Att U-verse Internet Service Reviews

1.8
(9 reviews)
Product or Service Quality
Price Affordability
Advertised vs Delivered
About 7 months ago I started complaining to ATT about the bad service quality of internet and U verse. I pay for 12 mbs, and regularly checked at much less than that. Their claim: the speed you pay for is UP TO that speed. My dvr or modem had to be restarted 6 - 8 times per month. My screen froze about 8 - 12 seconds perhaps 10 times per week. They have now send at least 4 technicians. Nothings solved the problem. I was so fed up I stopped...
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1.8
I liked
  • Technicians
I didn't like
  • Billing dept
  • No response
#849388
Att - Deceptive Business Practices,  Poor Customer Service,  300% increase in Bill
I was switched over from AT&T DSL to Uverse 24 Meg in August of 2014, well during the switch over I was without internet service for a week I do work from home.AT&T not only didn't solve the problem but would call me back or give me an explanation. The said the problem was with the line from the house to the Teleco Equipment. After replacing the line internet still didn't work. A week later they got it working. As a courtesy, they gave me an ACC...
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2.1
I liked
  • Free 3gig data increase for phone
I didn't like
  • Customer service uverse internet
  • Lies about cost
  • Padding bills and going back on their offers promised
#839159
Att U-verse Internet Service Review from Fresno, California
I had also had a bad experience with AT&T U-verse internet..... I had signed up for new internet service at my house. The advertised speed was 75 Mbps for $35 for 1 yr after I combined it with my DTV and wireless plan... When the tech arrives and installs the internet he said I was too far from the hub and could only do 45 Mbps... I was ok with it as long the 40% reduction in speed would constitute a somewhat equal reduction in cost..... Nope....
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I have contacted ATT over years with complains. The last complaint was elevated to the Office of The Presidents office of ATT. They quickly sent a tech out who then told me faster speeds was available for my house. I've called asking for that over the years as well but was told it wasn't available. The tech made a new appointment so I could get the faster speeds and assured me that should fix my years long issues. On April 13th I had a 9-11am...
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2.0
I didn't like
  • Overall experince
#830764
My account was supposed to be cancelled per our phone request in late December and this was verified by Employee # CA2178 in January.Despite this, we were charged in January $55 but this employee explained we needed to close out our final billing cycle for the first 3 days of January and that we would be receiving a $47 credit in the next billing cycle. This never came. I called on 02/05 and spoke to Employee #MV4892 who explained that somehow...
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1.4
I didn't like
  • Not closing account and char
  • Customer service not truthful
  • Not correcting billing errors
#823807