Manufacturer: Att Category: Bundles Clear all filters (51 of 51 reviews match)
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In the meantime I had to wait three to four months before the bill was finally bundled and was told that I would get credit for paying Direct-TV and AT&T U-Verse about $172.00 per month. Well now that the service is in and antenna is on the roof, I checked on my credits I was told that the $117.00 rate never existed and that I agreed to pay $172.00 for the next two years. I asked for proof and the supervisor told me he had it but there was...
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When AT&T initially purchased DirectTV i signed up for Uverse+DirectTV for 1 year and was informed multiple times that it would only be for 1 year. The customer service rep played the disclaimer for me and even after it was finished the rep said "I know the disclaimer said for 2 years but i want to assure you it is only a 1 year contract." Here i am 1 year later canceling my service and the rep is telling me i have a $240 cancellation fee...
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Sending salesman to doors to tell us everyone unhappy with uverse and evidentially will have to switch.Very happy with my uverse. Offer to give me same channels( which was false) and 4wireless receivers as had for $63.63 per month with 2 yr lock and $200 gift card. Told first bill would have credit. First bill no credit and told salesman did not have authority to give me 4 receivers and would have to pay extra $7 per month for each of the other...
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I didn't like
  • Awful customer service by phone
  • No manangement intervention
#898426
I signed up for Direct TV plus Internet and Voice services from an AT&T representative at Costco.I signed a contract with a guaranteed price for a 24 month service contract. In addition, I was offered a $10 monthly discount to bundle all my services. Once I signed the contract, AT&T started trying to charge me higher prices both at the store and from the customer service reps both online and via the phone. AT&T does not have a signed contract...
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2.2
I liked
  • Equipment
I didn't like
  • Failure of services promised
#897530
WHO WANTS TO JOIN ME AND BRING A CLASS ACTION LAWSUIT AGAINST ATT FOR CAUSING ME A NERVOUS BREAK DOWN AND STEALING BY ILLEGALLY OVER BILLING THEIR CUSTOMERS. IF MC DONALDS CAN BE SUID FOR 1 MILLION FOR A HOT CUP OF COFFEE HOW MUCH CAN I GET FOR 5 YEARS OF UNDUE STRESS RESULTING IN A NERVOUS BREAK DOWN For 5 years I have had to call ATT every 2 to 3 months and stay on hold for one two hours after being hung up on and disconnected. I have ATT...
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Anonymous

Anonymous Please contact me, I live in Dallas TX and have dealth with same issues. Managers were unavailable, regional manager refused to see you or meet you In store, corporate has abs...

Anonymous

Anonymous Terry - My bill went from approx. $380 a month to over $1200 per moth! Give me a call 913-469-0111

1.0
I didn't like
  • Anything about att
  • Deceitful pricing
  • Deceitful practice
#888792
I contacted AT&T to attempt to get a better price on the current service I have only to be offered Direct TV for a better price, or to move my cell phone service to AT&T. Since the online chat rep couldn't help me, I was told to call in to the AT&T service center. I call in last evening, waited on hold for a full 20 minutes only to get another agent that wants to offer me their garbage plans or move my cell service. I explain that I didn't...
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1.4
I didn't like
  • Billing and resolution
#888728
Beware! This is consumer fraud at its finest. Internet speed is very slow using 3G technology with limited 4G about 1 MB/sec if you're lucky. If you go on Facebook or watch a few YouTube videos, which will need time to buffer, you will be charged massive data overage fees. One Netflix movie will cost you $1,000+ in overage fees. Compare that to every other company having unlimited data for the most part. Now for the good stuff! This...
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Anonymous

Anonymous AT&T is at it's worst! They lie about their "bundling services". Since going with their bundling services, I have more bills rolling in than ever. I receive at least 3 bill...

1.0
I didn't like
  • Being mislead
#887479
Over change bill /breaking commitment /contract Account under Nafisa Lokhandwala# 106392127 Contract was signed on May 23 under confirmation # 2672888764 Big company like AT&T refuse to keep the contract. and charging more amount on Our Bill Manger Simon thread to disconnect phone service. Please some can help us. Murtaza Lokhandwala Cell 832-352-0055 Over change bill /breaking commitment /contract Account under Nafisa Lokhandwala# 106392127 ...
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1.7
Att
#886272
7-15-2016 I payed 377 dollars to have my service restored just to found out that I had to start service again, I was like ok but I got denied service because of a old phone bill, I tAlk to 23 customer service reps and no one explain that to me I have had uverse and internet for 2/1/2 yearsand I talk to customer service they never mention the phone bill and never mention the policy and I dont work there, So now my bill is payed And I still have...
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1.0
#883296
I called from my AT&T cellphone, logged on from my home computer IP (on my home Uverse internet), received emails from AT&T to my email address on file during the chat session, and used my personal credit card to place the order. Why did this take so long to begin with? I have no idea!! The phones were BOGO free but wouldn't reflect that in the cart, same for the watches. When Rebecca (chat rep) and I finally got that fixed, and I was...
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2.4
I didn't like
  • Poor judgement
  • Poor website reliability
  • Too long to place order
#863147