I signed up for an ATT U-Verse bundle for TV and internet. I made my decision about which bundle to sign up for based on the $250 reward (rebate). I did a cost analysis for one year and the more expensive bundle was actually cheaper because of the reward. I SAW the $250 reward advertised with this bundle on-line!
Then I called just to verify the reward. I spoke to a man on the telephone and asked him several times about the amount of the reward. He guaranteed me it was $250. He said it would be paid by 1. a $100 check, 2. a $100 voucher and 3. a $50 voucher. He laid it out very clearly and I made notes.
Recently I went on-line to reclaim the reward and only found $200. I called and was told I must be wrong. They never offered a $250 reward.
I was incensed! I saw it with my own eyes and the man guaranteed it by telephone.
I complained quite loudly and they did give me a $50 credit on my billing. But the woman I spoke to had a bad attitude. She tried to tell me I was wrong and she couldn't do anything about it. Finally the supervisor gave her permission to give me a credit. If I hadn't pushed I would have lost the $50.
So what's up with that? I know what I saw and I know what I heard and I wrote it down on paper as he was telling me about the $250. How could I be wrong? Was it a scam?
Product or Service Mentioned: Att Bundle.