want to hear to get you signed up .
That's what ATT said about moving our business. We relocated in the same business park. As recommended by ATT , we installed a new service that was ready to port from the existing office when ready to our new office ATT said it would be Seamless. This is day three of no telephone service at our business. I spent 4.5 hours yesterday on the phone (not ATT Phone) with their support staff. I was handed off more times the I can count and...
I called ATT to stop my daughter's usage of data in her overseas travel. ATT confirmed my request to turn off data usage on one line overseas with email but continued to charge high fees when she got back, as if this didn't happen. They would not accept my forwarded email as confirmation simply because they didn't put notes in their system. Customers services pushes me around the system and failing to resolve the issue. I will switch company...
been stuck with AT T *** service for months now.service cuts out up to 10 times inside a 15 min. period, at least 2 to 4 times a day, every day. This service is soooooo unreliable. they have changed the modem, the outside connection to house. and its still f--ked up.really sad part is, none of the internet companies are any better. Biggest question is, WHY DO WE PUT UP WITH THIS *** ??????????? Why doesn't the Government go after these rip...
I ordered the pkg deal with home phone, internet and Uverse for $89.99 a month.I was supposed to get DirectTV and a free cable box, but got neither. I wasn't told that my apartment couldn't accommodate a satellite dish so I got stuck with the U-family pkg and no free cable box, plus I'm being charged an extra $10.00 a month for a modem. Even after talking to one of their reps, who obviously lied about it, nothing was done about it, no credit, no...
I am a uverse internet customer of ATT for the past years. Had tv programming through Dish NEtwork. Decided to get a special bundle they offered as I needed a phone line for the home security system. Called the 800 no and talked to someone in Phillipines and took over an hour to place the order. The rep kept saying waiting on the back office to approve the order. He gives me a date for the installation. I get an email confirming the...
In the meantime I had to wait three to four months before the bill was finally bundled and was told that I would get credit for paying Direct-TV and AT&T U-Verse about $172.00 per month. Well now that the service is in and antenna is on the roof, I checked on my credits I was told that the $117.00 rate never existed and that I agreed to pay $172.00 for the next two years. I asked for proof and the supervisor told me he had it but there was...
When AT&T initially purchased DirectTV i signed up for Uverse+DirectTV for 1 year and was informed multiple times that it would only be for 1 year. The customer service rep played the disclaimer for me and even after it was finished the rep said "I know the disclaimer said for 2 years but i want to assure you it is only a 1 year contract." Here i am 1 year later canceling my service and the rep is telling me i have a $240 cancellation fee...
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