Att U-verse Internet Service Reviews

1.8
(9 reviews)
Product or Service Quality
Price Affordability
Advertised vs Delivered
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I have just spent 1 hour 30 minutes on the phone with seven customer representatives with At&t U- Service. I had called six months ago and explained that I wanted internet service disconnected as it was no longer being used I only required a land line. (computer was packed up.) I went on line on 9/15/16 to change automatic payment from debt to checking. I noticed I was being billed still for internet (with computer in box.) So that brings me...
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You are quoted a price sent an email with the cost you agreed to and guess what it is fifteen dollars higher than you expected. Oh that was because you forgot to add taxes. Then next month the bill is fifteen dollars higher and oh well you have no recourse the money is stolen from your card and your locked into paying whatever bill they send or pay high disengagement fees. I am going to fire att as soon as the blackmail is over. I am sure there...
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AT&T pressured and badgered me for over two years to get me to switch from DSL to UVerse.I finally agreed to do it, and regretted that decision, from the first bill. Hidden costs and inconveniences of having UVerse include: modem rental fee, $9 late fee (which is more than 10% of what I pay monthly), they suspend the service, if you are over 1 month late, then charge $35 to flip a switch to turn it back on, and UVerse can't be paid online, and I...
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ATT rep. set up a plan to change from DSL to UVERSE for 30.00 mo for one year. Rep. assured me there would be no installation or equipment fee.Was paying 33.00 mo. for DSL so it was a good deal. First billing received was for 49.00. Informed ATT to cancel service and sent equipment back. Informed rep. that im retired and have plenty of time to meet in small claims court. This is not the ATT of 30 years ago. All the excellent/prof. employees...
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1.7
I liked
  • Installation technician
#910447
I have had service with AT&T for a few months now.In that time period my line has been cut twice in two months. First one was not AT&Ts fault but was done by a maintenance man. Took them 8 days to get my service restored after many false promises of appointments where no one showed up. I spent hours on the phone each day. Now it's cut again. This time while working on my neighbors service AT&T cut my line. I waited for a service man that just...
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1.0
I didn't like
  • Run around
  • Outright getting lied to
#904756
I have a 30gb plan and have no idea how 30gbs get used up in a month. For the past month, I have received over twenty text messages saying my data has been used. I have chatted with ATT several times to try to figure out the problem and no one can seem to help me. I have done nothing different in the past two months that I haven't been doing in the past two years that I have had this plan. The customer service rep keeps telling me things I...
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I didn't like
  • Customer service dept
#902145
I started using ATT's UVerse internet in April of this year. I was mislead from the outset by their customer service representative, lead to believe that 6 MBPS would be more than satisfactory for my wife and I's apartment. I am a novice at best when it comes to any tech so I believed him. This service was not good at all. Extremely slow and did not allow more than one person to use WIFI at a time. I called several times to complain and was...
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They are not telling anyone about the distance from the box being the primary factor in determining your internet speed.My internet speed is now triple LESS than what it was with cable. When you call to cancel service they have you locked in to having to pay a $450 termination fee. Total bait and switch operation drafting on the credibility of DirectTV which they purchased. There is no doubt hat this will end up in a class action lawsuit for...
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Att - HORRIBLE INTERNET SERVICE
UVerse Internet for AT&T is a joke!!I have been with them for a couple of years and then my daughter moved back in with us and she got a job working from home where she needed 10mb down and 2mb upload speed. The apartment complex that we live only has them as a provider. So what we did was get upgraded to the highest package and installed a POTS line. the highest package was 18mb down and 2mb up. Well, everything was fine before the POTS line...
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1.0
#876339
Unfortunately I have had at&t internet service for several years. I wish I never had it to begin with but my email address is known by so many, both personal and business, it would be difficult to change. Latest at&t scam is to charge extra if we go use over a new limit set by at&t. I have tried several times to determine what my usage is so I can prevent going over it. I have spent hours both online and on the phone with them without success....
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Att U-verse Internet Service Review

#953765
1.6
Put me on unlimited data plan then a month later say I most buy uverse tv service to keep unlimited data and switching me back to a more expensive and lower level plan. Basically scam to get you to buy uverse. Awesome after 12 years of being customer and their scammy plans now.
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